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What Is Going On With V3.1.1?
whyterabbyt
post Oct 16 2011, 02:33 PM
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I was intending to install GRM Tools on my laptop, but as the installer was on my home system, and I was a bit impatient, I re-downloaded it (the PC version of the Complete Collection) again from the link at http://www.inagrm.com/grm-tools-download.

I opened the zip file only to discover the installer was dated 27/09, several days before v3.1 came out, and definitely before the v3.1.1 version was mentioned here: http://forums.dontcrack.com/index.php?show...ost&p=11157

Obviously I didnt think that was quite right, so gave up. Ive just checked things out, and the version I originally downloaded is different from that currently available, with the installer in the zip file dated 7/10.

So it looks like the link to the supposedly v3.1.1 install is actually to the older v3.1 install. However Ive just dont a side-by-side comparison and every single 32bit and 64bit VST plugin .dll in both installations (v3.1 and v3.1.1) is dated 23/09, so nothing has changed?

What exactly is going on? What's supposed to have changed between 3.1 and 3.1.1? And why do the website download links claim to be to v3.1.1 when what you get is currently v3.1?
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Neon Breath
post Oct 21 2011, 12:58 AM
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Now come one GRM, a little support and feedback for your customers who paid hundreds for your products! Why is it so difficult to get answers on simple questions from you guys? I know you are busy but an unanswered question after 5 or 6 days is pretty sad sad.gif ...Seriously, your products are really fantastic and you can be very proud of that, we love them. But your support is so bad, pretty sure I'm not the only one feeling that way... I get better & constant support for plugins I paid $29!

Peace.

This post has been edited by Neon Breath: Oct 21 2011, 12:59 AM


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dayjob
post Oct 24 2011, 12:53 AM
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i'm wondering as well. i have 3.1 installed and went to the link and downloaded the 3.1.1 update (which is what it says on the GRM site) but it's not 3.1.1 it's still 3.1

wtf?

also, the download takes 2 forevers... ssoooooooo slow. only 220+ MB but still takes like an hour and a half. get a new server already smile.gif

sorry to complain but after waiting so long for the download then having it not even be the right file it's annoying.. so, where is 3.1.1?

it clearly says (3.1.1) on the ina grm site but that's not what the file is.
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Neon Breath
post Oct 25 2011, 01:47 AM
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Oh nice finally a reply!! Oops, still not from GRM tongue.gif


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Cheakypawl
post Oct 25 2011, 03:00 PM
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QUOTE (Neon Breath @ Oct 25 2011, 01:47 AM) *
Oh nice finally a reply!! Oops, still not from GRM tongue.gif



how is this the official support for grm?
lousy couldn't care less support.
shameful.

they're not good plugins if they make your session unstable - they're bad plugins.

what's the refund policy?


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whyterabbyt
post Oct 28 2011, 11:42 AM
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a fortnight later, and no official reply...
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whyterabbyt
post Nov 5 2011, 12:44 PM
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Three weeks and still nothing. Absolutely fucking shameful customer support.
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Loopy C
post Nov 7 2011, 10:05 PM
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QUOTE (whyterabbyt @ Nov 5 2011, 04:44 AM) *
Three weeks and still nothing. Absolutely fucking shameful customer support.


sad.gif ...and whatever last update is it doesn't work on my 10.5.8 system anymore.

My first posts on this forum were as an enthusiastic supporter...at this point the GRM/Don't Crack alliance has lost all my confidence and certainly I won't be considering any further purchases. I thought the point of 'Don't Crack' was to highlight the advantages of not stealing software (stability, support, etc), I am afraid the pirates out there are the ones laughing now sad.gif sad.gif sad.gif


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MacBook Pro 2.8 Ghz (Mid 2010) | 8 GB RAM | OSX 10.6.8 | Logic 9.1.3
Mac Pro 2.66 Ghz (Nehalem 8 Core) | 16 GB RAM | OSX 10.8.5 | Logic 9.1.8
MacBook Pro 2.4 Ghz Core 2 Duo | 2 GB RAM | OSX 10.9.3 | Logic X
iPad GEN 3 | 60 GB | IOS 7.1.1
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grmtools
post Nov 10 2011, 02:10 PM
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Hi everybody,

I am very sorry for all this delays. I am the developer of GRM Tools and version 3.1.1 is ready for more than one month.
But I cannot upload myself the files on the INA server. I have to ask to the IT department, it is always very long and they make mistakes.
I asked again to make the transfer of the correct files, I'll let you know as soon as the transfer is complete, please be patient...

In the meantime, I worked on version 3.1.2 with the following bug fixes :
- problem loading preset in Shuffling Stereo VST
- compatability with v2 and v3 save&load
- Equal Stereo in Reaper
- AudioSuite in ProTools 10
This new version should be available in late november.

For all problems or bugs, please contact me directly at grmtools.support at ina.fr

Emmanuel
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grmtools
post Nov 10 2011, 03:03 PM
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It's done, the correct files are on the server.
But there is still a small bug : the PC installers are displaying the 3.1 readme, and the individual version number are not changed on PC.

EMmanuel
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