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Ashley Smith
Posted on: Nov 28 2019, 04:24 PM


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From: Nottingham - UK
Member No.: 19,223


QUOTE (nonbinary @ Nov 28 2019, 02:45 PM) *
Does Magma work with PowerCore VST plugins ? I've run the VST scan several times ( with it pointed to the Powercore plugin folder ) and it doesn't seem to load them for me. I can see them show up briefly during the scan but they are not listed in the list.

Windows 10 64bit
PT12


Hi,

Magma is a "Nomad Factory" plug-in, not Plug And Mix.

Magma supports VST2.4 plug-ins. Nomad Factory have not tested every manufacturer plug-in, but TC Electronic may contact them if on your report there any issue they may investigate collectively and share for code support.

Nomad are currently working to update their entire catalogue through a new framework - http://go.nomadfactory.com/news/n91-Nomad-...-Bright-Future/

Regards,
  Forum: Plug & Mix · Post Preview: #149287 · Replies: 375 · Views: 432,338

Ashley Smith
Posted on: Nov 28 2019, 10:44 AM


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Hi,

We're unable to retroactively add free products to orders I'm afraid, so, you will need to make a (further) purchase and follow the steps and as detailed in our news and in newsletter mailings. Sorry!

Please be sure to follow the steps by adding the Chorus to your cart, and apply the coupon to discount it on your order...

1. Add the product(s) you wish to purchase to the cart
2. Add the Blue Tubes Analog Chorus.
3. Go to the checkout.
4. Enter the coupon code and click redeem to discount the Chorus plugin.
5. Complete checkout.

Regards,
  Forum: Store · Post Preview: #149283 · Replies: 1 · Views: 390

Ashley Smith
Posted on: Nov 25 2019, 09:46 AM


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Hi,

Please find all our products available at the store - https://go.nomadfactory.com/store/

They are on promo during Black Friday period, now. smile.gif
  Forum: Nomad Factory · Post Preview: #149266 · Replies: 1 · Views: 327

Ashley Smith
Posted on: Nov 18 2019, 12:37 AM


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QUOTE (ifeelgood @ Nov 14 2019, 01:19 PM) *
ok
80's Spaces is the only plugin I wanted to buy by you. I'll have to use UAD AMS until you fix your GUI
I have a 49' 4K monitor. 125% scaling is the minimum compromise to work, otherwise everything is very small.
UAD in contrast to you quickly fixed (with SSL G-bus comp).


You may wish to simply try changing your screen resolution to something comparable in the interim.

Regards,
  Forum: Nomad Factory · Post Preview: #149245 · Replies: 6 · Views: 5,271

Ashley Smith
Posted on: Nov 14 2019, 01:34 PM


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QUOTE (ifeelgood @ Nov 14 2019, 12:00 PM) *
Hi!
Anything is done regarding the incorrect display of the GUI plugin in Windows 10 when system scaling is 125% ?
Some controls are out of reach, outside the GUI plugin window.
Cubase 10, 10.5


Please set scaling to 100%. We may offer set sizes in a future update but not a priority at this time over our porting and planned updates for legacy products.

wink.gif
  Forum: Nomad Factory · Post Preview: #149233 · Replies: 6 · Views: 5,271

Ashley Smith
Posted on: Nov 1 2019, 03:49 PM


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QUOTE (Daverino @ Oct 31 2019, 03:42 PM) *
Hi,

I have a couple suggestions for plugins.

How about an ir loader for guitar cabs with an option to blend two cabs together?
Also a multiband distortion with 3 or 4 bands and with a few distortion types?



Thanks Dave, good suggestions!

An IR Loader there are quite a good few on the market already so not sure we'd have much look in marketing lest we could come up with some advanced features perhaps...

As for the distortion, good call and an interesting concept that has my brain ticking. Thanks! cool.gif
  Forum: Plug & Mix · Post Preview: #149185 · Replies: 121 · Views: 710,049

Ashley Smith
Posted on: Oct 30 2019, 10:47 AM


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Joined: 3-December 15
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Hi,

Your purchase has been recorded automatically at the Plug & Mix site. You may see your license/activation code by simply creating account/logging in at our help.plugandmix.com support portal. Once logged in, click the Licenses tab to view.

