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Ashley Smith
Posted on: Sep 7 2021, 02:53 PM


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Hi,

For any and all technical support, please be sure to contact the support team here - https://help.dontcrack.com

We would suggest you delete those cookies and your browser cache, and/or try another browser such as Chrome, or Firefox. There may be an issue or an extension you have installed preventing cookies being written from the server to your specific browser.

Thanks!
  Forum: Store · Post Preview: #150089 · Replies: 2 · Views: 866

Ashley Smith
Posted on: Sep 3 2021, 02:33 PM


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You may run the plug-ins under Catalina and Big Sur both under same conditions for their current plug-in version state. If you need any help with license generation for the Activator being 32-bit only, please reach out to help.nomadfactory.com for support. We have no further updates at the moment regarding the plug-in updates other than, our developers whom work also for other manufactures (namely; Plug and Mix a sister/subsidiary company of Plugivery Distribution) are on same task with porting via the new framework - a timely process indeed for a small company with limited man/woman-power.

Thanks!
  Forum: Nomad Factory · Post Preview: #150087 · Replies: 8 · Views: 15,942

Ashley Smith
Posted on: Sep 3 2021, 02:28 PM


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QUOTE (ideaph @ Aug 14 2021, 09:34 PM) *
Any update on this? I just got a new M1 iMac, and surprise! My Nomad plugins no longer work.

No further updates at this time, sorry!
We do not support M1 chips natively, only Intel. You try running your DAW(s) under Rosetta 2 for unqualified support - https://support.apple.com/en-gb/HT211861

Ensure you also have the latest version(s) of plug-ins installed. If you are running a DAW and using the AU plug-in format you will need to restart the computer after install to validate, then rescan plug-ins in the DAW.
Thanks!
  Forum: Nomad Factory · Post Preview: #150086 · Replies: 3 · Views: 6,560

Ashley Smith
Posted on: Aug 4 2021, 04:43 PM


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Hi and thank you for your support ticket, this was resolved by the following...

QUOTE
Please delete the preference files of the TS application (TS.settings and TS.audio.settings) that are located in “C:\Users\“username”\AppData\Roaming\IrcamLab\” on Windows. Then, try to restart the application.


Best regards,
  Forum: ircamLAB · Post Preview: #150068 · Replies: 1 · Views: 638

Ashley Smith
Posted on: Jul 19 2021, 10:44 AM


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Hi Ray,

As detailed in support ticket reply and for all..

The new team have rebuilt The Snail from scratch and it is currently going through the last stages of QA with some builds. Whilst some have reported the issue with standalone as yourself, this is not a wide-spread issue, however of course the developers have been investigating to resolve. The pandemic has surely slowed activities also for many a company and access to facilities/resources. Stick in there, the new release should come soon.

Regards,
  Forum: ircamLAB · Post Preview: #150059 · Replies: 3 · Views: 8,538

Ashley Smith
Posted on: Jul 19 2021, 10:42 AM


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Hi, thank you for your post. The forums are not a very active place and manufacturers thus ourselves have a support knowledge base and contact form to reach the team for quicker response here - https://help.nomadfactory.com.

The current plug-ins are varied extending 24-bit and upto 96k, with Rock Amp Legends fixed 48k. Collectively we shall be addressing and optimizing algorithms further with porting to a new framework (an ongoing process) and raising values perhaps also to include oversampling should that be a formative request from the community.

Thanks!
  Forum: Nomad Factory · Post Preview: #150058 · Replies: 2 · Views: 7,025

Ashley Smith
Posted on: Jul 19 2021, 10:36 AM


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Hi ja64,

Please contact http://help.plugins.bbesound.com/ for technical support to include all informations for developers and staff review with you (your activation code, systems authorized, purchase order). 3 seats/activations are provided for use with purchased license, one may deactivate a machine with version 4.2 of Sonic Sweet from the menu > preferences > licenses page.

Thank you!
  Forum: BBE Sound · Post Preview: #150057 · Replies: 1 · Views: 1,057

Ashley Smith
Posted on: Jul 19 2021, 10:34 AM


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Hi Laurent,

Please contact http://help.plugins.bbesound.com/ for technical support to include all informations for developers and staff review with you.

Thank you!
  Forum: BBE Sound · Post Preview: #150056 · Replies: 2 · Views: 5,141

Ashley Smith
Posted on: Jul 15 2021, 03:41 PM


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Please contact https://help.plugandmix.com for any/all technical support so staffs may gather your system information and order for reference, etc.

