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Posted by: DontCrack Nov 21 2006, 05:12 PM

If you have any questions, wonders or anything else related to the actual Nomad Factory Group Buy, please post them here.

Posted by: DontCrack Dec 2 2006, 04:52 PM

Wow! Looks like we have made things very easy to understand

If there is anything , just ask

Eric

Posted by: NotDeafYet Dec 10 2006, 08:32 AM

Confused about Group Buy!

I'm on a Mac and I'm using Tracktion, which as of now doesn't support Audio Units. I think the version due out early 2007 will support AU. I would like to participate in the group buy the window forces me to choose between VST for Mac and Audio Units.

What would work for me. . .a little songwriting studio. . .is to be able to use VST for Mac until Tracktion supports AU, then switch to AU. Why would Nomad want to be stingy and not give Mac users the option to use VST or AU?

Posted by: Toto Dec 10 2006, 06:01 PM

Hello,

You can use all the available formats on the same machine, in other words, as soon as your machine is authorized to use the product you purchased, you can install AU, VST and RTAS versions on the same machine, you can for example use Pro Tools, Logic, Digital Performer, Cubase, Traction, Peak, etc….on the same machine, all formats will work.

Same for PC machines VST and RTAS are available using a unique authorization.

Hope this help,
Thank you,
Bernie Torelli
Nomad Factory Inc President.

Posted by: NotDeafYet Dec 11 2006, 11:37 PM

Very cool! I had gotten the wrong impression from the drop-down windows on the website that asked you to chose a particular format.

So it looks like I'll be able to use VST in Tracktion until they build in support for AU.

Posted by: Feng Dec 13 2006, 04:35 PM

I'm from Italy. I wanted to know what kind of delivery is planned, if electronic (via email or download), or physical. In any case I wanted to know also if the purchase is subject to duty taxes for Italy.

Feng

Posted by: slnew Dec 14 2006, 12:06 AM

I can't seems to find any information about the method of payment. Do you accept Paypal or bank tranfer for payment. I would really love to be able to participate in this group buy. Hope to get your reply before it ends.

Posted by: tquandt Dec 14 2006, 11:45 AM

O.k., now I joined it. However, I didn not have to chose a product? Will I be able to choose it *after* the groub buy, or did I something wrong...?

Posted by: noeqplease Dec 14 2006, 08:42 PM

Hi,I have a question:

I am going to buy the Vintage Studio bundle,regardless of whether it goes all the way to the 60% mark or not.(although that WOULD be nice...)

I did demo the TrackBox,and was blown away be the great sound,both when clean,and all the character I can get by twisting some knobs a little...This is such a cool new plugin!!!

However,I would much rather be able to swap out the BlueVerb 2080(I have my favorite reverbs already,and need more effectey type stuff) for,say,the Liquid II plugins.They are pretty much the same price,within a few bucks.

Is this possible,and who would I have to talk to to make this happen? That would make my day,so thank you very much if it can be done.

Thanks,
noeqplease
www.nicksevilla.com

Posted by: dstole Dec 15 2006, 06:09 PM

I jumped in and signed up just in time as luck would have it...
however, the clock is now counting up, and I didn't receive an email?

It says I have joined the group buy, so am wondering what happened? Or is this because I am in a different time zone (Japan?)

Look forward to it...

<admin. Sorry for double posting. Please remove similar post from "news" section>

Posted by: subzero Dec 15 2006, 10:06 PM

hi can you tell me how we recieve the software we chose when the group buy time is up, as ive tried the demo versions a while back but since have removed them from my system, will we be able to just download it as a whole,auther and software,plus how much time is left as the clock on your page on my system is not showing any times

Posted by: DontCrack Dec 16 2006, 09:41 AM

Hi all,

We've reached the 60% discount with 355 participants! That is incredible and I want to thank all of you for your very active participation...

Some of you see the counter counting up and that is because of a time zone issue. The server used for the Group-Buy is based in europe and we had to manage to give pacific west cost users the chance to join till the last minute and so we added some time compared to the european time zone...