Downloads for all our releases are available here.
  Forum: Plug & Mix · Post Preview: #149178 · Replies: 1 · Views: 568

Ashley Smith
Posted on: Oct 8 2019, 05:16 PM


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QUOTE (airbeat @ Oct 8 2019, 04:50 PM) *
How the Time flies...


Indeed with the new website: http://go.nomadfactory.com/

And, check out the news: http://go.nomadfactory.com/news/n91-Nomad-...-Bright-Future/

cool.gif
  Forum: Nomad Factory · Post Preview: #149115 · Replies: 25 · Views: 25,968

Ashley Smith
Posted on: Oct 7 2019, 11:13 AM


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Please be sure you are updated with Windows, and install the required C++ Redistributable - https://www.microsoft.com/en-gb/download/de...s.aspx?id=48145

For support, please reach our team here - http://help.nomadfactory.com
  Forum: Nomad Factory · Post Preview: #149111 · Replies: 1 · Views: 656

Ashley Smith
Posted on: Oct 7 2019, 11:02 AM


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Hi,

Support for the store is handled through the help site... http://help.dontcrack.com

Please kindly send a support ticket to our staff through the URL above for any assistance you require.

Thanks!
  Forum: Store · Post Preview: #149109 · Replies: 1 · Views: 2,482

Ashley Smith
Posted on: Aug 13 2019, 04:28 PM


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Hi,

Apologies for belated reply as the forum did not send any notification. Please note that any/all technical support is handled via our help sites as viewable in my signature.

Please ensure you have admin permissions set for the "/Library/Application Support/Plug And Mix" folder and those enclosed so the license file may be writ there.

Best regards,
  Forum: Plug & Mix · Post Preview: #149026 · Replies: 4 · Views: 1,476

Ashley Smith
Posted on: Aug 13 2019, 04:25 PM


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Hi pianoman,

Please kindly be redirected to contact our support team here for assistance - help.nomadfactory.com. Be sure to include details for your purchase (i.e. any order number, your name and purchase e-mail address to assist in locating your information).

Best regards,
  Forum: Nomad Factory · Post Preview: #149025 · Replies: 1 · Views: 1,544

Ashley Smith
Posted on: Aug 9 2019, 10:20 AM


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Hi Kevin,

I believe my colleague in support, Barry, has replied....

QUOTE
Hello Kevin,

Thanks for pointing this out. The $83 price is a left over from the period when Eventide was allowing owners of one of the plug-ins in the bundle to upgrade for only $99.

That offer ended some time ago and the the Bundle upgrade went up in price to $179. It has changed again with the new additions to the bundle and is available exclusively on the Eventide website according to how many of the plug-ins one owns.

Sorry for any confusion this might have caused.


Best regards,
  Forum: Store · Post Preview: #149017 · Replies: 1 · Views: 896

Ashley Smith
Posted on: Jul 22 2019, 11:07 AM


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QUOTE (skogsbaer2 @ Jul 21 2019, 02:34 PM) *
Hi,

I installed the AU version for the P&M Analoger. I'm on Mac OSX 10.14.5 with Logic Pro 10.4.6.

When I add the plugin to a channel and open it the first time, I get a popup saying:

---
Could not find the PM-Analoger Presets directory.

Macintosh HD/Library/Application Support/Plug and Mix//PM-Analoger

The PM-Analoger may not be installed properly.
---

When I try to enter the license code, I get:

---
Cannot launch the Software Activator.

Run the installer again to re-install the Software Activator and try again.
---

When I open the plugin the second time, Logic Pro just crashes.


I already rebootet my computer after installing the plugin.

Pretty useless so far...


Hi,

Please ensure you have read and write permissions for the Plug And Mix folder and those enclosed in /Library/Application Support/

1. Install the plug-ins and reboot the computer to validate the AU format for Logic.

2. Go to your Main Hard Drive (not Users), and then Library > Application Support *

* You can find this path by clicking Go > Go to Folder in the Finder menu, then type /Library/Application Support/ and press enter.

