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> P&m Plug-ins Bug Reports, Please report bugs or any kind of problems using DC V.I.P. Plug-ins
keithadv
post Jan 23 2017, 03:50 AM
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Just tested the 3.31 Plug and Mix in a Windows 64-bit DAW (Sonar Platinum), Basspeg still crashes on scan.
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Ali Zogheib
post Jan 23 2017, 02:35 PM
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Hi everyone,

We've taken note of all the feedback and forwarded it to the development team. They are working as fast as they can to fix all the issues. We will get back to you as soon as we have any updates. Sorry for the inconvenience, it will all be resolved very soon.

Thanks for the continuous support guys,
Hope everyone has a great day!
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SantoClemenzi
post Jan 23 2017, 02:39 PM
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QUOTE (Ali Zogheib @ Jan 23 2017, 02:35 PM) *
We've taken note of all the feedback and forwarded it to the development team. They are working as fast as they can to fix all the issues. We will get back to you as soon as we have any updates. Sorry for the inconvenience, it will all be resolved very soon.

Thanks for your support Ali, Plug&Mix plugins are mostrly my go-to plugins, keep up the good work!
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Ali Zogheib
post Jan 23 2017, 06:10 PM
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Hi again everyone, Ali from Plugivery here.

We just wanted to update you that all remaining issues re P&M and the new 5 plug-ins should now be resolved. The developers have fixed validation, crashes with Basspeg on Windows systems…
Also, the version number for the VIP Bundle and the Chainer have been updated.

Important Note: users will need to rescan plug-ins in their DAW and clear any blacklist files on their systems. This means for Logic, deleting the AU Cache file in…

/Users/<your name>/Library/Caches/AudioUnitCache

and Pro Tools the InstalledAAXPlugIns file in these paths…

*Mac*: Users/<your name>/Library/Preferences/Avid/Pro Tools

*PC*: C:\Users\UserName\AppData\Roaming\Avid\Pro Tools

Hope this helps, please let us know if you are still having some issues.

Thanks!
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kevaquarian
post Jan 23 2017, 06:20 PM
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QUOTE (Ali Zogheib @ Jan 23 2017, 05:10 PM) *
Hi again everyone, Ali from Plugivery here.

We just wanted to update you that all remaining issues re P&M and the new 5 plug-ins should now be resolved. The developers have fixed validation, crashes with Basspeg on Windows systems…
Also, the version number for the VIP Bundle and the Chainer have been updated.

Important Note: users will need to rescan plug-ins in their DAW and clear any blacklist files on their systems. This means for Logic, deleting the AU Cache file in…

/Users/<your name>/Library/Caches/AudioUnitCache

and Pro Tools the InstalledAAXPlugIns file in these paths…

*Mac*: Users/<your name>/Library/Preferences/Avid/Pro Tools

*PC*: C:\Users\UserName\AppData\Roaming\Avid\Pro Tools

Hope this helps, please let us know if you are still having some issues.

Thanks!


Note for Mac AU users:

Go ahead and delete the cache if you wish to have to re-validate ALL your 3rd party plugins. As far as I know you can simply go to the Plugin Manager inside Logic, select all the PnM plugz and then "rescan selection"? This way, it's not necessary to re-validate every single one of your plugz. If you've got 100s of plugz like me, then this might be preferable. The choice is yours of course ;-)

Please correct me if I'm wrong about this. Ta ;-)





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johnk
post Jan 23 2017, 09:12 PM
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Thanks guys,

For Reaper, open the reaper-vstplugins.ini file. Will be in different places depending on OS, but search for the file.

Open with notepad or text editor. Basspeg will be one of the last entries. To clear the blacklist, delete the whole Basspeg line and save the file.

Install the new revidions and open Reaper. If Basspeg fixed, it will now work.

Cheers,
John
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johnk
post Jan 24 2017, 12:22 AM
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Unfortunately Basspeg still crashing Reaper even with 3.3.1.

Haven't tried Pitch Me yet but noted the same dll size so likely not fixed yet either.

