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> The Nomad Factory Group Buy, All inquiries related to this huge Group Buy
incognit
post Dec 16 2006, 11:59 AM
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and we are waiting and waiting smile.gif

btw. why cant i take my VAT intracom number ?
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sloofin
post Dec 16 2006, 02:55 PM
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Still waiting 4 the email....it's nearly christmas, this is my christmas present: Will we make it in time?
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preb
post Dec 16 2006, 03:56 PM
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Congratulations to Dontcrack and Nomad Factory for such a successful group buy. Truly amazing!

On the FAQ it read something about if we exceeded 300 participants there was a possibility of an even deeper discount. i mean, i'm pleased with 60% but hey 65% wouldn't bum me out biggrin.gif
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DontCrack
post Dec 16 2006, 04:23 PM
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Hi all,

I apologies for the delay,

Our webmaster is working on a small server problem and as you can imagine, we want everything to go well specially considering the traffic we will get in the next hours rolleyes.gif

Thanks for your patience.

Eric


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CEO / President
www.DontCrack.com
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slnew
post Dec 16 2006, 04:24 PM
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QUOTE (DontCrack @ Dec 16 2006, 08:56 AM) *
Here is an other answer to some questions :

We only accept payments through Visa or Mastercard. All other banking systems like Paypal - Shareit - Amex - etc are way to expensive and that would keep all of you away from the attractive prices proposed on DontCrack. Specially 60% discounts wink.gif



Argh... I don't have any credit card. Nevermind then. Thanks for the reply. It would be nice to include information about payment methods on your FAQ page. So now how do I unsubscribe from this forum, since I can't buy anything. Thanks.

This post has been edited by slnew: Dec 16 2006, 04:35 PM
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DontCrack
post Dec 16 2006, 04:28 PM
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QUOTE (incognit @ Dec 16 2006, 11:59 AM) *
and we are waiting and waiting smile.gif

btw. why cant i take my VAT intracom number ?



Really, I don't know... I sent you an email where I usually see 2 letters followed by 11 numbers for a VAT intracom number but as you replied you double checked that number... I don't know. That is a first time issue. I will talk to our accountant on monday but meanwhile, I don't know what to say wink.gif

I'll keep you posted ASAP.

BR - Eric


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CEO / President
www.DontCrack.com
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DontCrack
post Dec 16 2006, 04:42 PM
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QUOTE (preb @ Dec 16 2006, 03:56 PM) *
Congratulations to Dontcrack and Nomad Factory for such a successful group buy. Truly amazing!

On the FAQ it read something about if we exceeded 300 participants there was a possibility of an even deeper discount. i mean, i'm pleased with 60% but hey 65% wouldn't bum me out biggrin.gif


Hey preb, thanks for the kind words. It is amazing yes, and that is thanks to your active participation! Thanks a lot guys!

A special "Goodie" for those of you that will purchase one of the first 3 Bundles (Integral - Studio Pro and Vintage Studio Bundle) is included in the confirmation email you will shortly receive...

Later - Eric


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CEO / President
www.DontCrack.com
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noeqplease
post Dec 16 2006, 05:12 PM
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QUOTE (DontCrack @ Dec 16 2006, 07:42 AM) *
Hey preb, thanks for the kind words. It is amazing yes, and that is thanks to your active participation! Thanks a lot guys!

A special "Goodie" for those of you that will purchase one of the first 3 Bundles (Integral - Studio Pro and Vintage Studio Bundle) is included in the confirmation email you will shortly receive...

Later - Eric


YAY!!!!! I can't wait to start using these!!! And the special "goodies"...that is the icing on the cake!!! (I am buying the Vintage Studio Bundle)

Thanks,
noeqplease
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fishboisfo
post Dec 16 2006, 05:34 PM
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so when do the emails arrive with the special coupon/thingy ?? . . . I got home at 2 am --i am waiting-- it's quiet, i'm desperate blink.gif
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preb
post Dec 16 2006, 06:19 PM
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QUOTE (DontCrack @ Dec 16 2006, 04:42 PM) *
Hey preb, thanks for the kind words. It is amazing yes, and that is thanks to your active participation! Thanks a lot guys!