3. Right click on the Plug And Mix folder and choose Get Info
4. Click the lock icon and enter your system password if prompted
5. Click the + button under Sharing & Permissions, and add Administrator from the Users & Groups window
6. Close that window and proceed to set read and write permissions for the Admin
7. Click the cog wheel icon and choose to apply to all enclosed items
8. Click the lock icon again and close the Get Info window

Then, proceed to launch your DAW, insert a plug-in and activate from the plug-in's menu header.

wink.gif

For support issues please kindly use our help.plugandmix.com support site.
  Forum: Plug & Mix · Post Preview: #149006 · Replies: 4 · Views: 1,476

Ashley Smith
Posted on: Jul 5 2019, 03:02 PM


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From: Nottingham - UK
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QUOTE (diego @ Jul 3 2019, 06:05 PM) *
So it's been 5 years. What happened with the updates?
Can I just get store credit and return this thing?


Hi Diego,

Are you having any issues as we haven't had any support mails from you, only messages in our forum here. If you can contact our support team they can perhaps assist. Unfortunately we cannot provide refunds on this basis as should you have had the product for 5 years surely it is in use and has been used during that time and cannot be returned to stock.

At present the development team are finalizing a massive update with TS Pro, which has been rebuilt from the ground up. They have also had to create a custom framework to enable future product developments, so yes this has taken extensive time, new developers to hire, but they/we haven't been resting. wink.gif
  Forum: IRCAM Lab · Post Preview: #148990 · Replies: 22 · Views: 36,019

Ashley Smith
Posted on: May 26 2019, 11:18 PM


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QUOTE (mcrt @ May 26 2019, 09:45 PM) *
Just thought I see if there was anything new going on with Magma? Is it safe to say this project is officially dead?

Any chance we could cross grade our Magma license for another functional product?


Our team have hired additional developers to assist with prioritized porting of our back catalogue of products. You can trust we're working on things, but as a small team of course things are taking time as we restructure code. Magma is far from dead in that regard, we have lots to do, lots of ideas for enhancements and features and we want to get you all fixes yesterday... wink.gif

We do not offer exchanges on non-tangible digital goods I'm afraid.

Should you experience any issues we need to hear from you in detail to log them to be fixed. Please be sure to contact us via our support system help.nomadfactory.com as our forums are rarely monitored these days over support tickets (your access direct to staff for such support reply).

Best regards,
  Forum: Nomad Factory · Post Preview: #148979 · Replies: 10 · Views: 15,497

Ashley Smith
Posted on: May 16 2019, 12:09 PM


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QUOTE (frettly @ Apr 23 2019, 09:47 PM) *
Hi, I was wondering if you could answer the following question. I'm interested in purchasing the VIP bundle(great deal on it right now) I have the demos of the plugins installed and they are working great. I read how to authorize the plugins once I purchase. It says to click in the top of the plugin and it will say authorize now(or something like that). Do I have to do this for all the plugins or will it authorize all at once. I just thought I'd ask before I try. Thanks!


A single plug-in's license code will authorize its plug-in. If you have purchased the VIP Bundle you only need enter the code supplied once to authorize ALL.

wink.gif
  Forum: Plug & Mix · Post Preview: #148976 · Replies: 3 · Views: 5,681

Ashley Smith
Posted on: May 7 2019, 12:15 AM


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QUOTE (kevinsparks @ May 7 2019, 12:10 AM) *
Done. Thanks for the quick response


Thanks! The forums here are these days rarely monitored and will likely be phased out in the next months in favor of our help site and those from other companies with FAQs, Knowlegde-base and then direct contact with our staff for any such issues through the support system. wink.gif

Best regards.
  Forum: Plug & Mix · Post Preview: #148968 · Replies: 375 · Views: 432,338

Ashley Smith
Posted on: May 6 2019, 11:30 PM


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QUOTE (kevinsparks @ May 6 2019, 10:44 PM) *
Reaper 5.95, 64 bit, Windows 7 Pro
VIP Bundle 3.3.2

After a few minutes of use, Basspeg stops working properly and just distorts the signal with a bit crusher or ring modulator effect. This has happened three times since yesterday in multiple projects.


Please create a support ticket here - http://help.plugandmix.com/

Thanks!

Note: We are in the process of porting our plug-ins to a new framework, any issues notified and reproduced in house will be fixed with our new release.
  Forum: Plug & Mix · Post Preview: #148966 · Replies: 375 · Views: 432,338

Ashley Smith
Posted on: Mar 4 2019, 04:29 PM


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Joined: 3-December 15
From: Nottingham - UK
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QUOTE (sushihiro @ Mar 4 2019, 12:58 PM) *
it happens quite often that as i load pm degradiator, pro tools crashes while bouncing, or moving tracks. It is annoying just because i cannot afford the risk of a crash during a session with clients. please fix


Hi,

We have replied to your support mail to request further information to assist.

