Posted on: Nov 15 2024, 12:47 PM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
Hello lottaplugs, We got your support ticket. Glad to hear you are up and running with your Version 4. Best regards, Nick |
Forum: Plug & Mix · Post Preview: #150911 · Replies: 2 · Views: 272 |
Posted on: Nov 9 2024, 05:45 AM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
Hello Julien, We have reset the Jura license for you, there should be no problem to authorize your software now. See the reply to your support ticket you sent to Barry. Have a great Saturday. Best regards, Nick |
Forum: Plug & Mix · Post Preview: #150903 · Replies: 1 · Views: 337 |
Posted on: Nov 6 2024, 05:26 PM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
I purchased VIP bundle some time ago (2014?!?), but have not used the bundle long time. I need to recover a Pro Tools Mix I did in 2015, and I have bunch of plugins from the bundle on the mix. How can I recover my serial number? I changed computers since then, and I can not find the purchase email. Thank You! Hello kmozart, Just send us a message to https://www.plugandmix.com/about/contact saying you need your serial and the support team will look it up for you. Have a great day. Best regards, Nick |
Forum: Plug & Mix · Post Preview: #150898 · Replies: 1 · Views: 707 |
Posted on: Oct 31 2024, 10:54 AM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
Hello Jay, The P&M upgrades should coming very soon. They are in the final stages before the launch. Have a great day |
Forum: Plug & Mix · Post Preview: #150887 · Replies: 3 · Views: 902 |
Posted on: Jan 24 2024, 11:30 AM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
Hello erixaty and others, All GRM products have full Apple Silicon Native Compatibility with version 3.11 Available at... https://inagrm.com/en/store/download Best regards, Nick |
Forum: GRM Tools · Post Preview: #150605 · Replies: 6 · Views: 67,377 |
Posted on: Nov 2 2023, 04:30 PM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
I have a similar problem. I tried to activate (redeem) the bundle at Kuassa today, and it keeps saying "Wrong serial number". Please, at least have the decency to notify your customers that there is something wrong, and how/when you intend to solve it. Hello rickd, The promo is not available at this time, a mistake was made as the starting should be the 21st, not the first of November. We got your support ticket and the refund has been sent to you. Best regards, Nick |
Forum: Store · Post Preview: #150560 · Replies: 11 · Views: 29,092 |
Posted on: Nov 2 2023, 04:27 PM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
I paid you guys $35 for a discounted bundle, and the contents of that were delivered quickly and I activated them on Kuassa's web site just fine. I then spent literally hours and hours installing and activating everything because every single one has to be done individually and neither the installers nor the plugins when installed remember anything about the directories you've been using, so each time you have to tell it where to put things to install, and then each time you have to navigate to the directory with licenses and activate them. It was time consuming but I figured, ok, well, it's just how they work. But then today, they're gone! Gone from my account, and I'm not the only one, others who bought from Don't Crack have had their licenses deleted from their account as well. No notice, no email contact from Kuassa explaining anything, NO REFUND OF THE MONEY WE PAID. This is unacceptable, please advise. Hello agreed, The promo is not available at this time, a mistake was made as the starting should be the 21st, not the first of November. If you write to us at https://help.dontcrack.com/ with your order number we will refund you immediately. Best regards, Nick |
Forum: Store · Post Preview: #150559 · Replies: 11 · Views: 29,092 |
Posted on: Sep 20 2023, 03:50 AM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
Hi Eric, I just saw this post on the DUY web page: All DUY plug-ins already provide Apple Silicon (M1/M2) support, including AAX, Audio Units (AU) and VST 3. Both Rosetta 2 emulation and native versions available. All DUY plugins are supported: POWER, Dream Dynamics, DaD Valve, DaD Tape, DUY Shape, DUY Wide, MAX DUY, Magic Spectrum, MagicEQ, DUY31, Silence, Deep Analog EQ, Analog Bus, Monster MIX, Lucid Verb and Vinyl. That's great news! It's a pity that they seem to have abandoned Z-Room, which I used to use a lot though... Hello vermin, You are correct, All DUY plugins are supported natively with Apple Silicon (M1/M2) support: POWER, Dream Dynamics, DaD Valve, DaD Tape, DUY Shape, DUY Wide, MAX DUY, Magic Spectrum, MagicEQ, DUY31, Silence, Deep Analog EQ, Analog Bus, Monster MIX, Lucid Verb and Vinyl. Have a great day. Best regards, Nick |