Thanks!
  Forum: Plug & Mix · Post Preview: #150053 · Replies: 1 · Views: 6,159

Ashley Smith
Posted on: Jun 29 2021, 02:04 PM


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Hi,

"Select products" are running on promotion from Melda, weekly (not all). You will find them communicated through our newsletter(s). Thanks!

Sign up here - http://list.dontcrack.com/?p=subscribe

Our latest newsletter sent today can be read here - https://mailchi.mp/dontcrack.com/newsletter-june-29th-2021

Best regards,
  Forum: Store · Post Preview: #150049 · Replies: 2 · Views: 6,854

Ashley Smith
Posted on: Jun 8 2021, 03:03 PM


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Thanks, the team are here to help, monkeys and hamsters are keeping those 1's and 0's ticking...
  Forum: Nomad Factory · Post Preview: #150046 · Replies: 8 · Views: 15,942

Ashley Smith
Posted on: Jun 4 2021, 08:58 AM


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Please kindly contact P&M Support with further details of your system and issue for assistance via the helpdesk - https://help.plugandmix.com
  Forum: Plug & Mix · Post Preview: #150043 · Replies: 2 · Views: 4,990

Ashley Smith
Posted on: Jun 2 2021, 11:08 AM


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Thank you for noting. Information has been updated by our media team at the product page, you will of course receive the latest as downloadable on account with Sonnox after redeeming. smile.gif
  Forum: Store · Post Preview: #150041 · Replies: 1 · Views: 3,490

Ashley Smith
Posted on: May 20 2021, 11:07 AM


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Thanks for contacting us! Our staff member Barry has reached out to you via email to assist.
  Forum: Store · Post Preview: #150028 · Replies: 1 · Views: 3,005

Ashley Smith
Posted on: May 18 2021, 08:57 AM


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Please contact the support helpdesk for any/all technical assistance here - https://help.ircamlab.com

Thanks,
  Forum: ircamLAB · Post Preview: #150024 · Replies: 1 · Views: 1,336

Ashley Smith
Posted on: May 17 2021, 12:39 PM


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Developments are ongoing, sorry this is taking some time as there are 100's of products requiring porting with code to redo and test, add support for updated OS's and new architectures (ARM - M1 Chip) and compile new graphics for retina support etc. It's a big job for a small team so we appreciate your patience, we are working on it. We will soon have a 64-bit authorizer available to support those having issues with not being able to authorize on Catalina and above as the current provided is 32-bit only and will not run - we are working on recompiling our installers and testing.
  Forum: Nomad Factory · Post Preview: #150020 · Replies: 8 · Views: 15,942

Ashley Smith
Posted on: May 17 2021, 11:55 AM


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Thank you for your requests, we have passed these onto the development team and shall hopefully look to expand the product considerably in the future to include such.
  Forum: BBE Sound · Post Preview: #150019 · Replies: 1 · Views: 6,232

Ashley Smith
Posted on: May 9 2021, 12:55 PM


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Replied to support tickets. Thanks!
  Forum: Plug & Mix · Post Preview: #150014 · Replies: 1 · Views: 5,234

Ashley Smith
Posted on: Apr 6 2021, 11:10 AM


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Please contact the https://plugandmix.com helpdesk for all technical support queries.
We do not currently officially support macOS Big Sur (though plug-ins do work) nor M1 (though they should work under Rosetta 2). Native ARM support will come with future update and as DAWs offer support/compatibility, Big Sur notarization shall also come with next update.

Best regards,
  Forum: Plug & Mix · Post Preview: #149976 · Replies: 1 · Views: 7,703

Ashley Smith
Posted on: Mar 29 2021, 03:50 PM


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Please see below...

At this time Nomad Factory does not offically support Catalina, nor Big Sur (or M1 chips on new Mac computers), and advise users to not upgrade should they use plug-ins in sessions but stick with Mojave as the latest compatible and support OS for our plug-ins if possible. Demo versions are available prior to purchase and the website/download page shows support for up-to macOS 10.14.x. The plug-ins however do work!

Newer plug-ins that have an "activation code" can be authorized without issue from the plug-in GUI. For installation, simply ok the installer to run from System Preferences > Security & Privacy and proceed to auth in the plug-in having inserted on an audio track in the DAW.

Nomad Factory are working towards porting all older serial-based plug-ins to a new framework, refactoring code and reskinning GUI, optimizing and supporting macOS Catalina and Big Sur through Apple's notarization requirements. Given the extensive catalogue however, this will take some time with a small development team. A 64-bit activator is in the works as we type!

A workaround method to authorize older serial products, as the Software Activator which is a 32-bit application, is available. The plug-ins do work, it's just the activation app that does not run as it's 32-bit. So...

