24 hours after submitting a request for support, Dontcrack still has my $$ and I don't have the software I ordered. I don't understand why it's taking so long to clear up this issue. When I purchased Pianoteq 4 Stage at the special price, I received an email with a serial number for the software, but no download instructions. Furthermore, when I tried to set up an account at Pianoteq using the serial number provided, I kept getting "wrong serial" error mesage.
So I'm stuck and at your mercy. Please, let's get this cleared up!
Lee
Full Version: Still Waiting On Customer Support....
36 hours later and no resolution. No response from Dontcrack support in the past 12 hours. Pianoteq indicates this is a problem from the Dontcrack, not from Pianoteq.
I'm increasingly dissatisfied with Customer support from Dontcrack and beginning to wonder if I will receive working software, or barring that, a refund on my purchase.
I'm increasingly dissatisfied with Customer support from Dontcrack and beginning to wonder if I will receive working software, or barring that, a refund on my purchase.
QUOTE (leeskeys @ Nov 9 2013, 04:01 PM) 
36 hours later and no resolution. No response from Dontcrack support in the past 12 hours. Pianoteq indicates this is a problem from the Dontcrack, not from Pianoteq.
I'm increasingly dissatisfied with Customer support from Dontcrack and beginning to wonder if I will receive working software, or barring that, a refund on my purchase.
I'm increasingly dissatisfied with Customer support from Dontcrack and beginning to wonder if I will receive working software, or barring that, a refund on my purchase.
ISSUE RESOLVED. Took 5 days, but I did receive a valid license key this morning.
QUOTE (leeskeys @ Nov 9 2013, 04:01 PM)
36 hours later and no resolution. No response from Dontcrack support in the past 12 hours. Pianoteq indicates this is a problem from the Dontcrack, not from Pianoteq.
I'm increasingly dissatisfied with Customer support from Dontcrack and beginning to wonder if I will receive working software, or barring that, a refund on my purchase.
I'm increasingly dissatisfied with Customer support from Dontcrack and beginning to wonder if I will receive working software, or barring that, a refund on my purchase.
Hello leeskeys,
We were able to get a new serial for you today, that you should have already as an email confirmation.
Sorry about the delay, your problem occurred on a Friday before a long week-end in Europe and it took far longer than usual to resolve, we are usually a lot quicker getting things solved.
Regards,
Nick
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