What's Going On With Ircamlab? Options

[dave_j]

This software worked just fine until my hard drive crashed. After resinstalling everything, I can now not authorize the software with my key. I can't even log into the website! I keep getting a "invalid checksum" message. I need a reset because when I try to authorize the software I get an "All seats are taken" message. I've had to resinstall it twice: once due to system corruption and a second time due to hard drive failure. Can someone from Ircamlab please respond? I can't even open a support ticket because the site doesn't work. Please advise.

[ziggy.pv]

This software worked just fine until my hard drive crashed. After resinstalling everything, I can now not authorize the software with my key. I can't even log into the website! I keep getting a "invalid checksum" message. I need a reset because when I try to authorize the software I get an "All seats are taken" message. I've had to resinstall it twice: once due to system corruption and a second time due to hard drive failure. Can someone from Ircamlab please respond? I can't even open a support ticket because the site doesn't work. Please advise.

Hello,

Thank you for reporting this issue, and for your patience. Your message helped us identify a problem with our ticketing server.

We have now fixed it, and your seats should have been reset. You should be able to authorize your software with your key again.

If this is not the case, please contact our support again and we will gladly take care of it.

Best regards

[dave_j]

Hello,

Thank you for reporting this issue, and for your patience. Your message helped us identify a problem with our ticketing server.

We have now fixed it, and your seats should have been reset. You should be able to authorize your software with your key again.

If this is not the case, please contact our support again and we will gladly take care of it.

Best regards

Thank you for your help and the prompt response. However, the key still does not work. I keep getting the "All seats are taken" message.
Is there anything you need from me to help fix this issue?

Thank you.

[ziggy.pv]

Thank you for your help and the prompt response. However, the key still does not work. I keep getting the "All seats are taken" message.
Is there anything you need from me to help fix this issue?

Thank you.

Thank you for letting us know, and sorry for the inconvenience. I’d recommend creating a support ticket so that our support team can investigate and help you as quickly as possible.

Regards.

[dave_j]

Thank you for letting us know, and sorry for the inconvenience. I’d recommend creating a support ticket so that our support team can investigate and help you as quickly as possible.

Regards.

Okay. Will do. Thank you.

[dave_j]

Okay. Will do. Thank you.

Do I submit a support ticket through the website or here in the forum?

I mentioned previously that the website will not accept my login either. I've gone through the password reset a couple of times and do not get a reset email.

[ziggy.pv]

Do I submit a support ticket through the website or here in the forum?

I mentioned previously that the website will not accept my login either. I've gone through the password reset a couple of times and do not get a reset email.

Sorry to hear that. Did you check your spam folder ?

[dave_j]

Sorry to hear that. Did you check your spam folder ?

Yes. Nothing there. I've tried both my user name and email address but receive no reset email.

[ziggy.pv]

Yes. Nothing there. I've tried both my user name and email address but receive no reset email.

It seems your problem has been resolved. Can you confirm this for me?

Best regards.