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Ashley Smith
Posted on: Jul 17 2020, 10:13 AM


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Not a bug, TS needs to create a document and its respective files. You cannot "open with".
  Forum: TS - Bug Reports · Post Preview: #149806 · Replies: 1 · Views: 133

Ashley Smith
Posted on: Jul 16 2020, 09:12 AM


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Thanks for the info Niko, yes a defined "region" or clip is required for edit commands. Have you tried using Ripple mode so whe you create a region then delete, the right-most clip will snap back to the left boundary?

A bars and beats grid/timeline has been requested (prior to release). It will surely be seen in an update at some point.

All the best,
  Forum: TS - Feature Requests · Post Preview: #149802 · Replies: 4 · Views: 261

Ashley Smith
Posted on: Jul 16 2020, 09:06 AM


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No worries, thanks for confirming! smile.gif
  Forum: TS - Bug Reports · Post Preview: #149801 · Replies: 3 · Views: 183

Ashley Smith
Posted on: Jul 15 2020, 10:07 AM


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From: Notinghamshire - UK
Member No.: 19,223


Thanks, yes, we will add this to the list!
  Forum: TS - Feature Requests · Post Preview: #149793 · Replies: 1 · Views: 176

Ashley Smith
Posted on: Jul 15 2020, 10:07 AM


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From: Notinghamshire - UK
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Please see the edit menu for common region functions such as cut, copy, paste, insert, delete, split region.

You may trim/resize regions by grabbing the left or right portion. How do you envision "crop" to work as split and delete selected region would be the same process?

Please detail your thoughts on save selection and save selection as and how you would utilize such feature?

Insert silence, yes this is a good one and we'll push developers to add to teh list.

Thanks!
  Forum: TS - Feature Requests · Post Preview: #149792 · Replies: 4 · Views: 261

Ashley Smith
Posted on: Jul 15 2020, 10:00 AM


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Thanks, noted! Please see the manual for 3 other ways to zoom (click timeline and drag, keyboard shortcuts, and scrollbar).
  Forum: TS - Feature Requests · Post Preview: #149791 · Replies: 2 · Views: 199

Ashley Smith
Posted on: Jul 15 2020, 09:59 AM


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Hi lazoo,

Do you mean Ctrl + =, and Ctrl + - for increase and decrease zoom level (as detaled in the manual)? Are you able to click the timeline and drag up and down and/or use the scrollbar handles to zoom also?

Regards,
  Forum: TS - Bug Reports · Post Preview: #149790 · Replies: 3 · Views: 183

Ashley Smith
Posted on: Jul 6 2020, 10:13 AM


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QUOTE (supervallo @ Jul 4 2020, 09:26 AM) *
Got myself a new Mac the other day - preinstalled with Catalina. Went to transfer the plugins and failure.... after a day trying to work it out, I eventually found this forum..... and the workarounds suggested don't work for me, which is so frustrating!

Any timescale for when this will get resolved? I'm missing the Blue Tubes so badly - used them on everything since 2006 sad.gif


Please kindly contact help.nomadfactory.com for support through our help-desk with more information, our forums are rarely replied.
Thank you!
  Forum: Nomad Factory · Post Preview: #149753 · Replies: 8 · Views: 2,607

Ashley Smith
Posted on: Jul 6 2020, 10:11 AM


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From: Notinghamshire - UK
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Hi Meuh Mann,

Thanks for contacting us and your messages through forum and support (replied).

A new build shall be released in the next days to fix this erroneous Authorization pop-up message. Please note that the app remains authorized and you can simply close the message and continue working as normal, the app does not get deauthorized.

Best regards,
  Forum: TS - Bug Reports · Post Preview: #149752 · Replies: 1 · Views: 381

Ashley Smith
Posted on: Jul 2 2020, 05:34 PM


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Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Hi ircamLAB customers,

1) Create a New Topic for your each of your feature requests in the main product related forum, or add you comments to an existing one.

2) Do not post multiple requests in a single topic. Keep each separate !

3) Please be detailed. Be as detailed as possible so we understand your request. You can bullet point, and add any annotated images if you wish...

Thank you !
  Forum: TS - Feature Requests · Post Preview: #149745 · Replies: 0 · Views: 134

Ashley Smith
Posted on: Jul 2 2020, 05:33 PM


Staff
***

Group: Team
Posts: 195
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Hi ircamLAB customers,

1) Create a New Topic for your each of your feature requests in the main product related forum, or add you comments to an existing one.

2) Do not post multiple requests in a single topic. Keep each separate !

3) Please be detailed. Be as detailed as possible so we understand your request. You can bullet point, and add any annotated images if you wish... wink.gif

Thank you !
  Forum: The Snail - Feature Requests · Post Preview: #149744 · Replies: 0 · Views: 143

Ashley Smith
Posted on: Jul 2 2020, 05:10 PM


Staff
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Group: Team
Posts: 195
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Hi ircamLAB customers,

1) Create a "New Topic" for your each Bug Report in the main product related forum HERE, or add your comments to an existing topic.

