Cannot Complete Purchase In Store |
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Cannot Complete Purchase In Store |
 Jun 18 2015, 03:33 AM
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#1
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Newbie  Group: Members Posts: 2 Joined: 25-April 14 Member No.: 16,035  |
In the payment part of the store, there is no option to choose how to pay. If I hit continue, it goes to paypal site with an error message. Been trying all day on different browsers and I get the same error.
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Jun 18 2015, 01:23 PM
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#2
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 Staff Group: Team Posts: 615 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
QUOTE (OnBeat @ Jun 18 2015, 04:33 AM)  In the payment part of the store, there is no option to choose how to pay. If I hit continue, it goes to paypal site with an error message. Been trying all day on different browsers and I get the same error. Hello OnBeat, We are having a problem with PayPal where they have decided to do a 'security check' that has blocked some payments from our clients. We have been in touch with PayPal and we should have an answer from them in the next hours. I expect that if you try to complete your order at the end of today, it will go through without a problem. We had a similar case last year and it was resolved in three hours. We apologise for the frustration and delay in getting your products to you quickly. Best Regards, Nick -------------------------------------------- DontCrac[k] Nick Hamilton - Product Manager http://www.dontcrack.com -------------------------------------------- |
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Jun 18 2015, 10:04 PM
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#3
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Newbie Group: Members Posts: 2 Joined: 25-April 14 Member No.: 16,035 |
QUOTE (Nick@DontCrack @ Jun 18 2015, 08:23 AM) Hello OnBeat, We are having a problem with PayPal where they have decided to do a 'security check' that has blocked some payments from our clients. We have been in touch with PayPal and we should have an answer from them in the next hours. I expect that if you try to complete your order at the end of today, it will go through without a problem. We had a similar case last year and it was resolved in three hours. We apologise for the frustration and delay in getting your products to you quickly. Best Regards, Nick -------------------------------------------- DontCrac[k] Nick Hamilton - Product Manager http://www.dontcrack.com -------------------------------------------- I still can't purchase anything from the store, there is nowhere to add credit card info or choose PayPal. Attached is the picture of payment page.
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Jun 19 2015, 07:40 AM
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#4
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Newbie Group: Members Posts: 2 Joined: 8-March 15 From: Desborough - UK Member No.: 17,722 |
Having same issue here, just tried shop purchase too, but get the 'Error - contact merchant' screen on Paypal site
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Jun 19 2015, 08:14 AM
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#5
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Newbie Group: Members Posts: 1 Joined: 26-August 14 Member No.: 16,512 |
Same problem here. I had not updated my address in my paypal account. I updated it today upon realizing it was outdated, but this did not resolve the issue.
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Jun 19 2015, 01:08 PM
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#6
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Staff Group: Team Posts: 615 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
QUOTE (mekkanix @ Jun 19 2015, 09:14 AM) Same problem here. I had not updated my address in my paypal account. I updated it today upon realizing it was outdated, but this did not resolve the issue. Hello Everybody, We are still battling with PayPal and spent three hours on the phone with them to try and get things working again. They are working on providing a solution as soon as possible. We apologise for all the frustration, especially those of you who have tried several times to complete your order. Best Regards, Nick |
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Jun 19 2015, 01:43 PM
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#7
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Staff Group: Team Posts: 615 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
QUOTE (fresha @ Jun 19 2015, 08:40 AM) Having same issue here, just tried shop purchase too, but get the 'Error - contact merchant' screen on Paypal site Hello Everybody, PayPal has finally fixed the problem for us. Please try to do order again and I am very sure it will work this time. Once again we apologise for the frustration and delay you had trying to order at DontCrack. Best Regards, Nick |
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