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Nick
Posted on: Dec 6 2017, 04:48 PM


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QUOTE (macaholic @ Dec 2 2017, 11:20 PM) *
I placed an order a couple hours ago for Futzbox, and got the "Problem delivering your order" email even though it says my order was completed.

I've gotten this same one when ordering Waves stuff, but thought McDSP would be instant, and I'm needing it for a session tonight.

Any help?


Hello macaholic,

The majority of products we carry on the store are delivered immediately because the manufacturers have given us stock of serials that we have in our supplies.

There are a few exceptions where we have to buy the serials at their store, for example, Waves. So it takes the time to get the serials for you. We cannot purchase serials for 200 products where the products change prices daily.

In the case of McDSP products we need to do a purchase order with them, and if they are out for the weekend we cannot have the serial until Monday. On weekdays we get the serial the same day, on orders placed late in the afternoon in Europe, it is even faster as they are in the office in California to process the order. We are working on getting them to change the method of ordering and it will change very soon.

We order products from the manufacturer as soon as we see your order and try to get it for you as quickly as possible. On weekdays this is usually done within the hour. Sorry for the delay with the McDSP order.

Best regards,

Nick
  Forum: Store · Post Preview: #148651 · Replies: 1 · Views: 1,922

Nick
Posted on: Nov 23 2017, 01:18 PM


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Member No.: 11,576


QUOTE (intervolver @ Nov 17 2017, 04:40 PM) *
Thanks for your reply. I've created a ticket, but wasn't given a ticket number. Same email and username as this forum account.


Hello intervolver,

Our team saw your ticket and answered it.

Best regards,

Nick
  Forum: Store · Post Preview: #148646 · Replies: 3 · Views: 2,607

Nick
Posted on: Nov 17 2017, 11:22 AM


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Group: Team
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Member No.: 11,576


QUOTE (intervolver @ Nov 17 2017, 02:18 AM) *
Am I supposed to pay the sales tax for the full price after the discount, or is this a glitch for your canadian customers?


Hello intervolver,

It is a glitch.

Send me a ticket on our support ticket system and I will try to do something for you about it.

http://help.dontcrack.com/tickets

Best regards,

Nick
  Forum: Store · Post Preview: #148640 · Replies: 3 · Views: 2,607

Nick
Posted on: Nov 10 2017, 02:46 PM


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Posts: 595
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QUOTE (mathematics @ Nov 10 2017, 12:09 PM) *
Barry got back to me within a couple of hours. Thank you Barry.


Hello mathematics,

Glad to hear it got sorted out with Barry.

If you have any further questions feel free to get in touch.

Best regards,

Nick
  Forum: Open Bar · Post Preview: #148637 · Replies: 2 · Views: 5,611

Nick
Posted on: Nov 9 2017, 11:40 AM


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QUOTE (yohey335 @ Nov 8 2017, 01:15 PM) *
Order #110268 On Oct 13th, 2017, 8:27 am
• Xpand 2 Freebie by AIR Music Technology Mac - AU
Your order is actually being processed. You will receive an email confirmation in a few minutes.
If a problem occurred, we will contact you very shortly.

How long do I have to wait?


Hello yohey335,

Due to the quantity of orders our server had a problem for a few minutes delivering all the orders on the 13th of Oct.

It was quickly fixed but until people get in touch we don't know who was not delivered.

I have processed an order for you and you should have it now.

Get right back to us if you don't see it.

Best regards,

Nick
  Forum: Store · Post Preview: #148634 · Replies: 1 · Views: 1,757

Nick
Posted on: Oct 17 2017, 04:26 PM


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QUOTE (dongreywolf @ Oct 15 2017, 09:27 PM) *
Never mind, found it...AIR Music website...smh


Hello dongreywolf,

Glad to hear you found it.

Best regards,

Nick
  Forum: Store · Post Preview: #148628 · Replies: 2 · Views: 2,096

Nick
Posted on: Oct 17 2017, 04:24 PM


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Posts: 595
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Member No.: 11,576


QUOTE (nanawel @ Oct 10 2017, 11:34 AM) *
Hi, no vintage warmer in http://forums.plugivery.com/index.php?showtopic=142176
?

Have a good day !


Hello nanawel,

As some manufacturers have a very long list of plug-ins, we only list some examples to give you an ideas of the promos and prices that can be obtained.

If you search for a PSP product on the store and you are logged into the forum you can see the price directly on the product page.

Hope this helps.

Best regards,

Nick
  Forum: Store · Post Preview: #148627 · Replies: 1 · Views: 1,796

Nick
Posted on: Oct 17 2017, 04:19 PM


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QUOTE (timmdrumm @ Oct 6 2017, 06:40 PM) *
New license issued and activated. Great support!