The mail confirmation with your -60% voucher coupon will be sent to you guys in the next hours as quickly as possible. We do have a few things to prepare to make sure all of you 355 participants purchase your bundles with no problem.

I apologies if some posts have not been answered quickly enough. As you can imagine, We've been receiving tones of emails and tried to keep up with forum posts all over the web.

If some of you didn't participate in time because you didn't get an answer to a specific questions, please send me an email at store at dontcrack.com

Eric

Hi tquandt,

When you receive your email notification with voucher coupon, you may purchase any of the 5 bundles proposed...

Posted by: subzero Dec 16 2006, 09:50 AM

HI CAN YOU DOWNLOAD THE SOFTWARE YOU CHOSE AT ANYTIME OF DAY,AS I MAY NOT BE AT MY SYSTEM FOR MOST OF THE DAY ..........WHAT IM TRYING TO SAY ITS NOT NINE TO FIVE ONLY
CHEEERS

Posted by: DontCrack Dec 16 2006, 09:56 AM

Here is an other answer to some questions :

We only accept payments through Visa or Mastercard. All other banking systems like Paypal - Shareit - Amex - etc are way to expensive and that would keep all of you away from the attractive prices proposed on DontCrack. Specially 60% discounts

As stated on the Group-Buy page and all product pages, VAT is applied to european residents. European based companies with valid VAT numbers will not be charged VAT. That number should be entered at checkout.

All other countries out of EEC will not be charged VAT!

No problem with downloads. it sure is 24/24 . All of that will be explained in the mail notifications you will shortly receive...

Posted by: DontCrack Dec 16 2006, 10:06 AM

For those who might have missed the train, you still have a few hours to join in while we prepare the notification emails with voucher coupons

Posted by: incognit Dec 16 2006, 11:59 AM

and we are waiting and waiting

btw. why cant i take my VAT intracom number ?

Posted by: sloofin Dec 16 2006, 02:55 PM

Still waiting 4 the email....it's nearly christmas, this is my christmas present: Will we make it in time?

Posted by: preb Dec 16 2006, 03:56 PM

Congratulations to Dontcrack and Nomad Factory for such a successful group buy. Truly amazing!

On the FAQ it read something about if we exceeded 300 participants there was a possibility of an even deeper discount. i mean, i'm pleased with 60% but hey 65% wouldn't bum me out

Posted by: DontCrack Dec 16 2006, 04:23 PM

Hi all,

I apologies for the delay,

Our webmaster is working on a small server problem and as you can imagine, we want everything to go well specially considering the traffic we will get in the next hours

Thanks for your patience.

Eric

Posted by: slnew Dec 16 2006, 04:24 PM

Argh... I don't have any credit card. Nevermind then. Thanks for the reply. It would be nice to include information about payment methods on your FAQ page. So now how do I unsubscribe from this forum, since I can't buy anything. Thanks.

Posted by: DontCrack Dec 16 2006, 04:28 PM

Really, I don't know... I sent you an email where I usually see 2 letters followed by 11 numbers for a VAT intracom number but as you replied you double checked that number... I don't know. That is a first time issue. I will talk to our accountant on monday but meanwhile, I don't know what to say

I'll keep you posted ASAP.

BR - Eric

Posted by: DontCrack Dec 16 2006, 04:42 PM

Hey preb, thanks for the kind words. It is amazing yes, and that is thanks to your active participation! Thanks a lot guys!

A special "Goodie" for those of you that will purchase one of the first 3 Bundles (Integral - Studio Pro and Vintage Studio Bundle) is included in the confirmation email you will shortly receive...

Later - Eric

Posted by: noeqplease Dec 16 2006, 05:12 PM

YAY!!!!! I can't wait to start using these!!! And the special "goodies"...that is the icing on the cake!!! (I am buying the Vintage Studio Bundle)

Thanks,
noeqplease

Posted by: fishboisfo Dec 16 2006, 05:34 PM

so when do the emails arrive with the special coupon/thingy ?? . . . I got home at 2 am --i am waiting-- it's quiet, i'm desperate

Posted by: preb Dec 16 2006, 06:19 PM

You're very welcome Eric!

