Bought Kuassa Amplifikation 360 Bundle Yesterday, Activated Fine, Today It Was Removed From My Kuassa Account Without Explanation Or Refund Options

[agreed]

I paid you guys $35 for a discounted bundle, and the contents of that were delivered quickly and I activated them on Kuassa's web site just fine. I then spent literally hours and hours installing and activating everything because every single one has to be done individually and neither the installers nor the plugins when installed remember anything about the directories you've been using, so each time you have to tell it where to put things to install, and then each time you have to navigate to the directory with licenses and activate them. It was time consuming but I figured, ok, well, it's just how they work.

But then today, they're gone! Gone from my account, and I'm not the only one, others who bought from Don't Crack have had their licenses deleted from their account as well. No notice, no email contact from Kuassa explaining anything, NO REFUND OF THE MONEY WE PAID.

This is unacceptable, please advise.

[eric]

Dear customers,

This is indeed crazy !

I investigated and found that there has been a huge pricing glitch on the Kuassa Amplifikation 360 Bundle that is actually at $299. That $35 pricing was dedicated to an other product.

The team here freaked out and canceled all orders that came in, in a very short period of time. They are actually processing the refunds and an email will be sent to all customers today.

This is a first in over 15 years doing business at DontCrack and I truly apologize for such issue.

Once the refunds done, we will issue a $35 voucher coupon (available for any software on the store) to all of you, to compensate this enormous glitch.

I truly apologize for the trouble and the frustration this has generated.

Thank you for your understanding.

Eric
CEO