Purchased Integral Studio Pkg 12/ 2023, Still unable to use my plugs!! Options

[thematix]

Hi there... when are these plugs going to be updated to be used with Mac M2 & OS Sonoma.

I purchased these Integral Studio Pace in December 2023. Still I'm unable to use the plugs. And now also, at my Profile page, the download link for my plugs no longer works.

I'm feeling a bit ripped off here. It's not cool.

How & when will this be fixed. Or please submit a refund.

[ziggy.pv]

Dear thematix,

Firstly, thank you for reaching out and expressing your concerns with such clarity. We genuinely appreciate your patience and understand the frustration that comes from not being able to fully utilize the Integral Studio Pack plugins you've purchased. We truly apologize for any inconvenience this has caused and for the less than ideal experience you've encountered so far.

To better assist you, could you please provide more details about which specific products you're experiencing issues with? Additionally, it would be helpful to know which DAW (Pro Tools, Logic, Reaper, Live) you're using. Interestingly, my personal setup also includes an M2 with Sonoma OS, so I'm keen to understand the discrepancy and ensure we can address your concerns directly.

Regarding the issue with the download link, we recently experienced a technical glitch, but I'm pleased to inform you that it has now been resolved. Everything should be functioning correctly for you. If you're still encountering any problems, please let us know immediately.

I want to assure you that our team is actively working on updating and porting our products to be fully compatible and up-to-date with the latest platforms, including Mac M2 and OS Sonoma. This process involves significant updates and rigorous testing to ensure everything works seamlessly. Unfortunately, this has led to a longer timeframe than we initially anticipated. However, I'm happy to report that some of the updates will be ready very soon.

In the meantime, I'd like to offer my personal assistance to ensure we address all your concerns promptly. Please feel free to reply directly to this post or contact our customer service line at https://help.nomadfactory.com/tickets/, and I will ensure your issues are prioritized.

Thank you again for bringing this to our attention, and for your patience and understanding as we work through these challenges. We value your support and are committed to making this right for you.

Warm regards,

Ziggy Hand.
Quality assurance.