Order # 108694, Serial # Previously Assigned To Another User |
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Order # 108694, Serial # Previously Assigned To Another User |
 Oct 6 2017, 12:37 AM
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#1
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Newbie  Group: Members Posts: 2 Joined: 22-March 17 Member No.: 22,849  |
I've never had a problem with purchasing here until today.
I placed order #108694 for the Waves Torque plugin today @ approx 15:20. Paypal transaction ID 1VR02365CL328412L shows as completed, as did the confirmation email from Don't Crack. Received a serial # and attempted to authorize it at Waves, but it came back with a "serial # previously assigned to another user" error. Waves support confirms this and suggested I contact the store where I purchased the plugin to sort it out. Sent an email to support and then followed that up with another providing more information. Haven't heard anything. Never seen this one before. Can anyone help out with this? Thanks. |
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Oct 6 2017, 05:40 PM
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#2
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Newbie Group: Members Posts: 2 Joined: 22-March 17 Member No.: 22,849 |
QUOTE (timmdrumm @ Oct 6 2017, 12:37 AM)  I've never had a problem with purchasing here until today. I placed order #108694 for the Waves Torque plugin today @ approx 15:20. Paypal transaction ID 1VR02365CL328412L shows as completed, as did the confirmation email from Don't Crack. Received a serial # and attempted to authorize it at Waves, but it came back with a "serial # previously assigned to another user" error. Waves support confirms this and suggested I contact the store where I purchased the plugin to sort it out. Sent an email to support and then followed that up with another providing more information. Haven't heard anything. Never seen this one before. Can anyone help out with this? Thanks. New license issued and activated. Great support! |
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Oct 17 2017, 04:19 PM
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#3
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 Staff Group: Team Posts: 618 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
QUOTE (timmdrumm @ Oct 6 2017, 06:40 PM) New license issued and activated. Great support! Hello timmdrumm, Sorry we had that little glitch on our side. Thanks for letting us know. Thanks for the compliment about the support. Best regards, Nick |
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