2) Do not post multiple bugs in a single topic. Keep each report separate !

3) Please utilize the short report template below in your post(s) as a guide for the key/mandatory information we require to replicate an issue in-house and to technically assist you.

覧覧覧覧覧覧覧覧覧覧覧覧覧

Bug Report Template

覧覧覧覧覧覧覧覧覧覧覧覧覧

Summary:
Give a brief summary of the issue here including importantly the product owned.

Product Version and Format:
Write the product version(s) and formats (Standalone, AAX, AU, Etc.) affected by your issue.

Description:
Write a detailed overview of the bug/issue, using these sub-headings: -

- Steps To Reproduce
- Actual Result
- Expected Result

Reproducibility:
Is the bug reproducible, and has it been checked against any previous version of the product?

- One Time Occurrence
- Random Occurrence
- Always
- Not Reproducible

Your System Information:
Please provide complete details of your system specs, including: -

- Comp Model and Processor
- Operating System
- RAM
- DAW version and build number (where applicable):

Attachments:
Please attach any crash reports or logs, or mini dump files (Windows only) to your support ticket.

Further, for Mac users (specifically), a ".spx" file would be appreciated. You may save, zip, and attach this in your ticket...

How do I save a .spx file?
Click the 'Apple' icon (top left), select About This Mac > More Info > System Report. Then, File > Save.

覧覧覧覧覧覧覧覧覧覧覧覧覧

Thank you !
  Forum: The Snail - Bug Reports · Post Preview: #149743 · Replies: 0 · Views: 134

Ashley Smith
Posted on: Jul 2 2020, 03:48 PM


Staff
***

Group: Team
Posts: 195
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Hi ircamLAB customers,

1) Create a "New Topic" for your each Bug Report in the main product related forum HERE, or add your comments to an existing topic.

2) Do not post multiple bugs in a single topic. Keep each report separate !

3) Please utilize the short report template below in your post(s) as a guide for the key/mandatory information we require to replicate an issue in-house and to technically assist you.

覧覧覧覧覧覧覧覧覧覧覧覧覧

Bug Report Template

覧覧覧覧覧覧覧覧覧覧覧覧覧

Summary:
Give a brief summary of the issue here including importantly the product owned.

Product Version and Format:
Write the product version(s) and formats (Standalone, AAX, AU, Etc.) affected by your issue.

Description:
Write a detailed overview of the bug/issue, using these sub-headings: -

- Steps To Reproduce
- Actual Result
- Expected Result

Reproducibility:
Is the bug reproducible, and has it been checked against any previous version of the product?

- One Time Occurrence
- Random Occurrence
- Always
- Not Reproducible

Your System Information:
Please provide complete details of your system specs, including: -

- Comp Model and Processor
- Operating System
- RAM
- DAW version and build number (where applicable):

Attachments:
Please attach any crash reports or logs, or mini dump files (Windows only) to your support ticket.

Further, for Mac users (specifically), a ".spx" file would be appreciated. You may save, zip, and attach this in your ticket...

How do I save a .spx file?
Click the 'Apple' icon (top left), select About This Mac > More Info > System Report. Then, File > Save.

覧覧覧覧覧覧覧覧覧覧覧覧覧

Thank you !
  Forum: TS - Bug Reports · Post Preview: #149742 · Replies: 0 · Views: 149

Ashley Smith
Posted on: Jul 1 2020, 03:32 PM


Staff
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Group: Team
Posts: 195
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Dear forum members,

We're proud today to announce the release of our TS2 application!

TS2 sets a new standard in digital audio editing as a powerful audio toolbox application for professionals to edit, or magically transform, time-stretch and manipulate audio files with a mass of features and support for VST2/VST3/AU plug-in hosting.

View our Press Release here for more information - https://mailchi.mp/plugivery.com/ircamlab-announce-ts2





Demo Download :
A 15 day limited feature trial is available. You may download it for use directly HERE

Trailer :
https://www.youtube.com/embed/aPyTbHU0XAk
  Forum: ircamLAB · Post Preview: #149737 · Replies: 0 · Views: 243

Ashley Smith
Posted on: Jul 1 2020, 03:14 PM


Staff
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Group: Team
Posts: 195
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


TS2 offers a 10x time stretch factor in the Effects module. smile.gif
  Forum: TS - Bug Reports · Post Preview: #149736 · Replies: 1 · Views: 276

Ashley Smith
Posted on: Jul 1 2020, 03:12 PM


Staff
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Group: Team
Posts: 195
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Thank you for your report, and yes we are aware of this issue and OpenGL. We shall hopefully be working with NVIDIA to detail further and also JUCE to assist for a future update.
  Forum: The Snail - Bug Reports · Post Preview: #149735 · Replies: 2 · Views: 308

Ashley Smith
Posted on: Jun 8 2020, 11:09 AM


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Group: Team
Posts: 195
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Hi,

Download links are provided in your order receipt. Please check there for information with link and install/activation instructions.

