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Ashley Smith
Posted on: Aug 13 2019, 04:28 PM


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Hi,

Apologies for belated reply as the forum did not send any notification. Please note that any/all technical support is handled via our help sites as viewable in my signature.

Please ensure you have admin permissions set for the "/Library/Application Support/Plug And Mix" folder and those enclosed so the license file may be writ there.

Best regards,
  Forum: Plug & Mix · Post Preview: #149026 · Replies: 4 · Views: 687

Ashley Smith
Posted on: Aug 13 2019, 04:25 PM


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Hi pianoman,

Please kindly be redirected to contact our support team here for assistance - help.nomadfactory.com. Be sure to include details for your purchase (i.e. any order number, your name and purchase e-mail address to assist in locating your information).

Best regards,
  Forum: Nomad Factory · Post Preview: #149025 · Replies: 1 · Views: 736

Ashley Smith
Posted on: Aug 9 2019, 10:20 AM


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Hi Kevin,

I believe my colleague in support, Barry, has replied....

QUOTE
Hello Kevin,

Thanks for pointing this out. The $83 price is a left over from the period when Eventide was allowing owners of one of the plug-ins in the bundle to upgrade for only $99.

That offer ended some time ago and the the Bundle upgrade went up in price to $179. It has changed again with the new additions to the bundle and is available exclusively on the Eventide website according to how many of the plug-ins one owns.

Sorry for any confusion this might have caused.


Best regards,
  Forum: Store · Post Preview: #149017 · Replies: 1 · Views: 352

Ashley Smith
Posted on: Jul 22 2019, 11:07 AM


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QUOTE (skogsbaer2 @ Jul 21 2019, 02:34 PM) *
Hi,

I installed the AU version for the P&M Analoger. I'm on Mac OSX 10.14.5 with Logic Pro 10.4.6.

When I add the plugin to a channel and open it the first time, I get a popup saying:

---
Could not find the PM-Analoger Presets directory.

Macintosh HD/Library/Application Support/Plug and Mix//PM-Analoger

The PM-Analoger may not be installed properly.
---

When I try to enter the license code, I get:

---
Cannot launch the Software Activator.

Run the installer again to re-install the Software Activator and try again.
---

When I open the plugin the second time, Logic Pro just crashes.


I already rebootet my computer after installing the plugin.

Pretty useless so far...


Hi,

Please ensure you have read and write permissions for the Plug And Mix folder and those enclosed in /Library/Application Support/

1. Install the plug-ins and reboot the computer to validate the AU format for Logic.

2. Go to your Main Hard Drive (not Users), and then Library > Application Support *

* You can find this path by clicking Go > Go to Folder in the Finder menu, then type /Library/Application Support/ and press enter.

3. Right click on the Plug And Mix folder and choose Get Info
4. Click the lock icon and enter your system password if prompted
5. Click the + button under Sharing & Permissions, and add Administrator from the Users & Groups window
6. Close that window and proceed to set read and write permissions for the Admin
7. Click the cog wheel icon and choose to apply to all enclosed items
8. Click the lock icon again and close the Get Info window

Then, proceed to launch your DAW, insert a plug-in and activate from the plug-in's menu header.

wink.gif

For support issues please kindly use our help.plugandmix.com support site.
  Forum: Plug & Mix · Post Preview: #149006 · Replies: 4 · Views: 687

Ashley Smith
Posted on: Jul 5 2019, 03:02 PM


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QUOTE (diego @ Jul 3 2019, 06:05 PM) *
So it's been 5 years. What happened with the updates?
Can I just get store credit and return this thing?


Hi Diego,

Are you having any issues as we haven't had any support mails from you, only messages in our forum here. If you can contact our support team they can perhaps assist. Unfortunately we cannot provide refunds on this basis as should you have had the product for 5 years surely it is in use and has been used during that time and cannot be returned to stock.