Posted by: noeqplease Dec 16 2006, 09:40 PM

Hi,
I just placed my order and was told by the website that:



WHAT NOW???

I will check with my bank to see if it has gone thru,if it has,I expect the receipt for the software,and codes soon.

If it does NOT go thru...the it's your loss...for having a bad website...

Thanks,
Nicholas

Posted by: amann Dec 17 2006, 03:26 AM

i can't log in. it says it dosen't have my email

Posted by: r2d2 Dec 17 2006, 03:55 AM

As stated in the email you have received, store registrations and forums registration are NOT linked.

So if you never registered in the store, you have to create your account in the store.





Please notice that if you are using an european credit card, your order must be placed using the EURO currency (this is a restriction from our bank).
This is clearly stated on the last page of the checkout process (in red), and if this is your case, your CC will never be charged.
To fix this, you have to go to the store home page, choose the EURO as your current currency (in the right column), then do the checkout again, checking that prices now use the EURO currency.

Posted by: silverlode Dec 17 2006, 04:07 AM

Waiting for the activation codes.....

Bought the vintage bundle. Credit card charged. Downloaded the plugins from Nomad Factory.

Never got email with order confirmation or activation codes....

Posted by: r2d2 Dec 17 2006, 04:28 AM

I'm going to sleep now (4h30 am for me)

Eric will certainly relay tomorow.

To help you, may i suggest a few things:

- Please carefully read instructions received in your email, or on the website:
100% of the customers problems we have resolved this year were related to customers NOT reading instructions and warnings. We try to improve this everyday, but it seems that you guys are really really fast to buy products ;-)

If you dont receive any mails after you have placed an order at DC, there are mainly 4 reasons:

- Email was not sent immediatly, but it will be automatically sent in the next 3 hours again and again. This is really rare but this can happen.
- You've made an error while entering your email address : please verify it.
- Your card was never charged:please carrefully read the message that is printed after you enter your CC infos. (snapshot it, if you can)
- There was a security problems with you credit card : we will phone you ASAP about this rare issue.


If you are still having an issue, please mail to sales AT dontcrack.com, listing:
- your name
- the email you used in the store
- the products purchased
- the price
- your order ID (if you got one)
- your Transaction ID ("Order Reference" in the payment confirmation page)
- the GMT date when you placed your order
- Your detailed issue


The more you send us, the fastest your issue will be resolved.

Thank You

Posted by: incognit Dec 17 2006, 12:35 PM

for me it worked all fine

thx

Posted by: subzero Dec 17 2006, 12:56 PM

YES GREAT BUY BUT WHAT IS THE SPECIAL GOODIE (WAS IT THE FULL BLUE TUBES 2 BUNDLE THROWN IN)ITS GREAT TOOK THE PLUG COUNT UP TO ABOUT THIRTY ON THE VINTAGE BUNDLE, KEEP THIS UP I LIKE TO KNOW IM USING LEGAL SOFTWARE ON MY SYSTEM AND IM SURE IF YOU GUYS KEEP DOING THIS TYPE OF GROUP BUY THING ALOT MORE PEOPLE WILL STOP USING CRAPP CRACKED SOFTWARE,WILL YOU KEEP MEMBERS UP TO DATE WITH NEW GROUP BUYS I KNOW I WOULD LIKE TO HEAR OF ANY OTHER ONES YOU RUN I HAVE NO PROBLEM WITH YOU GUYS SENDING ME MAIL TO KEEP ME UP TO DATE ANY CHANCE GETTING COMPANYS SUCH AS URS MCDSP NI TO JOIN THIS SITE

ANYWAY GREAT BUY CHEERS SUBZERO

Posted by: silverlode Dec 17 2006, 03:07 PM

Yikes! Get some sleep



The email on my account is correct. I just triple checked.
The card WAS charged. I can see the transaction. I'm sorry but I didn't snapshot the message after entering my cc info.
I have not received an email yet, thought I placed the order yesterday. I checked the spam filter too. Not there.

