P&m Plug-ins Bug Reports, Please report bugs or any kind of problems using DC V.I.P. Plug-ins Options

[DontCrack]

Dear friends,

If you encounter systematic bugs or any other kind of problems using our DC V.I.P. Series plug-ins, please report them here !

Please visit our Tech Support Pages before you do so.

In order to fix bugs, we need to reproduce them in the exact same environment as yours. We therefore ask that you bring as many technical details as possible concerning your computer, DAW and overall studio environment :

1- Platform (Mac or PC)
2- Exact computer OS version
3- DAW sequencer with exact version
4- Which audio interface are you using (internal sound card or external audio interface)
5- Are you using third party software such as VST rappers ?
6- Anything else that can help our team reproduce the problems you encounter.

Thanks in advance for your time helping us improve our products.

Kind Regards - peter

[Morpheus]

Hi DC,

first thanks for the two new plugins. Sounds good.
Here, as AU plugins, all Factory presets in v. 1.1.0 are lost. (All plugins) Only User Presets are shown in the plugins. But all Factory Presets are stored under HD/Library/ Application Support/Don't Crack. I think that's a bug, or not? (i7 iMac, OSX 10.6.7, Logic 9.1.5)

Cheers
Morpheus

This post has been edited by Morpheus: Sep 30 2011, 01:10 PM

[vic_france]

Hi DC,

first thanks for the two new plugins. Sounds good.
Here, as AU plugins, all Factory presets in v. 1.1.0 are lost. (All plugins) Only User Presets are shown. I think that's a bug, or not? (i7 iMac, OSX 10.6.7, Logic 9.1.5)

Cheers
Morpeus

Hi,
I was just about to post something similar (so I will anyways )..
But I think I have found the cause.. there is an inconsistency (at least on Mac) in the filepaths for the presets between the VST installer and the installers for AU and RTAS...
(using just DC-Brightness as an example) AU and RTAS installers create the following filepath..
/Library/Application Support/Dont Crack/DC-Brightness (then the two subfolders for Factory and User Presets)
But the Vst Installer creates the following..
/Library/Application Support/Dont Crack/Plug-In Settings/DC-Brightness/(etc)

If I remember correctly, the latter was the filepath used exclusively for all plugin formats in v1.0.1.

So now, if running all three installers, we end up with all the individual plugin presets folder twice.. once directly inside Application Support/Dont Crack, and then again inside a further subfolder, "Plug-In Settings".

I have only tried saving VST presets , so far, and they do indeed still get saved inside the "Plug-Ins Settings" subfolder (and I can load them, and Factory presets too.. no problem).. but the current conflict could be the reason why certain presets are not showing in AU and RTAS versions?