Still haven't received my serial/link/whatever, Sonnox GB Options

[Eddier]

Unfortunatly it seems that im the goat here got my coupon in the mail at lunchtime purchased immediatly after 7hrs later and still waiting... it just pisses me off that they dont have a problem taking my my money as soon as i click the buy button but that i have to wait for them.............

[UltimateAero]

Still haven't received my serial/link/whatever. Just red text informing me that "your order is actually being processed." It's been like this all day, and my patience is wearing thin.

What's it stuck on? My account has already been charged! I'm kind of disappointed: had my whole evening planned, couldn't wait to get home and get my plugins working.

What's going on? r2d2? Help?

[marcpl]

Still haven't received my serial/link/whatever. Just red text informing me that "your order is actually being processed." It's been like this all day, and my patience is wearing thin.

What's it stuck on? My account has already been charged! I'm kind of disappointed: had my whole evening planned, couldn't wait to get home and get my plugins working.

What's going on? r2d2? Help?

i'm in the same boat but it's only been a couple of hours for me. no big deal though because i already have the plugins installed and working. you can get the demos, which are full featured, from http://www.sonnoxplugins.com/ws/pub/plugin...pport/demos.htm and they'll send you an ilok for the demo. you can start using the plugin now and then just replace the demo license with your purchased license when you get it.

good luck,
marco

[Gordazo]

Similar situation. Here's the message I received:

1- Sonnox Elite Bundle (Native) by Sonnox Oxford Plugins
There has been a problem while processing this product and we truly apologize for the inconvenience.
We have been informed about that and be sure that we will contact you in less than 48h.

Waiting patiently,

Gordazo

[kptainfilou]

Similar situation. Here's the message I received:

1- Sonnox Elite Bundle (Native) by Sonnox Oxford Plugins
There has been a problem while processing this product and we truly apologize for the inconvenience.
We have been informed about that and be sure that we will contact you in less than 48h.

Waiting patiently,

Gordazo

+1

[r2d2]

We just have successfully processed the latest orders pending delivery.
Now, most of you should have received their license code.
(Please confirm)

We still have issues with 2 - 3 customers licenses because of Sonnox Servers problems. We are confident that they will fix this when they wake up (they are in the UK)

We also have some customers being "investigated" by paypal. This means that we have to wait that Paypal finish their procedure and do accept or refuse the payment. There is nothing we can do at this time.


Time to sleep now...
Peter should relay me in a few hours.

[mattski]

Haven't received mine yet.. Guess I am one of the unlucky people who have copped the server problems over at Sonnox, considering I have got the receipt from PayPal!!!!!

[kptainfilou]

Haven't received mine yet.. Guess I am one of the unlucky people who have copped the server problems over at Sonnox, considering I have got the receipt from PayPal!!!!!

Yeah, me too !

[marcpl]

Haven't received mine yet.. Guess I am one of the unlucky people who have copped the server problems over at Sonnox, considering I have got the receipt from PayPal!!!!!

+2

[c.hilding]

I'm sick of seeing all these people panicking like sheep, even going as far as to be paranoid that the Group Buy was a scam. Seriously, RELAX!

Thanks to the Don'tCrack team for putting together an absolutely AMAZING deal, I'm very happy with now owning some of the industry's best mastering and processing plugins at a very good price. I was going to buy them anyway, and seeing the Group Buy (completely by chance) gave me lots of Christmas Joy. The ordering process went completely smoothly the entire way. Why? Because I read the instructions and used my brain.

Yes, it does take quite a bit of brains to understand the entire process, but that doesn't mean that you should shout and scream at the team that brought you this amazing discount AND provided detailed instructions that you didn't read properly. I see many questions here that were answered on the group buy page, ilok page, faq, the coupon email and so on.

However, I'll do my best to help everyone by detailing how the entire process works.

