The Nomad Factory Group Buy, All inquiries related to this huge Group Buy Options

[DontCrack]

If you have any questions, wonders or anything else related to the actual Nomad Factory Group Buy, please post them here.

[DontCrack]

Hi All,

I just want to thank everyone for posting such great testimonials. In the past few days, we processed over 300 orders and everything went perfectly well.

There is only one exception and that is silverlode's order that hasn't been delivered correctly. We refunded his credit card and am waiting for him to confirm that the money is now back on his account... He will then be ablle to reorder his bundle with no problems I hope... I apologies for all the inconveniences silvernode went through...

Some of you complained about not receiving their order confirmation seconds after purchase. The only thing that can block the automatic electronic delivery, is a credit card security issues. That is obviously meant to protect our customers against online fraud. when that happens, we try to call the customers phone number ASAP making sure no abuse as been attempted on their credit card. Once we have confirmation that everything is Ok, we manually process their order.

The other issue that is quite painful is the problem that noeqplease encountered where his bank blocked his credit card from ordering from our european based bank without letting him know. Moreover they strongly suggested it was our system that was defective. After a few days struggling to find out where the #$ù%°+ problem comes from, they called back to let our customer know it was a security issue on their side Thanks Wells Fargo for your great security policy...

If any of you encounter such credit card transaction failure, please contact your bank and make sure they fully understand the problem before you request credit card support on our side. Our system works at 99.99%...

Thank you so much noeqplease for your patience and your kind post :

noeqplease Posted Dec 19 2006, 06:35 PM
Hi Eric and Peter,

After all it WAS my bank not allowing the transaction through.they have a neat security feature that does not allow the first transation from a NEW country.They ended up caling me,and I was then able to authorise the purchase.

My bank apologised to me for not having let me know that the transactions had gone trough and been rejected.They need ot work on their communications I guess.

Thanks Eric and Peter,you did very well in talking to me to solve this issue!!!

I again want to thank all of you for your very active participation. this Group-Buy venture ends up to be a very successful story and you can bet we will have other great audio software promotions going in 2007... Check us out as we are actively working to have new hot partners joining in with very hot deals! Meanwhile, don't forget that we offer up to 20% quantitative discounts, all year round, on all products except special Group-Buy Bundles

As we are right in the middle of the the holiday seasons, we received inquiries from customers that asked if they can have their purchase done a little later this month... So we thought it would be cool to offer a little more time for them to buy their "promoted" bundle. We have therefore pushed the Voucher Coupon end date to December 31, 2006. with Nomad Factory's approbation.

Hope this helps

Kindest regards - Eric

[silverlode]

Eric,

Everything is fine now. I have purchased the group buy Vintage Bundle and received my codes.

yours truly,
Silverlode.