John
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Ashley Smith
post Jan 24 2017, 01:43 AM
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Hey all,

Ashley here, QA for P&M. Apologies sincerely for the issues most have been facing here with our new plug-ins, unfortunately these hit us as we left for NAMM and support has been staggered the past days. I've been pushing our developers with everyone's comments to get fixes up and all having been told have been fixed in relation to validation, crashes etc reported through our forums, others and support portal.

I'd urge everyone to follow detail for deleting the plug-ins currently installed, clearing blacklist files, cache file for AU and InstalledAAXPlugIns file for Pro Tools to force a rescan on launch. And, rescan in your DAW of choice via preferences if an option... for example in Ableton Live, hold ALT and click rescan button in Preferences > File Folder to force a rescan of all plug-ins...

The latest version 3.3.1 of the VIP Bundle and 1.2.1 of Chainer are the latest with all fixes. pLease see the change log for details.

If any other issues are present please do not hesitate to contact us via our support portal as this the best method/forum for all support quieries.

Kind regards,


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Plugivery
Ashley Smith
QA | Creative Development | Product Specialist
Website

For all support queries, please contact us :
DontCrack Support
Nomad Factory Support
Plug and Mix Support
ircamLAB Support
BBE Plugins Support
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johnk
post Jan 24 2017, 01:54 AM
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Thanks for your reply Ashley.

I did a blacklist cleanup in Reaper but the crash remains with Basspeg. I didn't however do an uninstall of all plugs before cleaning the blacklist. Only deleted the Basspeg dll and cleaned the Reaper ini file imposing the quarantine, which I thought would be enough.

Will do a complete uninstall of the suite, clean the ini entry, reinstall 3.3.1 and see if that works.

Report back coming.

John
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johnk
post Jan 24 2017, 02:08 AM
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Well, that was quick.

Uninstalled everything. Cleaned the Reaper blacklist. Reinstalled the 3.3.1 suite. Started Reaper and still crashed on Basspeg.

The other plugs scan successfully although I suspect that Pitch Me is a bit on the fragile edge. Crash logs were created if they will help.

John
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Ashley Smith
post Jan 24 2017, 02:12 AM
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Hey John,

Thanks for getting back. Can you kindly write us at our support portal - help.plugandmix.com. Note your full system specs, Reaper version etc and attach crash logs/mini dump files. I'll have our guys check it out... and, I wanted to add a futher apology for absense whilst at NAMM again to push this and ensure issues fixed as I know you guys really want to check these awesome new plugs out.

I'm here to support and will be back in situ/office on the 30th, but floating and keeping check on this.


--------------------
Plugivery
Ashley Smith
QA | Creative Development | Product Specialist
Website

For all support queries, please contact us :
DontCrack Support
Nomad Factory Support
Plug and Mix Support
ircamLAB Support
BBE Plugins Support
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johnk
post Jan 24 2017, 02:32 AM
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Ashley,

Will get the logs together and submit.

Realize almost how much work this entails and how life gets in the way. Know you guys are doing your best to fix the finest plugin suite available on this planet.

Best,
John

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Ashley Smith
post Jan 24 2017, 02:34 AM
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Thanks John, appreciate it much! cool.gif


--------------------
Plugivery
Ashley Smith
QA | Creative Development | Product Specialist
Website

For all support queries, please contact us :
DontCrack Support
Nomad Factory Support
Plug and Mix Support
ircamLAB Support
BBE Plugins Support
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johnk
post Jan 24 2017, 07:18 PM
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Ashley,

I have the mini dump files but have had no luck using the online contact method. Unexpected errors returned over a couple weeks trying to use the online form.

Is there an email that can take attachments that I can send the crash logs to?

Thanks,
John
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johnk
post Jan 25 2017, 02:54 AM
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Found an email address for Nick and sent the crash logs for Basspeg.

Hope it was the right Nick and that he is still with you. Otherwise, someone else got a weird email.

Noisy process, but will force a Pitch Me crash and send those logs as well.

John
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