Please try authorizing on another system with older OS using the same internet connection to get the license file and then transferring to your machine by placing in /Library/Application Support/Nomad Factory/Licenses. This works and you may try a virtual machine to do so instead if tied to an OS by the computer you have...

Here's a video example on how to create a virtual machine in which you may then run the outdated Activator to generate your license (noting you need a Windows or Mac installer image to create the virtual machine OS) - https://www.youtube.com/watch?v=bQVAT5SntKk

Once done you will need to reboot your computer, launch DAW and rescan plug-ins (where available option).

If you still have issue, please contact the team through the helpdesk - https://help.nomadfactory.com - with details and your MAC Address and they'll generate license for you. You can find that in System Preferences > Network > Advanced > Hardware.

Note: You may view all your license, serial and activation codes at any time via the manufacturer/company help sites below. Simply, login (or re-register to sync account and orders) with your purchase e-mail address, and select the "Licenses" tab.

help.nomadfactory.com
help.dontcrack.com
help.plugandmix.com
help.ircamlab.com
help.plugins.bbesound.com
help.zendaw.com
  Forum: BBE Sound · Post Preview: #149974 · Replies: 1 · Views: 4,507

Ashley Smith
Posted on: Mar 29 2021, 03:48 PM


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Hi,

ircamLab have new developers and are working on an cs fix, hopefully soon for announcement and release, and are forward looking on updates globally for The Snail with new features. Please keep updated at the website.

Regards,
  Forum: ircamLAB · Post Preview: #149973 · Replies: 3 · Views: 8,538

Ashley Smith
Posted on: Mar 23 2021, 12:13 PM


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Please contact DontCrack via the helpdesk here with your email information to assist - https://help.dontcrack.com
  Forum: Store · Post Preview: #149970 · Replies: 1 · Views: 5,760

Ashley Smith
Posted on: Mar 16 2021, 01:20 PM


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There are ample plug-ins; compressors, eq, reverb, modulation, saturation, all such effects available - newly designed and modelled on vintage hardwares. We do not do virtual instruments (as yet). Simply download and demo with links at product page(s). smile.gif
  Forum: Nomad Factory · Post Preview: #149968 · Replies: 3 · Views: 10,258

Ashley Smith
Posted on: Mar 15 2021, 03:37 PM


Advanced Member
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Please see all products available at the store - https://go.nomadfactory.com/
  Forum: Nomad Factory · Post Preview: #149966 · Replies: 3 · Views: 10,258

Ashley Smith
Posted on: Feb 22 2021, 05:05 PM


Advanced Member
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Group: Members
Posts: 239
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


At this time Nomad Factory does not support Catalina, nor Big Sur (or M1 chips on new Mac computers), and advise users to not upgrade should they use plug-ins in sessions but stick with Mojave as the latest compatible and support OS for our plug-ins if possible. Demo versions are available prior to purchase and the website/download page shows support for up-to macOS 10.14.x.

Newer plug-ins that have an "activation code" can be authorized without issue from the plug-in GUI. For installation, simply ok the installer to run from System Preferences > Security & Privacy and proceed to auth in the plug-in having inserted on an audio track in the DAW.

We're working towards porting all older serial-based plug-ins to a new framework, refactoring code and reskinning GUI, optimizing and supporting macOS Catalina and Big Sur through Apple's notarization requirements. Given the extensive catalogue however, this will take some time with a small development team.

A workaround method to authorize older serial products, as the Software Activator which is a 32-bit application, is available. The plug-ins do work "in Catalina and lower", it's just the activation app that does not run as it's 32-bit. So...

Please try authorizing on another system with older OS using the same internet connection to get the license file and then transferring to your machine by placing in /Library/Application Support/Nomad Factory/Licenses. This works and you may try a virtual machine to do so instead if tied to an OS by the computer you have...

Here's a video example on how to create a virtual machine in which you may then run the outdated Activator to generate your license (noting you need a Windows or Mac installer image to create the virtual machine OS) - https://www.youtube.com/watch?v=bQVAT5SntKk

Once done you will need to reboot your computer, launch DAW and rescan plug-ins (where available option).

If you still have issue, please CONTACT SUPPORT, let us know with your MAC Address and we'll generate license for you. You can find that in System Preferences > Network > Advanced > Hardware.

Note: You may view all your license, serial and activation codes at any time via the manufacturer/company help sites below. Simply, login (or re-register to sync account and orders) with your purchase e-mail address, and select the "Licenses" tab.

help.nomadfactory.com
help.dontcrack.com
help.plugandmix.com
help.ircamlab.com
help.plugins.bbesound.com
help.zendaw.com
  Forum: Nomad Factory · Post Preview: #149963 · Replies: 3 · Views: 6,560

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