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ziggy.pv
Posted on: Mar 11 2024, 02:29 PM


Newbie
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Group: Team
Posts: 5
Joined: 7-April 23
From: Orléans - FR
Member No.: 50,043


Hi.

We are pleased to inform you that we have nearly completed the porting process for Magnetics bundle . It will be available within the coming weeks.

We appreciate your patience and understanding throughout this process.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,

Ziggy Hand
Quality Assurance.
  Forum: Nomad Factory · Post Preview: #150632 · Replies: 7 · Views: 15,443

ziggy.pv
Posted on: Mar 11 2024, 02:22 PM


Newbie
*

Group: Team
Posts: 5
Joined: 7-April 23
From: Orléans - FR
Member No.: 50,043


Dear nicklas_boesen,

Thank you for reaching out to us regarding the noise and glitches you are experiencing with Nomad Cosmos while running Logic Pro on your MacBook Pro M2 MAX.

To better assist you, could you please provide us with some additional information about your current configuration? Specifically, we would appreciate it if you could let us know:

The version of your operating system (macOS).
The version of Logic Pro you are using.
The used sample rate

We want to ensure that we provide you with the most accurate guidance and resolution for the issue you're facing.

On a related note, we are pleased to inform you that Nomad Cosmos has been ported to a newer version, and will be available in recent weeks. Once we have more information about your configuration, we can help you determine the best course of action.

Thank you for your cooperation, and we look forward to helping you resolve this matter.

Best regards,

Ziggy Hand.
Quality assurance.
  Forum: Nomad Factory · Post Preview: #150631 · Replies: 1 · Views: 1,840

ziggy.pv
Posted on: Mar 11 2024, 02:16 PM


Newbie
*

Group: Team
Posts: 5
Joined: 7-April 23
From: Orléans - FR
Member No.: 50,043


Dear brozobob,

I hope this message finds you well. We are aware of the issue you are experiencing with Sonoma & Logic.

Until the products are fully ported, you can utilize the following workaround:

Open the Plugin Manager in Logic.
Locate the "Use" button and ensure it is checked.
Your products should now be available in the plugin list.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,

Ziggy Hand.
Quality Assurance.
  Forum: Nomad Factory · Post Preview: #150630 · Replies: 3 · Views: 2,281

ziggy.pv
Posted on: Feb 24 2024, 01:24 PM


Newbie
*

Group: Team
Posts: 5
Joined: 7-April 23
From: Orléans - FR
Member No.: 50,043


Hi,

Here is the download link for your products: https://download.plugivery.com/pvdl/?do=bro...dows&bid=39.
Please note that you need to use the "Rosetta" mode (Logic Pro -> right-click -> get info, then select "Open using Rosetta").
If some plugins are not validated, you need to open the Plugin Manager and select "Use" just beside the plugin name.

At this stage, you should be able to use your products. They have been tested on M2 on Sonoma.

Actually, the Retro EQs Bundle has been ported, and some others should be available next weeks.

Please let me know if you need further help.

Best regards.

Ziggy Hand.
Quality assurance.
  Forum: Nomad Factory · Post Preview: #150614 · Replies: 3 · Views: 1,865

ziggy.pv
Posted on: Feb 22 2024, 02:03 PM


Newbie
*

Group: Team
Posts: 5
Joined: 7-April 23
From: Orléans - FR
Member No.: 50,043


Dear thematix,

Firstly, thank you for reaching out and expressing your concerns with such clarity. We genuinely appreciate your patience and understand the frustration that comes from not being able to fully utilize the Integral Studio Pack plugins you've purchased. We truly apologize for any inconvenience this has caused and for the less than ideal experience you've encountered so far.

To better assist you, could you please provide more details about which specific products you're experiencing issues with? Additionally, it would be helpful to know which DAW (Pro Tools, Logic, Reaper, Live) you're using. Interestingly, my personal setup also includes an M2 with Sonoma OS, so I'm keen to understand the discrepancy and ensure we can address your concerns directly.

Regarding the issue with the download link, we recently experienced a technical glitch, but I'm pleased to inform you that it has now been resolved. Everything should be functioning correctly for you. If you're still encountering any problems, please let us know immediately.

I want to assure you that our team is actively working on updating and porting our products to be fully compatible and up-to-date with the latest platforms, including Mac M2 and OS Sonoma. This process involves significant updates and rigorous testing to ensure everything works seamlessly. Unfortunately, this has led to a longer timeframe than we initially anticipated. However, I'm happy to report that some of the updates will be ready very soon.

In the meantime, I'd like to offer my personal assistance to ensure we address all your concerns promptly. Please feel free to reply directly to this post or contact our customer service line at https://help.nomadfactory.com/tickets/, and I will ensure your issues are prioritized.

Thank you again for bringing this to our attention, and for your patience and understanding as we work through these challenges. We value your support and are committed to making this right for you.

Warm regards,

Ziggy Hand.
Quality assurance.
  Forum: Nomad Factory · Post Preview: #150612 · Replies: 3 · Views: 1,865


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