I have just sent a reply email to eric.

Cheers.

Posted by: DontCrack Dec 17 2006, 03:55 PM

Dear Sylverlode,

We are working on it.
I will get back to you ASAP.

Thanks - Eric

Posted by: sloofin Dec 17 2006, 05:54 PM

I've got this on my don'tcrack account page.....

rder #426 On Dec 16th, 2006, 11:21 pm
• [Group Buy] Studio Pro Bundle by Nomad Factory Mac - AU
There has been a problem while processing this product and we truly apologize for the inconvenience.
We have been informed about that and be sure that we will contact you fastly

No one's been in touch though


Any ideas?

PS it says order status: pending

But it's said that since the group buy finished and i bought the product

Be nice to hear something about how it's progressing, especially since it seems others have received theirs with no problems

Best

Simon Duffy

Posted by: silverlode Dec 17 2006, 10:16 PM

P.S. My Orders page says I have not placed any orders.

Posted by: DontCrack Dec 18 2006, 12:19 PM

Simon's order has been processed. As we offer real time delivery, it may happen (though quite rarely) that customers encounter a payment security issue and see there order "pending". You'll all understand that it is meant to protect our customers from online Credit Card fraud!

We usually call customers within a few hours (depending on time zones) in order to confirm the purchase act and process the order. That it why it is most important that you provide a valid phone number when registering to the store. If we don't get an answer to the phone, we don't process the order till customers contact us...

Thanks for your understanding

Eric



That sure is the problem...
Please reply to my email ASAP.

Thanks - Eric

Posted by: silverlode Dec 18 2006, 03:03 PM

...replied.

Posted by: sloofin Dec 18 2006, 04:08 PM

Sorted....Eric gave me a call as soon as he read the email, everything went through smoothly....thanks for the great support, and the bargain of the century!

Posted by: esounds Dec 18 2006, 05:47 PM

I purchased The Vintage Bundle a day or 2 ago and have received no eMail codes, etc...
Please contact me or let me know what to do.
Thanks,
Danny

Posted by: ipressrecord Dec 18 2006, 06:20 PM

I'm in the same boat. CC has been billed but still no email with authorization codes. I have received emails entitled Welcome at DontCrac[k] and one confirming my order DontCrac[k] - Order Processed two hrs ago.

Please let me know what to do as I am only able to download these plugs at work during the day (EST) and would like to use them this evening!!!

Thanks!

Jeff

Posted by: BeeOBee Dec 19 2006, 12:30 AM

Hmm...i haven't paid yet...i'm waiting for these issues to be ironed out.

Posted by: drycounty Dec 19 2006, 12:40 AM

My invoice says paid on 12/17 via credit card (invoice no. 4000452), yet the status still says "pending"... I just sent Eric a PM, hoping this issue gets resolved soon. Can't wait to check these out!

Posted by: greg Dec 19 2006, 12:01 PM

Hi everyone

I have paid for the Studio Bundle .
In my ten years of downloading things I have never ever encountered anything as difficult as this,and for the life of me I cannot understand why it is so complicated.
In the studio bundle everything has to be downloaded seperately ,Why?

When you have finished downloading you have to register for each individual product filling in the same form ,answering the same questions ,? COME ON MAN ,IS THIS A MONTY PYTHON SKETCH.

On the registration form it asks you for a challenge number ,on the e mail from nomad I have not found a challenge number ,I have mailed them for an answer .

All in all I reckon on using about ten hours for downloading and installing the whole process if I ever get there .

I feel for a person with English as a second language everything is far too difficult .
Regards Greg

Posted by: noeqplease Dec 19 2006, 03:39 PM

Hi Eric and Peter,

I entered your store again to try to buy the Vintage Studio Bundle,and I am following your email instructions to the letter.

