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Plugivery Forums _ BBE Sound _ Bbe Sonic Sweet V4 Re-installation Seat Issue

Posted by: ja64 Jul 16 2021, 01:14 AM

Hey guys,

I uninstalled my BBE Sonic Sweet from my first laptop and when attempting to authorize it on the second laptop, I got a pop-up window saying, "Failed to authorize. All seats are already in use." If anyone has solved this, I would appreciate some help.

Things I have already done:

-copied and pasted my license in the new computer from the old
-emailed pluginfox from confirmation email and started a new one and nomad
-uninstalled from previous computer
-used original installers from confirmation email and new installers on the website
-waited
-plugged in my ilok
-googled

Thank you for your time.

Posted by: Ashley Smith Jul 19 2021, 10:36 AM

Hi ja64,

Please contact http://help.plugins.bbesound.com/ for technical support to include all informations for developers and staff review with you (your activation code, systems authorized, purchase order). 3 seats/activations are provided for use with purchased license, one may deactivate a machine with version 4.2 of Sonic Sweet from the menu > preferences > licenses page.

Thank you!

Posted by: halstein Oct 25 2021, 01:58 PM

Still same problem when updating to latest v4.3.1

Where do I reset the "seats" or un-authorize my other machines?

Followed your instructions to do this within the preferences > licences pane, but I guess you already have to be on an authorized machine to do that.

Tried to find a support page for this exact issue, but no luck!

In advance - thank you for helping out!