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Order #104238: Main Product Not Yet Delivered
gs06
post Feb 11 2017, 04:06 PM
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Dear Support Team,

yesterday evening, I ordered the Blue Cat Audio Crafters Pack together with four other (much cheaper) products (in order to receive the 20% discount on the whole order), but it seems that something has gone wrong. Instead of receiving an email with license and download information, I received only an "Order Processed: #" email, which I checked out shortly after ordering.

The license and download information for the four cheaper products that I ordered are displayed in my account under "My Serials History", but for the Blue Cat Audio Crafters Pack it is only noted:

"Your order is actually being processed. You will receive an email confirmation in a few minutes. If a problem occurred, we will contact you very shortly."

However, so far there has not been any email coming with further information on this issue. The order number is #104238.

Thank you very much in advance for your help, with best regards,

Guenter

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Nick
post Feb 15 2017, 03:22 PM
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QUOTE (gs06 @ Feb 11 2017, 04:06 PM) *
Dear Support Team,

yesterday evening, I ordered the Blue Cat Audio Crafters Pack together with four other (much cheaper) products (in order to receive the 20% discount on the whole order), but it seems that something has gone wrong. Instead of receiving an email with license and download information, I received only an "Order Processed: #" email, which I checked out shortly after ordering.

The license and download information for the four cheaper products that I ordered are displayed in my account under "My Serials History", but for the Blue Cat Audio Crafters Pack it is only noted:

"Your order is actually being processed. You will receive an email confirmation in a few minutes. If a problem occurred, we will contact you very shortly."

However, so far there has not been any email coming with further information on this issue. The order number is #104238.

Thank you very much in advance for your help, with best regards,

Guenter


Hello Guenter,

As mentioned in the support ticket answer, there was a problem with the codes of some products in the bundle.

Blue Cat has been in touch and you should now have all the codes and instructions on how to install.

Best Regards

Nick
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