Welcome Guest ( Log In | Register )

 
Reply to this topicStart new topic
> 2.2.0 Crashes On Launch (win10)
analog_rome
post May 12 2021, 06:33 AM
Post #1


Newbie
*

Group: Members
Posts: 3
Joined: 30-June 20
From: Gulfport - US
Member No.: 33,717



Summary:

After installing the new version, Launching TS causes it to open for a second, then quit. No error messages.

Product Version and Format:

2.2.0; standalone

Description:

- Steps To Reproduce: First tried installing over previous version, then uninstalled & did a fresh install.
- Actual Result: Crash
- Expected Result: Not crashing

Reproducibility:

It happens every time, also after rebooting.
After reinstalling 2.1.4 the program works correctly.

System Information:

- Intel i7-2600K
- Win 10 Pro, up to date
- 16 GB RAM

Thank you for your assistance!
Go to the top of the page
 
+Quote Post
pierreguillot
post May 18 2021, 08:48 AM
Post #2


ircamLab Team
**

Group: Members
Posts: 16
Joined: 5-December 19
Member No.: 29,958



Hello,

Can the user share with us the TS *.settings files located in C:\Users\"username"\AppData\Roaming\IrcamLab\ and delete these files before reopening the application? This might solve the problem.
Also, can you share the Microsoft System Information MSINFO32 report (here how to generate it: https://nvidia.custhelp.com/app/answers/det...%28msinfo32%29)?
If you prefer not to send this information to the forums, please contact us using our helpdesk: https://help.ircamlab.com.

Best regards,
Pierre

This post has been edited by Ashley Smith: May 18 2021, 09:12 AM
Reason for edit: Directed to send to the support helpdesk
Go to the top of the page
 
+Quote Post
analog_rome
post May 19 2021, 09:22 PM
Post #3


Newbie
*

Group: Members
Posts: 3
Joined: 30-June 20
From: Gulfport - US
Member No.: 33,717



QUOTE (pierreguillot @ May 18 2021, 08:48 AM) *
delete these files before reopening the application? This might solve the problem

Yes! That fixed the problem, thank you.

I opened a ticket in case you'd still like me to send those files.
Go to the top of the page
 
+Quote Post
pierreguillot
post May 20 2021, 10:05 AM
Post #4


ircamLab Team
**

Group: Members
Posts: 16
Joined: 5-December 19
Member No.: 29,958



Great! Thank you!
Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 

Lo-Fi Version Time is now: 16th June 2021 - 02:31 PM