Again,I cannot make the order happen.I am talking to my bank again to see if in fact they are not allowing the order through...and I am on the phone wth them now...

and they have NOT recieved ANY of these transaction requests...including the ones I made over the weekend!!!

I repeat: They have NOT recieved the payment requests from your bank...that is why my bank has not paid...because they have not recieved ANY information form your bank at all.I have tried 6 times total over the last three days,talked to my bank about confirming the "international" thing being activated,and still nothing has come through.They have not recieved a SINGLE request from your bank.

However,because my bank has not even recieved ANY order confirmation numbers,they cannot tell me any more details about why it was not accepted.

I believe it is your bank that might be having the problems with my card.Could you check with them???

I only have another credit card,which you do not seem to accept,which is a DISCOVER card.Otherwise I do not know how to possibly be able to conduct business through your website.Please let me know if anything else can be done to make payment.I really want these plugins...

Thanks,
Nicholas Sevilla.
nick@nicksevilla.com

Posted by: ipressrecord Dec 19 2006, 03:39 PM

These issues were solved by Eric at don't crac[k] approximately 30mins after posting this.

All plug-ins are installed and working wonderfully. Download and installation took approximately 1 hour combined (I downloaded at work and took them home to install).

Jeff

Posted by: BeeOBee Dec 19 2006, 03:57 PM

I bought everything at 9am today and now it's 9:50 and i'm all done. Painless.

When you guys are authorising...if you use the back button on your browser all you have to do is change the product and put in the new challenge. I hope you aren't filling in all those forms over and over!

Posted by: noeqplease Dec 19 2006, 04:18 PM

Hi Eric and Peter,

I entered your store again to try to buy the Vintage Studio Bundle,and I am following your email instructions to the letter.I am using my VISA card...

Again,I cannot make the order happen.I am talking to my bank again to see if in fact they are not allowing the order through...and I am on the phone wth them now...

and they have NOT recieved ANY of these transaction requests...including the ones I made over the weekend!!!

I repeat: They have NOT recieved the payment requests from your bank...that is why my bank has not paid...because they have not recieved ANY information form your bank at all.I have tried 6 times total over the last three days,talked to my bank about confirming the "international" thing being activated,and still nothing has come through.They have not recieved a single request from your bank.

Maybe the problem is that my card is issued by my bank,and is linked to my checking account? I don't know,but they said sometimes that is an issue.But it is activated for international use anywhere VISA is accepted in the world.

However,because my bank has not even recieved ANY order confirmation numbers,they cannot tell me any more details about why it was not accepted.

I believe it is your bank that might be having the problems with my card.Could you check with them???

I only have another credit card,which you do not seem to accept,which is a DISCOVER card.Otherwise I do not know how to possibly be able to conduct business through your website.Please let me know if anything else can be done to make payment.I really want these plugins...

Thanks,
Nicholas Sevilla.
nick@nicksevilla.com

Posted by: noeqplease Dec 19 2006, 06:35 PM

Hi Eric and Peter,

After all it WAS my bank not allowing the transaction through.they have a neat security feature that does not allow the first transation from a NEW country.They ended up caling me,and I was then able to authorise the purchase.

My bank apologised to me for not having let me know that the transactions had gone trough and been rejected.They need ot work on their communications I guess.

Thanks Eric and Peter,you did very well in talking to me to solve this issue!!!

Posted by: BeeOBee Dec 20 2006, 01:29 PM

so...when's the next group buy? You guys have got me hooked and wanting more!

Posted by: silverlode Dec 20 2006, 03:40 PM

Eric,

Instead of crediting my money back I have now been charged twice.

Posted by: bloke Dec 21 2006, 01:43 PM

hi,

I purcased the compser toolbox and got the reg number by email. everything worked great. I really Like what you guys do. Group buy is the thing..keep up your good work!

