Nomad Retro Eqs Bundle Crashing In Reaper, Cannot authenticate or use Demo mode in Reaper in Windows 7 Options

[ctone]

I am using Windows 7 and Reaper. It appears that Reaper scanned and loaded the Retro EQs o.k, as the software shows up in the listed plugins but when I open a project and open the Nomad plugin and hit the authenticate button I get the spinning wheel task icon which indicates reaper or nomad is unable to complete the task. This also happens if I try to load Nomad onto a track to use it in Demo mode....the same spinning task icon of death. When trying to use it in Demo mode, I hit demo mode and it appears as if it will work, but when I hit the "add" option, as in add the Nomad plugin to a track in Reaper, I again get the spinning wheel of death icon. The error message in Reaper I get when trying to authenticate or use in demo mode is: "Master track" ( or whatever track I'm trying to load the plugin into) "not responding"....with the spinning task icon spinning interminably. Any help is appreciated.........

[ziggy.pv]

Dear ctone,

We recently experienced some server issues that might have caused the difficulties you encountered with the Retro EQs plugin. These issues have now been resolved.

Please try again to authenticate and let me know how it goes. If the problem persists, please contact our technical support at https://www.nomadfactory.com/support/. We can provide you with a diagnostic tool to help resolve the issue.
Best regards,

Siegfried Hand.
Quality Assurance.

[ctone]

Dear ctone,

We recently experienced some server issues that might have caused the difficulties you encountered with the Retro EQs plugin. These issues have now been resolved.

Please try again to authenticate and let me know how it goes. If the problem persists, please contact our technical support at https://www.nomadfactory.com/support/. We can provide you with a diagnostic tool to help resolve the issue.
Best regards,

Siegfried Hand.
Quality Assurance.

Hi,

I tried again to authenticate and still received the spinning icon...I did receive an email from
Nomad today stating that they had a similar problem with someone who had a bellsouth.net e-mail account, as I do, that had a firewall that didn't allow communication with the authentication process.....I answered with two other non bellsouth.net e-mail addresses I have, but haven't heard back yet. Do I need to go into my account at Nomad and change my e-mail address and then retry athentication?

Thanks

[ctone]

Hi,

I tried again to authenticate and still received the spinning icon...I did receive an email from
Nomad today stating that they had a similar problem with someone who had a bellsouth.net e-mail account, as I do, that had a firewall that didn't allow communication with the authentication process.....I answered with two other non bellsouth.net e-mail addresses I have, but haven't heard back yet. Do I need to go into my account at Nomad and change my e-mail address and then retry athentication?

Thanks

Something a little different happened at the last attempt. When I hit the authenticate button the spinning icon appeared again, but after a minute or so the "enter serial number" window appeared. I had to manually enter the registration number, as it wouldn't allow me to right click and copy the number in from the registration e-mail. I manually entered the number, hit the authorize option, and then got a "could not connect to server" error message. I screen shot the error message, but it appears I can't post an image in this forum.

[ziggy.pv]

Thank you for your detailed update. We have received your support ticket and are currently reviewing it.

I will be sending you our diagnostic tool shortly. Once you have it, you’ll be able to contact me directly, which should be a faster way to resolve this issue compared to a forum discussion.

We appreciate your patience, and we'll work to get this sorted out as quickly as possible.

Best regards,

Siegfried Hand
Quality Assurance