Hello timmdrumm,

Sorry we had that little glitch on our side.

Thanks for letting us know.

Thanks for the compliment about the support.

Best regards,

Nick
  Forum: Store · Post Preview: #148626 · Replies: 2 · Views: 1,966

Nick
Posted on: Sep 13 2017, 12:01 PM


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QUOTE (hal9000 @ Sep 2 2017, 01:56 PM) *
i wish that too, that would be great.


Hello hal9000,

I did get a reply from GRM and they said they are working on it but it will not be coming immediately.

It should be coming with a forthcoming release but we don't have a date as yet to communicate to you.


Best regards,

Nick
  Forum: GRM Tools · Post Preview: #148581 · Replies: 5 · Views: 4,025

Nick
Posted on: Sep 13 2017, 11:58 AM


Staff
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QUOTE (jazzsam @ Sep 8 2017, 01:53 PM) *
Hello Community

Sorry for my bad englisch.

Today i bought the VIP Bundle by Thomann.de

After Installation i try to enter the Key from the Mail from Thomann.de, but it does not work. ,,The Activation Code you entered is not correct,,

Can some one help me please


System: Windows 10 64bit
16 GB RAM
i7 6700

Audio :Propellerheads Reason 9.5


Greets Sam


(Edit: Ok Problem solved. In the Mail the Serial Letters was Big, now i try with little letters and it happens.)


Hello jazzsam,

Glad to hear you got the VIP Bundle up and running.
We usually recommend that people copy and paste the serial being very careful not to include any spaces before or after the code as that causes it to be seen as invalid.
Upper case or lower case usually works, maybe there was a space included or a letter left out, but you got it to work now and that is the important thing.
Enjoy using your VIP Bundle.

Best regards,

Nick

  Forum: Plug & Mix · Post Preview: #148580 · Replies: 1 · Views: 2,482

Nick
Posted on: Aug 14 2017, 12:24 PM


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Member No.: 11,576


QUOTE (unguitar @ Aug 12 2017, 06:19 PM) *
Sometimes I use my laptop ( for sound processing) simultaneously with my desktop ( for recording and editing) and I find the single location truly limiting.
I see many other serious plugins ( Eventide, Soundtoys...) allow me to have two simultaneous locations ( ILok plus a physical one).
Any hope for a double location?


Hello unguitar,

We have spoken to GRM about this recently and it is something that they are thinking of doing. I will get in touch with and ask again if there is any progress about making the iLok license available in two simultaneous locations.
  Forum: GRM Tools · Post Preview: #148564 · Replies: 5 · Views: 4,025

Nick
Posted on: Jun 6 2017, 02:11 PM


Staff
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QUOTE (Leonardus @ Jun 2 2017, 09:23 PM) *
Hi. I am not able to purchase Waves L2 at its advertised pdz price because Waves L2 is not listed on the pdz page. Thanks. Leonard


Hello Leonardus,

As Waves has 180 products on sale, we have listed only a selection of them.

Just go to the L2 product page and you will see the PDZ price and the coupon to apply.


Best regards,

Nick


  Forum: Store · Post Preview: #148519 · Replies: 1 · Views: 2,454

Nick
Posted on: Mar 24 2017, 06:37 PM


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QUOTE (pol67000 @ Mar 13 2017, 03:16 PM) *
Problème résolu...
Merci beaucoup au support de GRM Tools !


Hello pol67000,

Glad to hear GRM was quick to help you out.

Best regards,

Nick
  Forum: GRM Tools · Post Preview: #148478 · Replies: 2 · Views: 3,506

Nick
Posted on: Feb 15 2017, 03:22 PM


Staff
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Group: Team
Posts: 595
Joined: 19-June 12
Member No.: 11,576


QUOTE (gs06 @ Feb 11 2017, 04:06 PM) *
Dear Support Team,

yesterday evening, I ordered the Blue Cat Audio Crafters Pack together with four other (much cheaper) products (in order to receive the 20% discount on the whole order), but it seems that something has gone wrong. Instead of receiving an email with license and download information, I received only an "Order Processed: #" email, which I checked out shortly after ordering.

The license and download information for the four cheaper products that I ordered are displayed in my account under "My Serials History", but for the Blue Cat Audio Crafters Pack it is only noted:

"Your order is actually being processed. You will receive an email confirmation in a few minutes. If a problem occurred, we will contact you very shortly."

However, so far there has not been any email coming with further information on this issue. The order number is #104238.

Thank you very much in advance for your help, with best regards,

Guenter


Hello Guenter,

As mentioned in the support ticket answer, there was a problem with the codes of some products in the bundle.

Blue Cat has been in touch and you should now have all the codes and instructions on how to install.

