Hi Gmontano,
Please reach out to our tech deparatment via a support ticket with more details (written as laid out through my bug report template below) and we shall investigate with you.
Contact us through
help.nomadfactory.comBug Report Template——————————————————————————
Summary:
Please give a brief summary of the issue here including importantly the plug-in.
Component Affected / Defect:
GUI
Cosmetic
- Content (Graphical)
- Content (Presets)
- Content (Text)
Functional
Installer
Affects Version(s):
Please note the plug-in version(s) affected here.
Description:
Please write a detailed overview of the bug/issue; including those sub-headed below: -
Steps To Reproduce
Actual Result
Expected Result
Reproducibility
- One Time Occurrence
- Random Occurrence
- Always
- Not Reproducible
Please write any 'Additional Information'.
Regression:
Has the bug been regressed/checked against the shipping version and/or older version(s)?
Yes / No
Please write 'Additional Regression Information' (i.e. Which version? Further details...).
Platform:
Windows / Mac
Plug-In Format:
Standalone
AAX
RTAS
AU
VST 2 / 3
Plug-In Architecture:
32-bit
64-bit
System Specs:
Please look to provide complete details of your system specs here: -
Comp Model and Processor details
Operating system
OS Architecture
- 32-bit
- 64-bit
RAM
DAW version and sub-version (i.e. Pro Tools 12.4.0.294)…
- 32-bit
- 64-bit
Attachments:
Please attach any crash reports or logs, or mini dump files (Windows only) to your support ticket.
Further, for Mac users (specifically), a .spx file would be appreciated. You may save, zip, and attach this in your ticket...
How do I save a .spx file?
Click the ‘Apple’ icon (top left), select About This Mac > More Info > System Report. Then, File > Save.
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Kind regards,