Printable Version of Topic

Posted by: MarkeMark1 Jan 12 2014, 03:49 AM

Hello, I was wondering if anyone from the forum could help me. I recently discovered your product line yesterday and was pretty impressed with some of the plug-ins. I was keen on the idea of getting one of them for free simply by liking you on Facebook, but every time I go through the process, I get stuck on step 2 of three. I have followed all the instructions and carefully followed the further instructions on the forum "read me" link. I have tried reloading the page multiple times, deleting cookies, making sure I had the correct app settings on, etc. Still, I cannot get past step 2. Just wondering if anyone could help me with this??? Thanks in advance.

Posted by: Nick Jan 13 2014, 11:23 AM

Hello MarkeMark1,

If for some reason you haven't made it through the process the first time, it is because some of your settings are NOT SET to their DEFAULT VALUE(S).

here are the steps to get things going :

1- Unlike us from your FB page.

2- Delete the Plug & Mix APP from your FB settings.

3- Make sure your "Likes" are "PUBLIC" in your FB settings.

4- Make sure that cookies and JAVA Scripts are enabled in your web browser.

5- Now that ALL SETTINGS are back to "DEFAULT VALUE", start the process again :
http://www.plugandmix.com/nfr/

6- When receiving the first email confirmation, make sure the link opens the SAME WEB BROWSER as the one used in steps 1 & 2. (If you don't receive the confirmation email, check your spam folder and whitelist us).

7- When prompt enter your name and choose your plug-in.

8- You should have received your order confirmation with serial for your FREE Plug-in

9- Enjoy !

More detailed information can be found in our forums :
http://forums.dontcrack.com/index.php?showtopic=142103

If you are still having any problems get right back to me.

Best Regards,

Nick

Posted by: MarkeMark1 Jan 14 2014, 02:34 AM

Hi Nick, thanks so much for the well thought out response. I would like to note that I had already followed these steps, still to no avail. So is it just impossible for me at the moment to get the plug-in? If the answer is yes, I understand. FB currently has many problems in the way it is set up, and the source of my problem may be totally unrelated to Java, FB, cookies, or the like. I'm definitely not a computer techie, all I know is that the page reloads step 2 over and over again, but if you could see any other reasons as to why this is happening, just let me know!!! Thanks again.

Posted by: Nick Jan 14 2014, 12:10 PM

Hello MarkeMark1,

We don't want it to become a struggle so just send along the name of the P&M plug-in you would like to have and I will send along the authorisation you need for it.

Send your request through our Support Ticket system here:

http://support.dontcrack.com/open.php

Best Regards,

Nick

Posted by: MarkeMark1 Jan 15 2014, 05:08 AM

Hi Nick,

Thank you, I just processed the request. I would like to take this time in expressing how thankful I am for you getting me the download, and how helpful you were throughout this process. I definitely look forward to buying your products in the future, and will be telling my friends about this website.

Thanks again, Mark

Posted by: Nick Jan 15 2014, 11:07 AM

Hello MarkeMark1,

Thanks for your positive words, we try to help whenever we can.

Best regards,

Nick