Help! Activation And Email Change, Issues with License Activation and Email Domain Restrictions Options

[vibelowwah5]

I am writing to follow up on my previous inquiries, as I have not yet received a response from your support team.

It appears that your system may be blocking or unable to send emails to specific domains, which I suspect is the reason for the lack of communication.

While the process of purchasing via a reseller and obtaining a license through Plugivery is proving to be quite cumbersome, I need to resolve this to access the product I purchased.

Could you please let me know an alternative way to receive my license or provide instructions on how to proceed?

I look forward to your prompt reply.

Best regards,

[ziggy.pv]

Hi,

Thank you for your message, and I apologize for the inconvenience.

I’m currently looking into your specific case to better understand what may have happened regarding the communication and license delivery process.

Please allow me a little time to investigate this further, and I’ll get back to you as soon as I have more information or an update for you.

Thank you for your patience and understanding.

Best regards,

[ziggy.pv]

Hi,

We received your support ticket and looked into the issue.

It appears the order confirmation email did not reach you because the message was blocked by a firewall on the receiving side. The confirmation details were sent directly, and the issue has now been resolved.

Thank you for your patience.

Best regards,