Dear golmont.

Thank you very much for your feedback!

You're absolutely right, the description should state that the color knob 'changes the tone of the overall signal to be darker or brighter.'
We'll update the manual to correct this.

Thanks again for bringing it to our attention!


---------------
Ziggy Hand
Quality Assurance.

Yes, I can give you some information about it.

We plan to release the VIP bundle from Plug & Mix (50 plug-ins) in a few weeks, not months.

I'll make a post about the 2025 roadmap as soon as possible.

Cheers.


Ziggy Hand.
Plugivery.
Quality Assurance

Dear cnoctem.

Thank you for reaching out regarding the factory presets for our product.

You can find the list of factory presets for the BT Analog TrackBox at the following location:
C:\Users\YOUR_USER\Documents\Nomad Factory\Plug-in Settings\BT Analog TrackBox.

Could you please confirm if they are present? If not, I recommend trying a reinstallation.

Feel free to keep me updated or ask any further questions if needed.

Best.

Ziggy Hand.

Nomad Factory,
Quality Assurance

Thank you for your detailed update. We have received your support ticket and are currently reviewing it.

I will be sending you our diagnostic tool shortly. Once you have it, you’ll be able to contact me directly, which should be a faster way to resolve this issue compared to a forum discussion.

We appreciate your patience, and we'll work to get this sorted out as quickly as possible.

Best regards,

Siegfried Hand
Quality Assurance

Dear ctone,

We recently experienced some server issues that might have caused the difficulties you encountered with the Retro EQs plugin. These issues have now been resolved.

Please try again to authenticate and let me know how it goes. If the problem persists, please contact our technical support at https://www.nomadfactory.com/support/. We can provide you with a diagnostic tool to help resolve the issue.
Best regards,

Siegfried Hand.
Quality Assurance.

Hi halstein,

Thank you for reaching out and for your detailed report.

We have checked on our end and can confirm that we are seeing the same issue with the version numbers in the Components folder, Audio Validator, and plug-in UI.

We appreciate you bringing this to our attention. Our team is investigating the matter, and we will work on a fix to ensure the correct version information is displayed across all areas.

We will keep you updated on the progress and notify you once the issue is resolved.

Thank you for your patience and understanding.

Best regards.

Ziggy.

Hi.

We are pleased to inform you that we have nearly completed the porting process for Magnetics bundle . It will be available within the coming weeks.

We appreciate your patience and understanding throughout this process.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,

Ziggy Hand
Quality Assurance.

Dear nicklas_boesen,

Thank you for reaching out to us regarding the noise and glitches you are experiencing with Nomad Cosmos while running Logic Pro on your MacBook Pro M2 MAX.

To better assist you, could you please provide us with some additional information about your current configuration? Specifically, we would appreciate it if you could let us know:

The version of your operating system (macOS).
The version of Logic Pro you are using.
The used sample rate

We want to ensure that we provide you with the most accurate guidance and resolution for the issue you're facing.

On a related note, we are pleased to inform you that Nomad Cosmos has been ported to a newer version, and will be available in recent weeks. Once we have more information about your configuration, we can help you determine the best course of action.

Thank you for your cooperation, and we look forward to helping you resolve this matter.

Best regards,

Ziggy Hand.
Quality assurance.

Dear brozobob,

I hope this message finds you well. We are aware of the issue you are experiencing with Sonoma & Logic.

Until the products are fully ported, you can utilize the following workaround:

Open the Plugin Manager in Logic.
Locate the "Use" button and ensure it is checked.
Your products should now be available in the plugin list.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,

Ziggy Hand.
Quality Assurance.

Hi,

Here is the download link for your products: https://download.plugivery.com/pvdl/?do=bro...dows&bid=39.
Please note that you need to use the "Rosetta" mode (Logic Pro -> right-click -> get info, then select "Open using Rosetta").
If some plugins are not validated, you need to open the Plugin Manager and select "Use" just beside the plugin name.

At this stage, you should be able to use your products. They have been tested on M2 on Sonoma.

Actually, the Retro EQs Bundle has been ported, and some others should be available next weeks.

Please let me know if you need further help.

Best regards.

Ziggy Hand.
Quality assurance.

Dear thematix,

Firstly, thank you for reaching out and expressing your concerns with such clarity. We genuinely appreciate your patience and understand the frustration that comes from not being able to fully utilize the Integral Studio Pack plugins you've purchased. We truly apologize for any inconvenience this has caused and for the less than ideal experience you've encountered so far.

To better assist you, could you please provide more details about which specific products you're experiencing issues with? Additionally, it would be helpful to know which DAW (Pro Tools, Logic, Reaper, Live) you're using. Interestingly, my personal setup also includes an M2 with Sonoma OS, so I'm keen to understand the discrepancy and ensure we can address your concerns directly.

Regarding the issue with the download link, we recently experienced a technical glitch, but I'm pleased to inform you that it has now been resolved. Everything should be functioning correctly for you. If you're still encountering any problems, please let us know immediately.

I want to assure you that our team is actively working on updating and porting our products to be fully compatible and up-to-date with the latest platforms, including Mac M2 and OS Sonoma. This process involves significant updates and rigorous testing to ensure everything works seamlessly. Unfortunately, this has led to a longer timeframe than we initially anticipated. However, I'm happy to report that some of the updates will be ready very soon.

In the meantime, I'd like to offer my personal assistance to ensure we address all your concerns promptly. Please feel free to reply directly to this post or contact our customer service line at https://help.nomadfactory.com/tickets/, and I will ensure your issues are prioritized.

Thank you again for bringing this to our attention, and for your patience and understanding as we work through these challenges. We value your support and are committed to making this right for you.

Warm regards,

Ziggy Hand.
Quality assurance.