Invalid Serial Number For Cosmos?, Upgrade to COSMOS 3 Options

[jottinger]

I'm trying to upgrade COSMOS to 3, and installed the new VST3; it asks me to activate. I put in the serial number from my Nomad Factory licenses page, and ... it tells me I need to upgrade the license, which is fine, except it tells me my old license number (from NF's page!) is invalid. What now?

[r2d2]

Hi guys

We've encountered several unexpected issues in the past days, when trying to upgrade an old (legacy) short SerialNumber to the new one (longer).

I think that i've patched most (if not all) issues.

Please, try again to convert your old SN to the new one, and it should be OK.
If not, please contact the support : The more you tell us, the fastest we can solve your problem.

BTW this post is only about people owning an OLD (short) licence.
New customers should not get any problems with their brand new (long) Serial number.

[skylarky]

I bought Echoes 3 today, and I can't get my serial number to work. I've been trying all day, but I just get this error:



I tried installing Echoes via the Magnetics Bundle and Integral Studio Pack III zips, and authorizing didn't work either way. The Authorizer.exe in the Integral Studio Pack didn't work for me either, because that seems to only work with old, shorter serial numbers; mine is too long to fit.

I opened a ticket with support about this earlier today, but I haven't heard back yet. I know it's redundant to post on the forums, too, but I'm stressed out about it, because I spent money on it and I can't get it to work.