At present the development team are finalizing a massive update with TS Pro, which has been rebuilt from the ground up. They have also had to create a custom framework to enable future product developments, so yes this has taken extensive time, new developers to hire, but they/we haven't been resting. wink.gif
  Forum: IRCAM Lab · Post Preview: #148990 · Replies: 22 · Views: 30,955

Ashley Smith
Posted on: May 26 2019, 11:18 PM


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QUOTE (mcrt @ May 26 2019, 09:45 PM) *
Just thought I see if there was anything new going on with Magma? Is it safe to say this project is officially dead?

Any chance we could cross grade our Magma license for another functional product?


Our team have hired additional developers to assist with prioritized porting of our back catalogue of products. You can trust we're working on things, but as a small team of course things are taking time as we restructure code. Magma is far from dead in that regard, we have lots to do, lots of ideas for enhancements and features and we want to get you all fixes yesterday... wink.gif

We do not offer exchanges on non-tangible digital goods I'm afraid.

Should you experience any issues we need to hear from you in detail to log them to be fixed. Please be sure to contact us via our support system help.nomadfactory.com as our forums are rarely monitored these days over support tickets (your access direct to staff for such support reply).

Best regards,
  Forum: Nomad Factory · Post Preview: #148979 · Replies: 10 · Views: 14,410

Ashley Smith
Posted on: May 16 2019, 12:09 PM


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QUOTE (frettly @ Apr 23 2019, 09:47 PM) *
Hi, I was wondering if you could answer the following question. I'm interested in purchasing the VIP bundle(great deal on it right now) I have the demos of the plugins installed and they are working great. I read how to authorize the plugins once I purchase. It says to click in the top of the plugin and it will say authorize now(or something like that). Do I have to do this for all the plugins or will it authorize all at once. I just thought I'd ask before I try. Thanks!


A single plug-in's license code will authorize its plug-in. If you have purchased the VIP Bundle you only need enter the code supplied once to authorize ALL.

wink.gif
  Forum: Plug & Mix · Post Preview: #148976 · Replies: 3 · Views: 4,983

Ashley Smith
Posted on: May 7 2019, 12:15 AM


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QUOTE (kevinsparks @ May 7 2019, 12:10 AM) *
Done. Thanks for the quick response


Thanks! The forums here are these days rarely monitored and will likely be phased out in the next months in favor of our help site and those from other companies with FAQs, Knowlegde-base and then direct contact with our staff for any such issues through the support system. wink.gif

Best regards.
  Forum: Plug & Mix · Post Preview: #148968 · Replies: 373 · Views: 418,346

Ashley Smith
Posted on: May 6 2019, 11:30 PM


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QUOTE (kevinsparks @ May 6 2019, 10:44 PM) *
Reaper 5.95, 64 bit, Windows 7 Pro
VIP Bundle 3.3.2

After a few minutes of use, Basspeg stops working properly and just distorts the signal with a bit crusher or ring modulator effect. This has happened three times since yesterday in multiple projects.


Please create a support ticket here - http://help.plugandmix.com/

Thanks!

Note: We are in the process of porting our plug-ins to a new framework, any issues notified and reproduced in house will be fixed with our new release.
  Forum: Plug & Mix · Post Preview: #148966 · Replies: 373 · Views: 418,346

Ashley Smith
Posted on: Mar 4 2019, 04:29 PM


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QUOTE (sushihiro @ Mar 4 2019, 12:58 PM) *
it happens quite often that as i load pm degradiator, pro tools crashes while bouncing, or moving tracks. It is annoying just because i cannot afford the risk of a crash during a session with clients. please fix


Hi,

We have replied to your support mail to request further information to assist.