BBE Sound Downloads

Nomad Factory Downloads (you'll want the "All Previous Products" package for your Cosmos)

Thanks!

Support is available through our help-desk(s) linked in signature.
  Forum: WINDOWS Audio Software · Post Preview: #149705 · Replies: 2 · Views: 1,375

Ashley Smith
Posted on: Jun 8 2020, 11:05 AM


Staff
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Group: Team
Posts: 195
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Thanks folks, glad it's working! We're hard at work with porting to a new framework, sorry it is taking some time (a small team) but it has to be done so we can bring products up-to-date and work on the next. cool.gif
  Forum: Nomad Factory · Post Preview: #149704 · Replies: 8 · Views: 2,607

Ashley Smith
Posted on: May 18 2020, 10:31 AM


Staff
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Group: Team
Posts: 195
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Hi,

For any/all technical support please be sure to contact http://help.plugandmix.com so our team can pull up your information and work through the help-desk, our forums are rarely utilized these days.

You need to ensure you have installed the AU (Audio Unit) format for use in Logic. It sounds like you have mistakenly installed VST which is not supported by Logic.

Downloads Are Here

Thanks!
  Forum: Plug & Mix · Post Preview: #149676 · Replies: 2 · Views: 2,083

Ashley Smith
Posted on: May 12 2020, 02:21 PM


Staff
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Group: Team
Posts: 195
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Please kindly contact support for any/all technical support assistance, our forums are rarely monitored.

For BBE Sound plug-in support, go to - help.nomadfactory.com - and write us a ticket via the help-desk to include your order info, serial, OS, product version, Etc. Our staff will be on hand to help you!

Best regards,
  Forum: BBE Sound · Post Preview: #149668 · Replies: 1 · Views: 2,082

Ashley Smith
Posted on: May 12 2020, 02:19 PM


Staff
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Group: Team
Posts: 195
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Hi all,

Please contact support for any assistance, our forums are rarely monitored these days.

Nomad Factory - help.nomadfactory.com

Plug and Mix - help.plugandmix.com

Thanks!
  Forum: Nomad Factory · Post Preview: #149667 · Replies: 2 · Views: 1,179

Ashley Smith
Posted on: May 12 2020, 02:17 PM


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Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Hi avenven,

All plug-ins of course are still supported. If you need us just reach out through our help.nomadfactory.com site for assistance. Happy to help!

Best regards,
  Forum: Nomad Factory · Post Preview: #149666 · Replies: 3 · Views: 926

Ashley Smith
Posted on: May 12 2020, 02:15 PM


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Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223



At this time we do not support Catalina (as seen by supported OS at the downloads page up-to 10.14) and advise users to not upgrade should they use our plug-ins in sessions but stick with Mojave as the latest compatible and support OS for our plug-ins. There is currently no hack method to authorize as the Software Activator is a 32-bit application of which we will be dissolving for a new authorization method as used by our latter new plug-ins, activating directly via the plug-in GUI with an activation code.

We're working towards porting all plug-ins to a new framework, refactoring code and reskinning GUI, optimizing and supporting the new macOS Catalina through Apple's notarization requirements. We advised where possible sticking with Mojave until notice.

Given our extensive catalogue however, this will take some time with our small development team. More details are here in the news - http://go.nomadfactory.com/news/n91-Nomad-...-Bright-Future/

-------------------

The plug-ins do work however, it's just the activation with the app that does not run. So...

You may wish to try authorizing on another system with older OS using same internet connection to get the license file and then transferring to your Catalina machine by placing in Library/Application Support/Nomad Factory/Licenses. This works and you may try a virtual machine to do so instead if tied to Catalina by the computer you have...

Here's a vid for example to create a virtual machine in which you may then run the outdated Activator to generate your license - https://www.youtube.com/watch?v=bQVAT5SntKk
  Forum: Nomad Factory · Post Preview: #149665 · Replies: 8 · Views: 2,607

Ashley Smith
Posted on: Apr 27 2020, 10:21 AM


Staff
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Group: Team
Posts: 195
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Thanks for contacting us!

We do not sell the iOS version of the Snail, just the desktop standalone and plug-in versions. iOS is managed by another division. You may contact Ircam here for any assistance for the iOS version - http://forumnet.ircam.fr/shop/en/contact-us

Best regards.
  Forum: The Snail - Bug Reports · Post Preview: #149622 · Replies: 1 · Views: 1,737

Ashley Smith
Posted on: Apr 24 2020, 11:21 AM


Staff
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Group: Team
Posts: 195
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Chirp, chirp....

The current economic climate and global situation we're facing worldwide at the moment with Covid surely has had an impact on all businesses and production. We're working on updating the plug-ins, developments take time. Thanks!
  Forum: Nomad Factory · Post Preview: #149619 · Replies: 2 · Views: 2,213

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