Forum: Store · Post Preview: #150545 · Replies: 10 · Views: 22,219 |
Posted on: Sep 20 2023, 03:46 AM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
Hi! OK, since I do not have a working link to download the software, I tried to send a message from inside your web page but I get an "unexpected error" message and my message is not sent. EDIT: It worked now, maybe the problem was caused by my VPN. Hello veryman, Glad to hear that the download link worked for you. Have a great day. Best regards, Nick |
Forum: Store · Post Preview: #150544 · Replies: 10 · Views: 22,219 |
Posted on: Sep 13 2023, 10:34 AM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
I’m new here. Got the VIP bundle . Pretty cool. What does disc stand for on the GUI? Also is it possible to make the plugins any larger ? Thank you and sorry if these questions have been asked before. Thank you Hello Lottaplugs, Glad to hear you got the VIP Bundle and you are enjoying using it. The next version coming out before the end of the year will feature resizable GUIs. Best regards, Nick |
Forum: Plug & Mix · Post Preview: #150540 · Replies: 2 · Views: 93,914 |
Posted on: Aug 27 2023, 05:28 AM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
Digital Plate is stuck in demo mode regardless of what I try. Initially, I installed it, loaded it as an insert in Cubase, and authorized it from there. It shows up in the "Authorized products" list in Software Activator, so at least this means that the serial number was correctly entered. After removing and reinserting the plugin, it was still in demo mode. I tried restarting Cubase, and nothing changed. I then deauthorized, uninstalled, and reinstalled Digital Plate, this time authorizing it before opening Cubase. It's still stuck in demo mode. This is quite frustrating, especially considering how good the plugin sounds. Colby Chai - ctgap Hello Colby, We answered your support ticket that you sent. Please take a look and see if our suggestions help you out. |
Forum: Plug & Mix · Post Preview: #150518 · Replies: 1 · Views: 9,741 |
Posted on: Feb 10 2021, 06:52 PM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
Is it intended that 2 promo codes, in my case PDZ_Zynaptiq and PDZ_Melda cannot be used on the same order? Hello teleophonema, It is one coupon code per order, sorry. You can do 2 separate order one that uses the PDZ_Zynaptiq and the other for your Melda order. Best regards, Nick |
Forum: Store · Post Preview: #149958 · Replies: 2 · Views: 16,962 |
Posted on: Oct 16 2019, 10:55 AM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
I would like to ask the same question, but from the view of pureMix pro subscriber, when I activated one of your plugins for free, on your web http://www.plugandmix.com i had an offer to... As an extra bonus, we are offering you an upgrade to the full Plug & Mix V.I.P. Bundle for ONLY $49 (List $249). Simply redeem the xx_xxxxxxx_xxx_xxxx voucher coupon at check-out from the store. so why do you have this offer still on web if its not actual as U say it's from 2014? don't understand, I would buy VIP bundle for price 49$ but for 199$ no way. Thanks for answer. John Hello monososko, Please send us a support ticket from this link about getting the VIP Bundle. P&M contact Best regards, Nick |
Forum: Plug & Mix · Post Preview: #149130 · Replies: 7 · Views: 53,466 |
Posted on: May 16 2019, 11:22 AM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
Hello Everyone, We have just had word that the store should be working normally now. Please try again, it should be OK, if you encounter any problem please let us know. Best regards, Nick |
Forum: Store · Post Preview: #148975 · Replies: 4 · Views: 20,998 |
Posted on: Apr 16 2019, 11:03 AM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
Hello birlie, We saw you support ticket and answered it. We got your reply to say you are now up and running. Best regards, Nick |
Forum: Plug & Mix · Post Preview: #148962 · Replies: 2 · Views: 16,292 |
Posted on: Jan 9 2019, 05:28 PM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
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Forum: Store · Post Preview: #148771 · Replies: 1 · Views: 15,030 |