Kind regards,
  Forum: Plug & Mix · Post Preview: #148780 · Replies: 1 · Views: 1,482

Ashley Smith
Posted on: Feb 17 2019, 04:19 PM


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QUOTE (bobbyg @ Feb 12 2019, 03:49 PM) *
I feel your pain Miniml! I too have been left out in the cold. I have paid for no less than 4 versions of this product starting with the BBE 422 in 1988. In 1989 I bought the 862 (I still have this one mounted in my rack. After going all DAW, I bought the Sonic Sweet v3. I too would like to recoup as a business on developments. It's easy to see I love the product, I'm just getting a little tired of paying for it. The plugivery website doesn't discriminate. It clearly says, "The Sonic Sweet v4 is a FREE update for all registered Sonic Sweet v3 owners. It says nothing about SWOP, a longer activation code, etc. After raising this issue with Ashley, see evidently banned me for the Nomad Factory site. My user name and password no longer works.

Bobby G / Whitehead Recording www.whiteheadrecording.com



Hi Bobby,

There has been no banning from a Nomad Factory site, so not sure where you may have got that idea huh.gif ?

You have the older legacy (SWET) serial purchased in 2012, not v3. You can still use your purchased version and receipt a new license file for activation via the included Software Activator in the package installer(s) and detailed in my support ticket reply on Feb 6th, marked as read by yourself.

As detailed, an upgrade offer had been available for many years (and we're 7 years on from your purchase). The products have gone through many various developmental transitions since then with v3 to optimized and now v4. Those owning v3 optimized with an SWOP" serial have been gifted v4 for free. It is not by our wish to charge for an upgrade but as a business we must factor our own costs for development, porting to a new framework, paying developers and staff, right?

We run discounts often, so keep check of newsletters from our resellers to catch a deal and save on the current retail pricing.

Kind regards.
  Forum: BBE Sound · Post Preview: #148776 · Replies: 3 · Views: 4,024

Ashley Smith
Posted on: Jan 28 2019, 01:07 PM


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Replied via support ticket.
  Forum: IRCAM Lab · Post Preview: #148774 · Replies: 2 · Views: 1,600

Ashley Smith
Posted on: Jan 9 2019, 03:28 PM


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Hi jvalent,

The Snail was on sale through the holiday period and ended on January 7th (as notified in news and our newsletter). Please keep updated with our news section and newsletters here for up-to-date info on all promotions and start/end dates.

Best regards,
  Forum: Store · Post Preview: #148769 · Replies: 2 · Views: 1,306

Ashley Smith
Posted on: Dec 19 2018, 05:58 PM


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Hi guys,

Posting links to KVR doesn't really help if you haven't contacted us direct to detail any issues we can put to our developers with step-by-step repro cases to debug! wink.gif

To update in short, Nomad Factory has been in a state of transition after its CEO sadly passed away, we have been keeping the company healthy buy bringing new products to market with our developers alongside working in other areas with a new framework to enable such updates to legacy code and softwares. The reason for no updates at this time is simply that we ar working on it and there are a lot of code braces our team need to port to the new framework, QA, cleanse, work on new graphics for components, marketing, etc etc. It's a huge job and not a quick fix under the hood to patch and work bug fixes too! In addition we need to update our databases and back-end to A ) move to a more stable method for authorizing, as as you may see we have multiple with Authorizor applications, B ) work a new website with a store.

Thanks for your patience, such things do take time to work out. smile.gif
  Forum: Nomad Factory · Post Preview: #148765 · Replies: 21 · Views: 20,981

Ashley Smith
Posted on: Dec 19 2018, 05:49 PM


Advanced Member
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Group: Team
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From: Nottingham - UK
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Hi,

BBE Sound products are currently on promo through January 7th, at the DontCrack Store here.

Upgrades from legacy Sonic Sweet have been desisted after we ran the offer for many years and need to recoup as a business on developments to bring new products to market.

