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> Ts2 Crashes On Crossfade Attempt
takemon
post May 16 2023, 09:38 AM
Post #1


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Member No.: 46,609



Summary:
TS2 crashes on crossfades.

Product Version and Format:
TS Version 2.2.3 and 96kHz, 24bit *.wav file

Description:
When I try to crossfade two regions, TS2 crashes unexpectedly with the following error:

Faulting application name: TS.exe, version: 2.2.3.0, time stamp: 0x62a1fe53
Faulting module name: TS.exe, version: 2.2.3.0, time stamp: 0x62a1fe53
Exception code: 0xc0000005
Fault offset: 0x0000000000292f9f
Faulting process id: 0x0x1FC4
Faulting application start time: 0x0x1D987C92CB707CA
Faulting application path: C:\Program Files\Ircam Lab TS\TS.exe
Faulting module path: C:\Program Files\Ircam Lab TS\TS.exe
Report Id: e3e82312-cefb-4ca4-b763-766ff95c01bf
Faulting package full name:
Faulting package-relative application ID:

Reproducibility:
- Always

System Information:
OS Name: Microsoft Windows 11 Pro
Version: 10.0.22621 Build 22621
System Type: x64-based PC
Processor: Intel® Core™ i7-9700F CPU @ 3.00GHz, 3000 Mhz, 8 Core(s), 8 Logical Processor(s)
Installed Physical Memory (RAM): 32.0 GB
Graphics Card: Nvidia GeForce GTX 1660 (8.0 Gbps)
Graphic Drivers Version: 531.79




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takemon
post May 17 2023, 04:53 AM
Post #2


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Group: Members
Posts: 12
Joined: 20-September 22
Member No.: 46,609



I tried many things today to find the possible cause of the problem. Unfortunately without success.

TS2 freezes continuously when moving the crossfade area. After trying a lot of times, I ended up having another crash caused by TS.exe in ModuleName ntdll.dll (ExceptionCode c0000374).

According to Microsoft Code 0xC0000374 is a STATUS_HEAP_CORRUPTION (a heap has been corrupted.)

To rule out system file corruptions, I ran the Win11 system file checker from an admin command prompt (cmd):

DISM.exe /Online /Cleanup-image /Restorehealth

The operation completed successfully without errors..

I then used the System File Checker tool to check for or repair missing or corrupted system files:

sfc /scannow

Verification 100% complete. Windows Resource Protection did not find any integrity violations.

The Windows version I'm running is up to date and none of the usual checks for corruption has indicated a problem ( system file checker, dism ).

I have no problems or crashes with other audio apps or windows applications in general (but actually I prefer Linux :-).

Thank you for taking the time to investigate the issue!


---------------------------

General event log entry:

Faulting application name: TS.exe, version: 2.2.3.0, time stamp: 0x62a1fe53
Faulting module name: ntdll.dll, version: 10.0.22621.1485, time stamp: 0xb7f0154a
Exception code: 0xc0000374
Fault offset: 0x000000000010be19
Faulting process id: 0x0x438
Faulting application start time: 0x0x1D9886788F25335
Faulting application path: C:\Users\Heinz\TS2\Ircam Lab TS\TS.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 5d9f4f8c-f35d-4801-b3d7-4d7cc4f18ab4
Faulting package full name:
Faulting package-relative application ID:




Detailed event log entry:

- System
- Provider
[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2023-05-17T02:37:34.2813679Z

EventRecordID 8328

Correlation

- Execution

[ ProcessID] 3736
[ ThreadID] 8812

Channel Application

Computer Hotaru02

- Security

[ UserID] S-1-5-21-3249426328-1773312047-3842630914-1001


- EventData

AppName TS.exe
AppVersion 2.2.3.0
AppTimeStamp 62a1fe53
ModuleName ntdll.dll
ModuleVersion 10.0.22621.1485
ModuleTimeStamp b7f0154a
ExceptionCode c0000374
FaultingOffset 000000000010be19
ProcessId 0x438
ProcessCreationTime 0x1d9886788f25335
AppPath C:\Users\Heinz\TS2\Ircam Lab TS\TS.exe
ModulePath C:\WINDOWS\SYSTEM32\ntdll.dll
IntegratorReportId 5d9f4f8c-f35d-4801-b3d7-4d7cc4f18ab4
PackageFullName
PackageRelativeAppId
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Posts in this topic
- takemon   Ts2 Crashes On Crossfade Attempt   May 16 2023, 09:38 AM
- - pierreguillot   Hello, Thank you for the report. I just tried to ...   May 16 2023, 11:25 AM
- - takemon   Many thanks for your quick reply! I'm afr...   May 16 2023, 03:47 PM
|- - pierreguillot   Thank you for these additional details! Does t...   May 16 2023, 04:00 PM
- - takemon   Unfortunately, the problem occurs with every audio...   May 16 2023, 04:30 PM
|- - pierreguillot   Thank you for all this information! We are wor...   May 17 2023, 08:56 AM
- - takemon   Hi Pierre Here you will find the link to the info...   May 17 2023, 10:20 AM
- - pierreguillot   I downloaded the file. Thank you very much!   May 17 2023, 01:16 PM
- - takemon   Thanks for the information. I removed the share to...   May 17 2023, 01:38 PM
- - pierreguillot   Hello, I think I've managed to reproduce the ...   May 25 2023, 10:46 AM
- - takemon   Hi Pierre Thank you for sharing the development ve...   May 25 2023, 11:22 AM
- - takemon   Hi Pierre I'm sorry to inform you that, after...   May 25 2023, 02:11 PM
- - pierreguillot   It is very likely that this must be related to ano...   May 25 2023, 02:39 PM
- - takemon   Hi Pierre Do you have any news on this topic? To...   Jun 8 2023, 04:13 AM
- - pierreguillot   Hello Heinz, The creation of temporary files is n...   Jun 8 2023, 08:27 AM
- - takemon   Many thanks for your quick reply. I uninstalled v2...   Jun 8 2023, 09:47 AM
- - pierreguillot   Plugivery published a new release 2.2.4 on the pro...   Jun 8 2023, 09:53 AM
- - takemon   Good to know. :-) I downloaded and installed the n...   Jun 8 2023, 10:24 AM
- - pierreguillot   Here is the change log.   Jun 8 2023, 11:10 AM
- - takemon   Hi Pierre Thank you for taking the time to look i...   Jun 8 2023, 12:55 PM


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