Posted on: Dec 6 2017, 04:48 PM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
I placed an order a couple hours ago for Futzbox, and got the "Problem delivering your order" email even though it says my order was completed. I've gotten this same one when ordering Waves stuff, but thought McDSP would be instant, and I'm needing it for a session tonight. Any help? Hello macaholic, The majority of products we carry on the store are delivered immediately because the manufacturers have given us stock of serials that we have in our supplies. There are a few exceptions where we have to buy the serials at their store, for example, Waves. So it takes the time to get the serials for you. We cannot purchase serials for 200 products where the products change prices daily. In the case of McDSP products we need to do a purchase order with them, and if they are out for the weekend we cannot have the serial until Monday. On weekdays we get the serial the same day, on orders placed late in the afternoon in Europe, it is even faster as they are in the office in California to process the order. We are working on getting them to change the method of ordering and it will change very soon. We order products from the manufacturer as soon as we see your order and try to get it for you as quickly as possible. On weekdays this is usually done within the hour. Sorry for the delay with the McDSP order. Best regards, Nick |
Forum: Store · Post Preview: #148651 · Replies: 1 · Views: 12,734 |
Posted on: Nov 23 2017, 01:18 PM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
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Forum: Store · Post Preview: #148646 · Replies: 3 · Views: 18,094 |
Posted on: Nov 17 2017, 11:22 AM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
Am I supposed to pay the sales tax for the full price after the discount, or is this a glitch for your canadian customers? Hello intervolver, It is a glitch. Send me a ticket on our support ticket system and I will try to do something for you about it. http://help.dontcrack.com/tickets Best regards, Nick |
Forum: Store · Post Preview: #148640 · Replies: 3 · Views: 18,094 |
Posted on: Nov 10 2017, 02:46 PM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
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Forum: Open Bar · Post Preview: #148637 · Replies: 2 · Views: 23,851 |
Posted on: Nov 9 2017, 11:40 AM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
Order #110268 On Oct 13th, 2017, 8:27 am • Xpand 2 Freebie by AIR Music Technology Mac - AU Your order is actually being processed. You will receive an email confirmation in a few minutes. If a problem occurred, we will contact you very shortly. How long do I have to wait? Hello yohey335, Due to the quantity of orders our server had a problem for a few minutes delivering all the orders on the 13th of Oct. It was quickly fixed but until people get in touch we don't know who was not delivered. I have processed an order for you and you should have it now. Get right back to us if you don't see it. Best regards, Nick |
Forum: Store · Post Preview: #148634 · Replies: 1 · Views: 11,297 |
Posted on: Oct 17 2017, 04:26 PM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
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Forum: Store · Post Preview: #148628 · Replies: 2 · Views: 12,223 |
Posted on: Oct 17 2017, 04:24 PM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
Hello nanawel, As some manufacturers have a very long list of plug-ins, we only list some examples to give you an ideas of the promos and prices that can be obtained. If you search for a PSP product on the store and you are logged into the forum you can see the price directly on the product page. Hope this helps. Best regards, Nick |
Forum: Store · Post Preview: #148627 · Replies: 1 · Views: 10,501 |
Posted on: Oct 17 2017, 04:19 PM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
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Forum: Store · Post Preview: #148626 · Replies: 2 · Views: 10,185 |
Posted on: Sep 13 2017, 12:01 PM | |
Staff Group: Team Posts: 619 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
i wish that too, that would be great. Hello hal9000, I did get a reply from GRM and they said they are working on it but it will not be coming immediately. It should be coming with a forthcoming release but we don't have a date as yet to communicate to you. Best regards, Nick |
Forum: GRM Tools · Post Preview: #148581 · Replies: 8 · Views: 53,564 |
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