Best regards and Happy Holidays!
  Forum: BBE Sound · Post Preview: #148764 · Replies: 3 · Views: 4,024

Ashley Smith
Posted on: Dec 12 2018, 01:01 PM


Advanced Member
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Group: Team
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Joined: 3-December 15
From: Nottingham - UK
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Hi,

airbeat, boone777,

Please kindly contact our support team at Nomad Factory of any issues you may be having / tech support...

http://help.nomadfactory.com

Our team will be there to assist.
  Forum: Nomad Factory · Post Preview: #148759 · Replies: 21 · Views: 20,981

Ashley Smith
Posted on: Oct 26 2018, 04:25 PM


Advanced Member
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Group: Team
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Joined: 3-December 15
From: Nottingham - UK
Member No.: 19,223


QUOTE (LejonBrames @ Oct 21 2018, 02:00 AM) *
I'm having an issue downloading right now too. Taking FOREVER.


Be sure to clear your browser cache and try again. We have no reported issues with our servers for downloads/site access.

wink.gif
  Forum: Plug & Mix · Post Preview: #148749 · Replies: 3 · Views: 7,333

Ashley Smith
Posted on: Oct 12 2018, 11:29 AM


Advanced Member
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Group: Team
Posts: 153
Joined: 3-December 15
From: Nottingham - UK
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QUOTE (iamtimhart @ Oct 12 2018, 05:06 AM) *
I tried to install Bus Driver from MixWithTheMasters.

Several problems:

1st problem) When I download it, it says When I install it, the installer says it works only on:

Intel Macs running Mac OS 10.6.8 or older
AAX plug-ins require Pro Tools 10.3.6 or older

I'm on protools 12 and Mac OSX 10.12.6 so I guess I'm out of luck. I tried installing, and the install process doesn't give errors, but the plugin doesn't show up in protools, so I guess it really doesn't work on protools 12.

2nd problem) When I try and log a help ticket via http://help.dontcrack.com/contact/ to ask when it will be available, the picklist for 'product' doesn't even have 'bus driver' or 'don't crack' as options - the only 'd' option is DS-Audio.


Hi Tim,

1. Intel Mac's running 10.6.8 or higher, and same for Pro Tools version (or higher). Yes, it will work with Pro Tools 12 and Sierra.

Once installed, please look to insert on a "stereo" audio, aux or instrument track. You will find the plug-in under BBE Sound by manufacturer. And, plug-in listing may be changed in Pro Tools. Preferences > Display tab.

2. It is Nomad Factory whom are the developers of BBE Sound plug-in products, however you will not see BBE under their listing as that formulated from the server database for only Nomad Factory plug-ins. We are awaiting our web dev to build a BBE help site under authorization from the company, so you all can be directed there.

In the interim, simply use help.nomadfactory.com for BBE, or dontcrack if you have purchased there, select any plug-in if not in the listing and detail more information clearly in a support ticket for our staff to assist.

Best regards,
  Forum: Store · Post Preview: #148747 · Replies: 1 · Views: 2,610

Ashley Smith
Posted on: Oct 11 2018, 10:25 AM


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Group: Team
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From: Nottingham - UK
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QUOTE (basthild @ Oct 10 2018, 08:23 PM) *
I love this good old TS, but yes : when will it be upgraded ?


To update, IRCAM have taken on new developers to push forward progress on TS and future products. At this time there is no affixed release date.
  Forum: IRCAM Lab · Post Preview: #148744 · Replies: 22 · Views: 30,955

Ashley Smith
Posted on: Aug 21 2018, 12:59 PM


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QUOTE (chrisn @ Aug 17 2018, 01:51 PM) *
Thanks.
Are there any demo limitations in chainer to make the volume drop every 30 seconds? I believe mine is authorized but after adding it I noticed levels dropping regularly. Everything I inserted in chainer is authorized. . If not, I'll look elsewhere in my plugin chain.


Chainer will work in demo mode until authorized with purchasable serial.

Authorized Plug & Mix plug-ins will work within it, but should you wish to use 3rd party VST's then as above a serial for Chainer is required to unlock this feature.


QUOTE
Chainer Demo limitations are :

If not authorized, the Chainer can load VST effects or instruments but the sound will be muted for a short time every 45 seconds. Presets and automation are saved and can be recalled.

