Order Pbm #92229 |
  |
Order Pbm #92229 |
 May 9 2016, 03:36 PM
Post
#1
|
|
|
Newbie  Group: Members Posts: 2 Joined: 9-May 16 Member No.: 20,345  |
Order ID #92229
Paypal receipt 0YG083031T5895153 Date and time of Purchase : May 9th, 2016, 12:42 pm Product purchased : Bus Driver & Integral Studio Pack III by Nomad Factory Problems encountered : Hello, first i'd like to thank you for your business and your very good store as well, it's a pleasure to make business with you. I think i have a problem with my order today (Order #92229 Integral Studio Pack III and Bus Driver by Nomad Factory) because i did not receive the Bus Driver serial, there might be a problem with my registered dontcrack store email (studio.cyrille@free.fr) as it seems that i don't receive some mails from you - i did not receive the validation email to register the forums with that same email neither. I just registered a second account with another mail: studio.cyrille@hotmail.fr. Can you please re send Bus Driver serial to this email. Thank you for your help. Cyrille Traclet |
 |
 
|
|
May 10 2016, 12:12 PM
Post
#2
|
|
 Advanced Member Group: Members Posts: 239 Joined: 3-December 15 From: Notinghamshire - UK Member No.: 19,223 |
Hi Cyrille,
A ticket has been created in our new support system. Thank you for details via our forums. It is most likely the case that your ISP is blocking our e-mails. Please contact them to whitelist us. You may view all your purchased licenses at anytime by either going to your account in the DontCrack store, or going to help.dontcrack.com and selecting the 'Licenses tab', and loging in using the e-mail used for purchase. Best, -------------------- Plugivery
Ashley Smith QA | Creative Development | Product Specialist Website For all support queries, please contact us : DontCrack Support Nomad Factory Support Plug and Mix Support ircamLAB Support BBE Plugins Support |
|
|
|
|
May 10 2016, 03:10 PM
Post
#3
|
|
|
Newbie Group: Members Posts: 2 Joined: 9-May 16 Member No.: 20,345 |
Hi Ashley, thank you for your help, it seems plugivery.com (37.59.166.56) has been blocked by my isp (Free.Fr) and there is no way i can do something about it.Can you send it to my spare email (hotmail.fr).
Cyrille. |
|
|
|
|
