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Xpand Freebie Order With Paypal
vitalhomestudio
post Oct 14 2017, 09:02 PM
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I try to buy Xpand freebie but at checkout the transaction does not work with Paypal.

There is an error message that says to try later.

And the problem continues
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Simon J
post Oct 14 2017, 10:55 PM
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Can confirm. THe error message really is that unhelpful. Something like "Things don't appear to be working properly; please try again later." It's an error from PayPal, but that's all I know. I literally just want to send you guys $3.50. Why is this so hard😩

I'm worried that by the time this gets resolved the freebie coupon won't be valid anymore, as I don't know if there's a time limit.
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vitalhomestudio
post Oct 14 2017, 11:27 PM
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I made the same transaction without using the promotion code and it works. I have not completed this transaction because I want to benefit from the promotion code.

The problem is not paypal and I opened a ticket.
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eric
post Oct 15 2017, 10:16 AM
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Hi all,

Please go to this page and redeem the following voucher coupon at check-out :
http://store.dontcrack.com/product_info.php?products_id=2954

XpandFreebie

You shouldn't land on the PayPal page as check-out will be at $0

Thanks - Eric

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vitalhomestudio
post Oct 15 2017, 03:53 PM
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I followed the instructions and I have the same problem.

I think you are right when you say that Paypal does not accept a balance to 0 with only an amount of taxs.

The problem is the same for everyone?

Do you have an idea?

Thank you for your help



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dongreywolf
post Oct 15 2017, 06:23 PM
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I redeemed my coupon, but I can't find anywhere to download the product! No download button anywhere...
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Simon J
post Oct 15 2017, 07:02 PM
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Hi,
Still the same problem. (I'm in Canada, if it helps?)

Coupon Redemption
The coupon has been successfully applied for $69.99
Products Ordered(Edit)
1 x
Xpand 2 Freebie
- Platform: PC - VST
$69.99
Sub-Total:
$69.99
Discount Coupons:XpandFreebie:
-$70.00
GST:
$3.50
Total:
$3.49
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vitalhomestudio
post Oct 15 2017, 07:23 PM
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Simon, Change your country wink.gif
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Ashley Smith
post Oct 17 2017, 04:02 PM
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Hi all,

if anyone is still having any issues with orders, please kindly reach out to us via help.dontcrack.com/tickets/, and our staff will be on hand to assist.

Best regards,


--------------------
Plugivery
Ashley Smith
QA | Creative Development | Product Specialist
Website

For all support queries, please contact us :
DontCrack Support
Nomad Factory Support
Plug and Mix Support
IRCAMLab Support
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