• Step 1: Register with DontCrack Forum to be able to join the group buy. You have already done this or you wouldn't be here.
• Step 2: Press the "Join Group Buy" button on the Group Buy page. You have already done this or you wouldn't be here.
• Step 3: Register with the DontCrack STORE, which uses a SEPARATE login unrelated to the forums.
• Step 4: Wait for the Coupon Code in the email. Every email has been sent out, but you may have delays on YOUR side due to email server problems with your email provider, blacklisting, anti-spam measures, etc. Check JunkMail folders or similar and verify that you haven't blocked emails from DontCrack. If you've received OTHER emails from DontCrack already, then you know that they're not blacklisted and that any delay is due to your email server not having processed the email yet. Keep a cool head and wait.
• Step 5a: Go to the DontCrack Store and add the desired Sonnox Bundle to the cart. Go through the entire Checkout process. When it gets to the stage that provides a "Redeem Coupon:" field, enter the coupon code there and press "Redeem". Make sure that the price has updated before proceeding, then finish the checkout, which is done via Paypal.
• Step 5b: At this stage, some people may run into payment delays due to Paypal processing. The thing is that Paypal does their best to ensure that people don't steal other people's money. Nobody knows exactly how their process works, but sometimes this leads to payments being stalled while they investigate. As the DontCrack team member verified, this HAS happened to some people. This is ENTIRELY Paypal's fault and will be resolved when PAYPAL is finished.
• Step 6: Once the payment has been accepted, which happens instantly for MOST people, you will receive an email from DontCrack with the Sonnox serial number for the product you chose. This is where DontCrack's end of the deal is DONE, they have NO more control beyond this stage!
• Step 7: Only if you don't have an iLok account yet: Go to www.ilok.com and create a free account, where you get to choose an iLok account name, password and provide various details about yourself. Please be sure to select an account name you like, as it can never be changed. Note: You don't need an iLok key YET; you can make the account ahead of time.
• Step 8: Now that you have an iLok account, proceed to Sonnox's registration page. It's at http://www.sonnoxplugins.com/register/. Accept the license agreement (which mainly states that you are not allowed to sell/transfer the plugins without Sonnox's permission. Please respect this or your license may be terminated!). You are then asked to enter the serial number that you received in the DontCrack email. Do this, and press "Proceed." Next, provide a little bit of info about yourself, as well as your iLok.com account name (this MUST be correct!). Continue, and then be VERY PATIENT as it will look like a blank page that keeps flashing. This is NORMAL, this happens while it uploads each license to your iLok account one license at a time. DO NOT CLOSE THE PAGE OR TOUCH ANYTHING until the process is done (it takes 1-2 minutes) or you will break the license upload process. It is done when you see a webpage listing all the plugins you now own, along with download links for manuals and the plugins themselves. Sonnox will also send you a confirmation email containing a link that lets you return to this download page to get new versions anytime. DON'T bookmark the page you're at (it contains dynamically generated variables that will become static if you bookmark it). Use the link in the email every time you want to download the plugins. Note: The download page provides downloads for both PC and Mac versions. Your license allows you to use either kind!
• Step 9: Log into your iLok.com account and you will see all the licenses there (under the "Download Licenses" tab to the left), provided that you gave Sonnox the correct iLok account name. The licenses are stored as one license per plugin, so verify that you have a license for every plugin for the Bundle you purchased.
• Step 10: If your key is already linked to your iLok account, simply download the licenses to the key. If you don't own a key/haven't linked it yet, then get a key and link it to the account by following the instructions on iLok's site, then download the licenses to your key.
• Step 11: Make sure that your computer has the iLok plugged in and iLok drivers installed, then simply install the plugins that you downloaded from Sonnox's site (remember, use the link in Sonnox's email whenever you want to download the plugins).

That's it. Sure, it's a complicated process, but it was well laid out in the various emails and websites.

Troubleshooting:

• If there are problems with Step 1-6, contact DontCrack.
• If there are problems with Step 8-9, contact Sonnox.
• If there are problems with Step 7 or 10-11, contact iLok.

Good luck everyone!

- Chris

[UltimateAero]

Would someone @ Don't Crack please get back to me to let me know what's going on? My order is still pending. Again, I tried skipping PayPal login in hopes of expediting the process thinking that was the 'pay directly by credit card' method mentioned, but that obviously didn't help the situation at all.

Some feedback would be really nice. Would really like to be using my plugins...

Thanks!

[r2d2]

However, I'll do my best to help everyone by detailing how the entire process works.
[list]
[*]Step 1: Register with DontCrack Forum to be able to join the group buy. You have already done this or you wouldn't be here.

Chris thank you for your post : You precisely detailed the whole process. Let hope that this will help some others customers if they read it.

I may add that for Sonnox, there is an (automatic) step 6B:
Once paypal confirmed the payment, our server securely call the sonnox server ordering the right licence code for the product. Then it sends the licence code to the customer.


For people asking about their order status please tell us your order ID...

[c.hilding]

Chris thank you for your post : You precisely detailed the whole process. Let hope that this will help some others customers if they read it.

My pleasure. It was my thanks for having received such a great deal through you, and seeing all the undue criticism from people who really need to learn to relax and read the instructions. I know that reading is getting more and more difficult for people. They'll be shocked when they see books, they're like... dozens of pages.

Thanks again to the team at DontCrack!


I wish you all happy holidays!

- Chris

[DontCrack]

Dear Friends.

In the past hours we have successfully processed over 200 sales but yes, we also have encountered a few issues processing orders from Sonnox overloaded servers ;-) Most of them have now been processed and delivered but still a few ones on the way. Please be patient ! You normally should be able to use your Sonnox products in full demo mode until you receive your activation code...

Other customers have orders pending at PayPal and that for several reasons. non verified accounts, credit card issues, etc...

Some pending orders can take up to 24/48 hours and sometimes even more but please understand that we have no control over PayPal payments. The worst is that we know that customers DO see their money out of their account while still pending on our side. Yes it is a shame that PayPal doesn't inform customers about that and that brings real difficult customer support on our side and there's really not much we can do to speed-up pending payments :-/

I apologies for the inconveniences some of you went through but please be sure that we are doing our very best to solve all issues as quickly as possible. Believe me, we didn't sleep much these past 48 hours

Thanks again for your patience and your understanding...

Kind Regards - Peter

[r2d2]

Also, the following orders are pending a Paypal confirmation :

• 4537
• 4626
• 4670
• 4715
• 4773
• 4837
• 4863
• 4869
• 4904
• 4945

This may takes up to 48h for Paypal to validate these payments (even longer for echecks)
Unfortunately there is nothing we can do to accelerate them.

Now, we also have these orders pending:

• 5050
• 5097