Best Regards

Nick
  Forum: Store · Post Preview: #148412 · Replies: 1 · Views: 2,549

Nick
Posted on: Jan 11 2017, 10:31 AM


Staff
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Posts: 595
Joined: 19-June 12
Member No.: 11,576


QUOTE (be80 @ Jan 10 2017, 06:13 PM) *
Hi, I just ordered the GRM Tools Shuffling at your store with a plugimon for 4.99 $, but there seems to be something gone wrong. Instead of receiving an appropriate email I received an "Order Processed: #" email for the GRM Tools Evolution Bundle, which I checked out shortly after ordering. There´s no email coming for the actual purchase...

Regards,
be80


Hello be80,

Thanks for your interest in DontCrack and GRM plug-ins.

I have looked into this with our accounts dept. and your PayPal was debited, but the order did not go through.

We have sent a full refund to your PayPal account. Please take a look for it.

The Shuffling promo is very successful and maybe your order came in at almost exactly the same time as someone else, which may have caused the problem.

Please try placing your order again. This type of problem has never happened twice to a client.

Thank you for your patience. Let me know if you are successful.

Best regards,

Nick
  Forum: Store · Post Preview: #148287 · Replies: 1 · Views: 2,368

Nick
Posted on: Jan 6 2017, 02:05 PM


Staff
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Posts: 595
Joined: 19-June 12
Member No.: 11,576


QUOTE (coolcat @ Jan 2 2017, 01:37 PM) *
Hi,
Thank you for reaching out. Have you heard anything from GRM since your last reply? I haven't had any different results since. I've been faithfully updating my DAW and Windows 10. I'm still having the same problems with all of the the plugins. This starting to get fustrating for me. I spend a lot of money getting all there plugins and can't use any of them. Please help me. I would be so grateful! :-)


Hello coolcat,

I will try again. Quite strange that you didn't get a reply usually they get back almost immediately.

Best regards,

Nick
  Forum: GRM Tools · Post Preview: #148280 · Replies: 6 · Views: 5,457

Nick
Posted on: Nov 11 2016, 02:24 PM


Staff
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Posts: 595
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QUOTE (spitfire31 @ Nov 11 2016, 12:38 PM) *
Hi,

On the Don't Crack Levels page (http://store.dontcrack.com/product_info.php?products_id=2399) it says:

"Features

Drum plug-in with 12 pads - Contains 600+ drum samples: "

Rather confusing right off, wouldn't you say? Somebody was a bit absent minded, no? ;-)

Then, under Compatibility and System Requirements:

"Mac

VST 3, VST or AAX 32-bit or 64-bit compatible host"

No AU? ohmy.gif

Then, eventually I looked at the pop-up "Choose your prefered Platform:"

and found AU mentioned.

BUT – what's the idea that I have to select, not only Mac, but also the plug-in type when (maybe) purchasing?

Is the license tied to either AU or VST or AAX? I've never heard of having to purchase either AU or Mac VST. If that's indeed the case, I'm of course not interested.

Looking forward to a response ASAP, please.

Kind regards,

Joachim


Hello Joachim,

There was a part of previously edited page about drum samples that had got edited in. Thanks for spotting it. it has been corrected.
And Audio Units has been added in the compatibility section, which had been left out.
You can select whatever format you need when you download the product.


Thanks for bringing it to our attention.

Best regards,

Nick
  Forum: Store · Post Preview: #148246 · Replies: 2 · Views: 2,857

Nick
Posted on: Sep 30 2016, 12:17 PM


Staff
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Posts: 595
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Member No.: 11,576


QUOTE (coolcat @ Sep 29 2016, 06:43 PM) *
Hi guys,
I'm having major stability issues using GRM Classic v3 (3.6.5) On FL Studio v12.2. Upon closing plugin (X button) it crashes. During some of the plugins use its like my gui can't handle the plugin. I have 48gb of memory running Windows 10. Can someone please help me?

Thanks
Joe


Hello coolcat,

Thanks for getting touch about your issue with GRM Classic v3 (3.6.5) On FL Studio v12.2.

I will forward it to our contacts at GRM and you should get a response fairly quickly.

Best regards,

Nick
  Forum: GRM Tools · Post Preview: #148212 · Replies: 6 · Views: 5,457

Nick
Posted on: Sep 13 2016, 03:27 PM


Staff
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Posts: 595
Joined: 19-June 12
Member No.: 11,576


QUOTE (croak @ Sep 12 2016, 09:35 PM) *
Hello Nick,

A well known re-seller in the US is currently selling the Sonnox Codec Toolbox.

Seems like Sonnox is treating Don't Crack unfairly in refusing to release it to you.

Regards,
Croak.


