 2.2.0 Crashes On Launch (win10) |
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 May 12 2021, 06:33 AM
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#1
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Newbie  Group: Members Posts: 3 Joined: 30-June 20 From: Gulfport - US Member No.: 33,717  |
Summary:
After installing the new version, Launching TS causes it to open for a second, then quit. No error messages. Product Version and Format: 2.2.0; standalone Description: - Steps To Reproduce: First tried installing over previous version, then uninstalled & did a fresh install. - Actual Result: Crash - Expected Result: Not crashing Reproducibility: It happens every time, also after rebooting. After reinstalling 2.1.4 the program works correctly. System Information: - Intel i7-2600K - Win 10 Pro, up to date - 16 GB RAM Thank you for your assistance! |
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May 18 2021, 08:48 AM
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#2
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ircamLab Team Group: Members Posts: 34 Joined: 5-December 19 Member No.: 29,958 |
Hello,
Can the user share with us the TS *.settings files located in « C:\Users\"username"\AppData\Roaming\IrcamLab\ » and delete these files before reopening the application? This might solve the problem. Also, can you share the Microsoft System Information MSINFO32 report (here how to generate it: https://nvidia.custhelp.com/app/answers/det...%28msinfo32%29)? If you prefer not to send this information to the forums, please contact us using our helpdesk: https://help.ircamlab.com. Best regards, Pierre This post has been edited by Ashley Smith: May 18 2021, 09:12 AM
Reason for edit: Directed to send to the support helpdesk
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May 19 2021, 09:22 PM
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#3
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Newbie Group: Members Posts: 3 Joined: 30-June 20 From: Gulfport - US Member No.: 33,717 |
QUOTE (pierreguillot @ May 18 2021, 08:48 AM)  delete these files before reopening the application? This might solve the problem Yes! That fixed the problem, thank you. I opened a ticket in case you'd still like me to send those files. |
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May 20 2021, 10:05 AM
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#4
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ircamLab Team Group: Members Posts: 34 Joined: 5-December 19 Member No.: 29,958 |
Great! Thank you!
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