Ts2 Crashes On Crossfade Attempt Options

[takemon]

Summary:
TS2 crashes on crossfades.

Product Version and Format:
TS Version 2.2.3 and 96kHz, 24bit *.wav file

Description:
When I try to crossfade two regions, TS2 crashes unexpectedly with the following error:

Faulting application name: TS.exe, version: 2.2.3.0, time stamp: 0x62a1fe53
Faulting module name: TS.exe, version: 2.2.3.0, time stamp: 0x62a1fe53
Exception code: 0xc0000005
Fault offset: 0x0000000000292f9f
Faulting process id: 0x0x1FC4
Faulting application start time: 0x0x1D987C92CB707CA
Faulting application path: C:\Program Files\Ircam Lab TS\TS.exe
Faulting module path: C:\Program Files\Ircam Lab TS\TS.exe
Report Id: e3e82312-cefb-4ca4-b763-766ff95c01bf
Faulting package full name:
Faulting package-relative application ID:

Reproducibility:
- Always

System Information:
OS Name: Microsoft Windows 11 Pro
Version: 10.0.22621 Build 22621
System Type: x64-based PC
Processor: Intel® Core™ i7-9700F CPU @ 3.00GHz, 3000 Mhz, 8 Core(s), 8 Logical Processor(s)
Installed Physical Memory (RAM): 32.0 GB
Graphics Card: Nvidia GeForce GTX 1660 (8.0 Gbps)
Graphic Drivers Version: 531.79

[takemon]

I tried many things today to find the possible cause of the problem. Unfortunately without success.

TS2 freezes continuously when moving the crossfade area. After trying a lot of times, I ended up having another crash caused by TS.exe in ModuleName ntdll.dll (ExceptionCode c0000374).

According to Microsoft Code 0xC0000374 is a STATUS_HEAP_CORRUPTION (a heap has been corrupted.)

To rule out system file corruptions, I ran the Win11 system file checker from an admin command prompt (cmd):

DISM.exe /Online /Cleanup-image /Restorehealth

The operation completed successfully without errors..

I then used the System File Checker tool to check for or repair missing or corrupted system files:

sfc /scannow

Verification 100% complete. Windows Resource Protection did not find any integrity violations.

The Windows version I'm running is up to date and none of the usual checks for corruption has indicated a problem ( system file checker, dism ).

I have no problems or crashes with other audio apps or windows applications in general (but actually I prefer Linux :-).

Thank you for taking the time to investigate the issue!


---------------------------

General event log entry:

Faulting application name: TS.exe, version: 2.2.3.0, time stamp: 0x62a1fe53
Faulting module name: ntdll.dll, version: 10.0.22621.1485, time stamp: 0xb7f0154a
Exception code: 0xc0000374
Fault offset: 0x000000000010be19
Faulting process id: 0x0x438
Faulting application start time: 0x0x1D9886788F25335
Faulting application path: C:\Users\Heinz\TS2\Ircam Lab TS\TS.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 5d9f4f8c-f35d-4801-b3d7-4d7cc4f18ab4
Faulting package full name:
Faulting package-relative application ID:




Detailed event log entry:

- System
- Provider
[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2023-05-17T02:37:34.2813679Z

EventRecordID 8328

Correlation

- Execution

[ ProcessID] 3736
[ ThreadID] 8812

Channel Application

Computer Hotaru02

- Security

[ UserID] S-1-5-21-3249426328-1773312047-3842630914-1001


- EventData

AppName TS.exe
AppVersion 2.2.3.0
AppTimeStamp 62a1fe53
ModuleName ntdll.dll
ModuleVersion 10.0.22621.1485
ModuleTimeStamp b7f0154a
ExceptionCode c0000374
FaultingOffset 000000000010be19
ProcessId 0x438
ProcessCreationTime 0x1d9886788f25335
AppPath C:\Users\Heinz\TS2\Ircam Lab TS\TS.exe
ModulePath C:\WINDOWS\SYSTEM32\ntdll.dll
IntegratorReportId 5d9f4f8c-f35d-4801-b3d7-4d7cc4f18ab4
PackageFullName
PackageRelativeAppId

[pierreguillot]

Thank you for all this information! We are working on it now to reproduce the problem and correct it later, it may take some time. If you can provide the document that generates the crash (without the audio files if you can't provide them) and the audio configurations, that could also help us.

Best regards,
Pierre