A special "Goodie" for those of you that will purchase one of the first 3 Bundles (Integral - Studio Pro and Vintage Studio Bundle) is included in the confirmation email you will shortly receive...

Later - Eric



You're very welcome Eric!
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noeqplease
post Dec 16 2006, 09:40 PM
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QUOTE (DontCrack @ Dec 16 2006, 12:56 AM) *
Here is an other answer to some questions :

We only accept payments through Visa or Mastercard. All other banking systems like Paypal - Shareit - Amex - etc are way to expensive and that would keep all of you away from the attractive prices proposed on DontCrack. Specially 60% discounts wink.gif

As stated on the Group-Buy page and all product pages, VAT is applied to european residents. European based companies with valid VAT numbers will not be charged VAT. That number should be entered at checkout.

All other countries out of EEC will not be charged VAT!
No problem with downloads. it sure is 24/24 rolleyes.gif . All of that will be explained in the mail notifications you will shortly receive...


Hi,
I just placed my order and was told by the website that:

QUOTE
Transaction already processed ( your payment has not been recorded )

We apologize for not being able to process your request, please call the merchant to complete the order.


WHAT NOW???

I will check with my bank to see if it has gone thru,if it has,I expect the receipt for the software,and codes soon.

If it does NOT go thru...the it's your loss...for having a bad website...

Thanks,
Nicholas
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amann
post Dec 17 2006, 03:26 AM
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i can't log in. it says it dosen't have my email
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r2d2
post Dec 17 2006, 03:55 AM
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QUOTE (amann @ Dec 17 2006, 03:26 AM) *
i can't log in. it says it dosen't have my email


As stated in the email you have received, store registrations and forums registration are NOT linked.

So if you never registered in the store, you have to create your account in the store.




QUOTE (noeqplease @ Dec 16 2006, 09:40 PM) *
Hi,
I just placed my order and was told by the website that:

Transaction already processed ( your payment has not been recorded )

We apologize for not being able to process your request, please call the merchant to complete the order.

Please notice that if you are using an european credit card, your order must be placed using the EURO currency (this is a restriction from our bank).
This is clearly stated on the last page of the checkout process (in red), and if this is your case, your CC will never be charged.
To fix this, you have to go to the store home page, choose the EURO as your current currency (in the right column), then do the checkout again, checking that prices now use the EURO currency.


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silverlode
post Dec 17 2006, 04:07 AM
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Waiting for the activation codes.....

Bought the vintage bundle. Credit card charged. Downloaded the plugins from Nomad Factory.

Never got email with order confirmation or activation codes....
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r2d2
post Dec 17 2006, 04:28 AM
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I'm going to sleep now (4h30 am for me)

Eric will certainly relay tomorow.

To help you, may i suggest a few things:

- Please carefully read instructions received in your email, or on the website:
100% of the customers problems we have resolved this year were related to customers NOT reading instructions and warnings. We try to improve this everyday, but it seems that you guys are really really fast to buy products ;-)

If you dont receive any mails after you have placed an order at DC, there are mainly 4 reasons:

- Email was not sent immediatly, but it will be automatically sent in the next 3 hours again and again. This is really rare but this can happen.
- You've made an error while entering your email address : please verify it.
- Your card was never charged:please carrefully read the message that is printed after you enter your CC infos. (snapshot it, if you can)
- There was a security problems with you credit card : we will phone you ASAP about this rare issue.


If you are still having an issue, please mail to sales AT dontcrack.com, listing:
- your name
- the email you used in the store
- the products purchased
- the price
- your order ID (if you got one)
- your Transaction ID ("Order Reference" in the payment confirmation page)
- the GMT date when you placed your order
- Your detailed issue


The more you send us, the fastest your issue will be resolved. dry.gif

Thank You


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