Please kindly contact us via our support ticket system, here - http://support.dontcrack.com/
Please be sure to include the following information to cover all bases...
Summary:
Please give a brief summary of the issue here.
Component Affected / Defect:
- GUI
- Cosmetic
- Content (Graphical)
- Content (Presets)
- Content (Text) - Installer
These are just examples...
Affects Version(s):
Please note the plug-in version(s) affected here.
You may view your plug-in version in the about window...
Description:
Please write a detailed overview of the bug/issue, including (sub-headed): -
- Steps To Reproduce
- Actual Result
- Expected Result
- Reproducibility
- One Time Occurrence
- Random Occurrence
- Always
- Not Reproducible - Additional Information
Regression:
Has the bug been regressed, checked against the shipping version and/or older version(s)?
- Yes
- No
- Additional Regression Information (i.e. Which version? Further deatils...)
Platform:
Please note, Windows or Mac?
Plug-In Format:
- Standalone
- AAX
- RTAS
- AU
- VST
- 32-bit or 64-bit?
Test System Specs:
Please look to provide complete details of your system specs here: -
- Comp Model and Processor details
- Operating system
- 32-bit
- 64-bit - RAM
- DAW version and sub-version (i.e. Pro Tools 12.4.0.294)…
- 32-bit
- 64-bit
Further, for Mac users (specifically), a .spx file would be appreciated. You may save, zip, and attach this in your ticket.
How do I save a .spx file?Click the ‘Apple’ icon (top left), select About This Mac > More Info > System Report. Then, File > Save.
Please ensure you have authorized the plug-in using the Software Activator application, as provided in the installer package.