Hello Croak,

You are right. I saw it.

Sending a mail to Sonnox and I will let you know.

Best regards,

Nick
  Forum: Store · Post Preview: #148197 · Replies: 5 · Views: 4,907

Nick
Posted on: Sep 1 2016, 04:12 PM


Staff
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Group: Team
Posts: 595
Joined: 19-June 12
Member No.: 11,576


QUOTE (ewewo @ Sep 1 2016, 11:56 AM) *
hey would buy it for 39$ too please pm me


Hello ewewo,

Sometimes when a promo has just closed, we let people who missed it get the special prices.

When it is quite a while after we can't.

But there is always a chance that the promo will be repeated after a certain lapse of time.

Best way to know is to be subscribed to our newsletter which announces the latest promos and their dates.

DontCrack Newsletter Link

Best regards,

Nick
  Forum: Store · Post Preview: #148190 · Replies: 6 · Views: 6,034

Nick
Posted on: Aug 10 2016, 03:52 PM


Staff
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Group: Team
Posts: 595
Joined: 19-June 12
Member No.: 11,576


QUOTE (croak @ Aug 9 2016, 01:57 PM) *
Nick, thanks for the reply but I don't get it.

Sonnox Oxford allows resale of all their plugins except for one plugin, the Sonnox Codec Toolbox which sells for £35 on the
Sonnox site.

Perhaps it adheres to some Marketing Law which makes no sense to me. It does not appear to be a licencing issue related to
codecs as they readily allow resale of their professional codec plugin: The Fraunhofer Pro-Codec.

Mystified,
croak.


Hello Croak,

Yes, I know, it just isn't on the price list we get from them.

Might be a licensing issue as you mentioned.

Best regards,

Nick
  Forum: Store · Post Preview: #148175 · Replies: 5 · Views: 4,907

Nick
Posted on: Aug 9 2016, 06:30 AM


Staff
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Group: Team
Posts: 595
Joined: 19-June 12
Member No.: 11,576


QUOTE (cheveuxcolore @ Aug 7 2016, 05:16 AM) *
Hi,

Yesterday I placed an order for WAVES - API Collection. The status is currently on 'ERROR while processing Order Automatically!!!', I am just wondering if there is an update on what the issue might be or how long it usually takes for the licenses to be delivered.

Thanks



​Hi cheveuxcolore,

Thanks again for your interest in DontCrack and Waves plug-ins.

Due to a large number of orders, we found ourselves temporarily out of stock on this product.

We have re-ordered and you should have already received an order confirmation for this item.

The "error" message is just an alert to tell us to get the product as it is out of stock.

Thank you for your understanding.

Best regards,

Nick
  Forum: Store · Post Preview: #148172 · Replies: 1 · Views: 3,223

Nick
Posted on: Aug 3 2016, 04:50 PM


Staff
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Group: Team
Posts: 595
Joined: 19-June 12
Member No.: 11,576


QUOTE (croak @ Jul 28 2016, 12:28 AM) *
Nick,

Would you contemplate including the Sonnox Codec Toolbox plugin in your store?

Regards,
Croak.


Hello Croak,

We have approached Sonnox about this a few times in the past and it is a product that they want to sell exclusively from their site.

Best regards,

Nick
  Forum: Store · Post Preview: #148169 · Replies: 5 · Views: 4,907

Nick
Posted on: Jun 10 2016, 02:48 PM


Staff
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Group: Team
Posts: 595
Joined: 19-June 12
Member No.: 11,576


QUOTE (croak @ Jun 10 2016, 02:45 PM) *
Hello,

Any chance of the new plugin from Eventide being available for sale on Don't Crack? It has been available elsewhere for a week.

Best regards,
Tim.


Hello Tim,

Yes, it is up on the store right now.

Eventide Precision Time Align

Best Regards,

Nick
  Forum: Store · Post Preview: #148143 · Replies: 1 · Views: 3,036

Nick
Posted on: Jun 8 2016, 06:13 PM


Staff
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Group: Team
Posts: 595
Joined: 19-June 12
Member No.: 11,576


QUOTE (stevesilk51 @ Jun 7 2016, 02:48 PM) *
TOTALLY agree, in fact if this was a fair/reliable company they would honor the price discount they STILL have on their website.
I also was excited to see Nomad Magma priced at $39 and went to order only to find it's back up to $119.

So, won't order , obviously WON'T crack, but may look elsewhere in future, very disappointing Plugivery

Oh, and don't you think $39 dollars for it is better than no sale at all?



Hello stevesilk51,

I saw your support ticket and talked to the people here.

Best Regards,

Nick
  Forum: Store · Post Preview: #148136 · Replies: 6 · Views: 6,034

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