Kind regards,
  Forum: Plug & Mix · Post Preview: #148780 · Replies: 1 · Views: 2,040

Ashley Smith
Posted on: Feb 17 2019, 04:19 PM


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QUOTE (bobbyg @ Feb 12 2019, 03:49 PM) *
I feel your pain Miniml! I too have been left out in the cold. I have paid for no less than 4 versions of this product starting with the BBE 422 in 1988. In 1989 I bought the 862 (I still have this one mounted in my rack. After going all DAW, I bought the Sonic Sweet v3. I too would like to recoup as a business on developments. It's easy to see I love the product, I'm just getting a little tired of paying for it. The plugivery website doesn't discriminate. It clearly says, "The Sonic Sweet v4 is a FREE update for all registered Sonic Sweet v3 owners. It says nothing about SWOP, a longer activation code, etc. After raising this issue with Ashley, see evidently banned me for the Nomad Factory site. My user name and password no longer works.

Bobby G / Whitehead Recording www.whiteheadrecording.com



Hi Bobby,

There has been no banning from a Nomad Factory site, so not sure where you may have got that idea huh.gif ?

You have the older legacy (SWET) serial purchased in 2012, not v3. You can still use your purchased version and receipt a new license file for activation via the included Software Activator in the package installer(s) and detailed in my support ticket reply on Feb 6th, marked as read by yourself.

As detailed, an upgrade offer had been available for many years (and we're 7 years on from your purchase). The products have gone through many various developmental transitions since then with v3 to optimized and now v4. Those owning v3 optimized with an SWOP" serial have been gifted v4 for free. It is not by our wish to charge for an upgrade but as a business we must factor our own costs for development, porting to a new framework, paying developers and staff, right?

We run discounts often, so keep check of newsletters from our resellers to catch a deal and save on the current retail pricing.

Kind regards.
  Forum: BBE Sound · Post Preview: #148776 · Replies: 3 · Views: 4,590

Ashley Smith
Posted on: Jan 28 2019, 01:07 PM


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Replied via support ticket.
  Forum: IRCAM Lab · Post Preview: #148774 · Replies: 2 · Views: 2,068

Ashley Smith
Posted on: Jan 9 2019, 03:28 PM


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Hi jvalent,

The Snail was on sale through the holiday period and ended on January 7th (as notified in news and our newsletter). Please keep updated with our news section and newsletters here for up-to-date info on all promotions and start/end dates.

Best regards,
  Forum: Store · Post Preview: #148769 · Replies: 2 · Views: 1,734

Ashley Smith
Posted on: Dec 19 2018, 05:58 PM


Advanced Member
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Group: Team
Posts: 163
Joined: 3-December 15
From: Nottingham - UK
Member No.: 19,223


Hi guys,

Posting links to KVR doesn't really help if you haven't contacted us direct to detail any issues we can put to our developers with step-by-step repro cases to debug! wink.gif

To update in short, Nomad Factory has been in a state of transition after its CEO sadly passed away, we have been keeping the company healthy buy bringing new products to market with our developers alongside working in other areas with a new framework to enable such updates to legacy code and softwares. The reason for no updates at this time is simply that we ar working on it and there are a lot of code braces our team need to port to the new framework, QA, cleanse, work on new graphics for components, marketing, etc etc. It's a huge job and not a quick fix under the hood to patch and work bug fixes too! In addition we need to update our databases and back-end to A ) move to a more stable method for authorizing, as as you may see we have multiple with Authorizor applications, B ) work a new website with a store.

Thanks for your patience, such things do take time to work out. smile.gif
  Forum: Nomad Factory · Post Preview: #148765 · Replies: 25 · Views: 25,968

Ashley Smith
Posted on: Dec 19 2018, 05:49 PM


Advanced Member
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Group: Team
Posts: 163
Joined: 3-December 15
From: Nottingham - UK
Member No.: 19,223


Hi,

BBE Sound products are currently on promo through January 7th, at the DontCrack Store here.

Upgrades from legacy Sonic Sweet have been desisted after we ran the offer for many years and need to recoup as a business on developments to bring new products to market.

Best regards and Happy Holidays!
  Forum: BBE Sound · Post Preview: #148764 · Replies: 3 · Views: 4,590

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