One thing i would like to ask: Are the serial number valid for a long time? I will get a new computer soon and save one of the 3 installs registartions untill i get it. then still have 2 left instead of only one.

And in the future...what happens when all 3 are registred in my name? and i get a new computer again...am i not able to use these plugind anymore?

Its good thinking for not having any hardware boxes to ship around the world but users might not be to happy if
thay are not able to use the software. sometimes a case witch a cd-rom and a reg. nr on the box would feel more safe.

regards

Posted by: greg Dec 21 2006, 03:42 PM

Hi everyone,
see my problems page 3.
After 30 minutes of posting that Eric from Don`t Crack ,rang me .I was amazed.
He took time out to explain all the points raised in my letter ,for which I am truly grateful.

Because of my kids coming home for Christmas my studio is temporarily packed away ,so I won`t betr trying the Studio bundle before after the New Year.

What I do know is Erik and the Don`t Crack team care so I will be buying here again.
Merry Christmas to everyone ,
keep the good music coming ,the world needs it
Cheers
Greg

Posted by: DontCrack Dec 21 2006, 04:53 PM

Hi bloke,

That is a good question. Nomad's activation codes are endless. Now when it comes to reactivating new machines over the months or years, All I can say is that Nomad Factory has always been very reactive and most professional. We've encountered such issues with customers and Nomad reactivated new serials for their new machines within hours.

That is something we closely look at before having new partners joining our store. All manufacturers most prove they have the ability to offer quick customer support in order to join in at DontCrack...

Hope that answers your thoughts.

BR - Eric

Posted by: DontCrack Dec 21 2006, 06:06 PM

Hi All,

I just want to thank everyone for posting such great testimonials. In the past few days, we processed over 300 orders and everything went perfectly well.

There is only one exception and that is silverlode's order that hasn't been delivered correctly. We refunded his credit card and am waiting for him to confirm that the money is now back on his account... He will then be ablle to reorder his bundle with no problems I hope... I apologies for all the inconveniences silvernode went through...

Some of you complained about not receiving their order confirmation seconds after purchase. The only thing that can block the automatic electronic delivery, is a credit card security issues. That is obviously meant to protect our customers against online fraud. when that happens, we try to call the customers phone number ASAP making sure no abuse as been attempted on their credit card. Once we have confirmation that everything is Ok, we manually process their order.

The other issue that is quite painful is the problem that noeqplease encountered where his bank blocked his credit card from ordering from our european based bank without letting him know. Moreover they strongly suggested it was our system that was defective. After a few days struggling to find out where the #$ù%°+ problem comes from, they called back to let our customer know it was a security issue on their side Thanks Wells Fargo for your great security policy...

If any of you encounter such credit card transaction failure, please contact your bank and make sure they fully understand the problem before you request credit card support on our side. Our system works at 99.99%...

Thank you so much noeqplease for your patience and your kind post :

I again want to thank all of you for your very active participation. this Group-Buy venture ends up to be a very successful story and you can bet we will have other great audio software promotions going in 2007... Check us out as we are actively working to have new hot partners joining in with very hot deals! Meanwhile, don't forget that we offer up to 20% quantitative discounts, all year round, on all products except special Group-Buy Bundles

As we are right in the middle of the the holiday seasons, we received inquiries from customers that asked if they can have their purchase done a little later this month... So we thought it would be cool to offer a little more time for them to buy their "promoted" bundle. We have therefore pushed the Voucher Coupon end date to December 31, 2006. with Nomad Factory's approbation.

Hope this helps

Kindest regards - Eric

Posted by: silverlode Dec 21 2006, 06:07 PM

Eric,

Everything is fine now. I have purchased the group buy Vintage Bundle and received my codes.

yours truly,
Silverlode.

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used some of the parts to make my babington wvo bu

Posted by: tonyroberts09 Jan 8 2009, 06:50 PM

I can't seems to find any information about the method of payment. Do you accept Paypal or bank tranfer for payment. I would really love to be able to participate in this group buy. Hope to get your reply before it ends.

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