P&M Plug-ins Demo limitations are :

  • If P&M plug-ins are not authorised, they stop processing signal after 30 minutes.
  • Presets cannot be saved.
  • Controls cannot be automated.
  • After 30 minutes you may relaunch the plug-in for your demo to become active again.


Best,
  Forum: Plug & Mix · Post Preview: #148729 · Replies: 9 · Views: 12,683

Ashley Smith
Posted on: Aug 17 2018, 11:26 AM


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Group: Team
Posts: 153
Joined: 3-December 15
From: Nottingham - UK
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QUOTE (chrisn @ Jul 30 2018, 08:41 PM) *
Has chainer been updated to handle VST3 yet? I love the plug in but I had removed all of my VST2 stuff (if I had a vst3 compatible) and now I have less to choose from for chainer.


Hi,

Apologies for belated reply to your question at our forum. Chainer currently does not support the VST3 format for hosting, however our team at Plug & Mix are looking towards updating in the future and bringing new features to this much loved soft.

Thanks,
  Forum: Plug & Mix · Post Preview: #148727 · Replies: 9 · Views: 12,683

Ashley Smith
Posted on: Jun 22 2018, 02:52 PM


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From: Nottingham - UK
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QUOTE (diego @ Jun 19 2018, 07:05 PM) *
Just saw the news of the price reduction
http://www.dontcrack.com/news/2018/05/irca...ore-affordable/

Any news on an update? It's been almost 4 years


Please do keep updated with the DontCrack Newsletters for info on all product releases and promotions.

TS and TS Pro are in development with Ircam Lab. At this time however, there are no updates on posed release date(s) or highlighted feature set.

Best regards,
  Forum: IRCAM Lab · Post Preview: #148719 · Replies: 22 · Views: 30,955

Ashley Smith
Posted on: May 28 2018, 12:06 PM


Advanced Member
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From: Nottingham - UK
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Hi Paul,

Please kindly contact our team directly via the help.nomadfactory.com website, and our staff will pull up your account information and process a transfer on request.

Be sure to include information of the new owner, their name and e-mail address.

Best regards,
  Forum: Nomad Factory · Post Preview: #148716 · Replies: 1 · Views: 4,218

Ashley Smith
Posted on: Apr 12 2018, 10:35 AM


Advanced Member
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Group: Team
Posts: 153
Joined: 3-December 15
From: Nottingham - UK
Member No.: 19,223


Hi rsm,

Please kindly contact the support team direct through our support portal here - http://help.plugandmix.com/contact/

The team will be on hand to process your license transfer. Be sure to provide the name and e-mail of the prospective new owner, and your order number if known (so we may locate serial in our database).

Kind regards,
  Forum: Plug & Mix · Post Preview: #148710 · Replies: 2 · Views: 6,083

Ashley Smith
Posted on: Mar 21 2018, 02:56 PM


Advanced Member
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Group: Team
Posts: 153
Joined: 3-December 15
From: Nottingham - UK
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Hi JB,

I believe I've replied through our help.nomadfactory.com support helpdesk but I'll relay info here too should anyone else have issue with High Sierra.

First, please ensure you are running 10.13.2 or higher for High Sierra as older OS has known issue with AU plug-ins, detailed by Apple.

After install, please reboot the computer. This is required for AU plug-ins to be correctly validated and seen, especially in Logic.

For Ableton, please go to preferences > file folder, hold ALT and click re-scan. This will force the DAW to re-scan all plug-ins. After, you may need to relaunch the DAW.

For Logic, you may also trash the com.apple.audiounit.cache file found in Users/<your name/Library/Caches/AudioUnitCache. This will force Logic to re-scan all plug-ins also at launch.

If you cannot locate the Users Library, hold ALT and click Go in the Finder menu to toggle show/hide it in the list.

Best regards.
  Forum: Nomad Factory · Post Preview: #148707 · Replies: 1 · Views: 5,909

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