 Still In Business? |
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 Nov 22 2022, 02:12 AM
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#1
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Newbie  Group: Members Posts: 5 Joined: 8-November 22 From: Marseilles - US Member No.: 47,239  |
I opened a ticket (November 8th) because I can't authorize software I purchased. Barry got back to me right away (November 9th). What he suggested did not work. I e-mailed him back. Nothing. Opened another ticket a few days ago. Nothing. It's approaching two weeks. Do they always take this long to respond? Or should I contact my CC company to initiate a refund?
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Nov 25 2022, 10:19 AM
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#2
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 Newbie Group: Members Posts: 3 Joined: 8-July 22 Member No.: 45,768 |
QUOTE (davernoise @ Nov 22 2022, 03:12 AM)  I opened a ticket (November 8th) because I can't authorize software I purchased. Barry got back to me right away (November 9th). What he suggested did not work. I e-mailed him back. Nothing. Opened another ticket a few days ago. Nothing. It's approaching two weeks. Do they always take this long to respond? Or should I contact my CC company to initiate a refund? I think this forum has been abandoned. My topic has been seen 130 times and not a single reply....I have a ticket open for 1 month and they don't answer me anymore... This post has been edited by garaudelle: Nov 25 2022, 10:21 AM |
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Dec 10 2022, 08:31 PM
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#3
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Newbie Group: Members Posts: 5 Joined: 8-November 22 From: Marseilles - US Member No.: 47,239 |
I received this e-mail from Barry on November 24th:
We have just this week developed a method for those persons who have 32 bit system to be able to authorize their plug-ins. Please find attached a file called 'NomadInfo.command.zip' upzip it and double click this file. It will create a new file on your desktop: NomadFactory_license_info.txt Email this file back to us. We will generate the license files for your products for you. Then we will send a folder containing the licenses back to you with an installer. Still waiting...... |
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 Jan 27 2023, 06:39 PM
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#4
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Newbie Group: Members Posts: 5 Joined: 8-November 22 From: Marseilles - US Member No.: 47,239 |
UPDATE.......
Well, it took some time, but Barry set me up with a way to authorize the software. Relieved / happy / satisfied. |
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| Lo-Fi Version | Time is now: 6th December 2023 - 10:28 PM |