 P&m Plug-ins Bug Reports, Please report bugs or any kind of problems using DC V.I.P. Plug-ins |
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 Jan 23 2017, 09:12 PM
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#336
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Member  Group: Members Posts: 24 Joined: 14-January 17 Member No.: 22,496  |
Thanks guys,
For Reaper, open the reaper-vstplugins.ini file. Will be in different places depending on OS, but search for the file. Open with notepad or text editor. Basspeg will be one of the last entries. To clear the blacklist, delete the whole Basspeg line and save the file. Install the new revidions and open Reaper. If Basspeg fixed, it will now work. Cheers, John |
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Jan 24 2017, 12:22 AM
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#337
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Member Group: Members Posts: 24 Joined: 14-January 17 Member No.: 22,496 |
Unfortunately Basspeg still crashing Reaper even with 3.3.1.
Haven't tried Pitch Me yet but noted the same dll size so likely not fixed yet either. John |
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Jan 24 2017, 01:43 AM
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#338
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 Advanced Member Group: Members Posts: 239 Joined: 3-December 15 From: Notinghamshire - UK Member No.: 19,223 |
Hey all,
Ashley here, QA for P&M. Apologies sincerely for the issues most have been facing here with our new plug-ins, unfortunately these hit us as we left for NAMM and support has been staggered the past days. I've been pushing our developers with everyone's comments to get fixes up and all having been told have been fixed in relation to validation, crashes etc reported through our forums, others and support portal. I'd urge everyone to follow detail for deleting the plug-ins currently installed, clearing blacklist files, cache file for AU and InstalledAAXPlugIns file for Pro Tools to force a rescan on launch. And, rescan in your DAW of choice via preferences if an option... for example in Ableton Live, hold ALT and click rescan button in Preferences > File Folder to force a rescan of all plug-ins... The latest version 3.3.1 of the VIP Bundle and 1.2.1 of Chainer are the latest with all fixes. pLease see the change log for details. If any other issues are present please do not hesitate to contact us via our support portal as this the best method/forum for all support quieries. Kind regards, -------------------- Plugivery
Ashley Smith QA | Creative Development | Product Specialist Website For all support queries, please contact us : DontCrack Support Nomad Factory Support Plug and Mix Support ircamLAB Support BBE Plugins Support |
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Jan 24 2017, 01:54 AM
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#339
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Member Group: Members Posts: 24 Joined: 14-January 17 Member No.: 22,496 |
Thanks for your reply Ashley.
I did a blacklist cleanup in Reaper but the crash remains with Basspeg. I didn't however do an uninstall of all plugs before cleaning the blacklist. Only deleted the Basspeg dll and cleaned the Reaper ini file imposing the quarantine, which I thought would be enough. Will do a complete uninstall of the suite, clean the ini entry, reinstall 3.3.1 and see if that works. Report back coming. John |
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Jan 24 2017, 02:08 AM
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#340
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Member Group: Members Posts: 24 Joined: 14-January 17 Member No.: 22,496 |
Well, that was quick.
Uninstalled everything. Cleaned the Reaper blacklist. Reinstalled the 3.3.1 suite. Started Reaper and still crashed on Basspeg. The other plugs scan successfully although I suspect that Pitch Me is a bit on the fragile edge. Crash logs were created if they will help. John |
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Jan 24 2017, 02:12 AM
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#341
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Advanced Member Group: Members Posts: 239 Joined: 3-December 15 From: Notinghamshire - UK Member No.: 19,223 |
Hey John,
Thanks for getting back. Can you kindly write us at our support portal - help.plugandmix.com. Note your full system specs, Reaper version etc and attach crash logs/mini dump files. I'll have our guys check it out... and, I wanted to add a futher apology for absense whilst at NAMM again to push this and ensure issues fixed as I know you guys really want to check these awesome new plugs out. I'm here to support and will be back in situ/office on the 30th, but floating and keeping check on this. -------------------- Plugivery
Ashley Smith QA | Creative Development | Product Specialist Website For all support queries, please contact us : DontCrack Support Nomad Factory Support Plug and Mix Support ircamLAB Support BBE Plugins Support |
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Jan 24 2017, 02:32 AM
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#342
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Member Group: Members Posts: 24 Joined: 14-January 17 Member No.: 22,496 |
Ashley,
Will get the logs together and submit. Realize almost how much work this entails and how life gets in the way. Know you guys are doing your best to fix the finest plugin suite available on this planet. Best, John |
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Jan 24 2017, 02:34 AM
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#343
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Advanced Member Group: Members Posts: 239 Joined: 3-December 15 From: Notinghamshire - UK Member No.: 19,223 |
Thanks John, appreciate it much!
-------------------- Plugivery
Ashley Smith QA | Creative Development | Product Specialist Website For all support queries, please contact us : DontCrack Support Nomad Factory Support Plug and Mix Support ircamLAB Support BBE Plugins Support |
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Jan 24 2017, 07:18 PM
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#344
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Member Group: Members Posts: 24 Joined: 14-January 17 Member No.: 22,496 |
Ashley,
I have the mini dump files but have had no luck using the online contact method. Unexpected errors returned over a couple weeks trying to use the online form. Is there an email that can take attachments that I can send the crash logs to? Thanks, John |
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Jan 25 2017, 02:54 AM
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#345
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Member Group: Members Posts: 24 Joined: 14-January 17 Member No.: 22,496 |
Found an email address for Nick and sent the crash logs for Basspeg.
Hope it was the right Nick and that he is still with you. Otherwise, someone else got a weird email. Noisy process, but will force a Pitch Me crash and send those logs as well. John |
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Jan 25 2017, 05:41 AM
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#346
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Newbie Group: Members Posts: 4 Joined: 31-March 13 Member No.: 12,672 |
Basspeg still crashing Cubase 9.01 windows. Removing it from the blacklist/rescan causes instant crash.
Pitch me also crashes Cubase after just turning the knobs for about 10 seconds. 
This post has been edited by Gmontano: Jan 25 2017, 05:59 AM |
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Jan 25 2017, 09:50 AM
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#347
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 Newbie Group: Members Posts: 2 Joined: 26-July 16 Member No.: 21,003 |
Hello, I encounter the same problem with the Basspeg since yesterday. v3.3.1
Crash in Cubase Pro 9 and Wavelab Element 9 This problem follows the activation ... the demo mode works. As soon as the plug is activated it crashes my Daw Configuration: PC Windows 7 64 bits Cubase Pro 9 Quad core 2.8ghz 8 GB of ram This post has been edited by loenzo: Jan 25 2017, 09:52 AM |
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Jan 26 2017, 01:08 AM
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#348
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Member Group: Members Posts: 24 Joined: 14-January 17 Member No.: 22,496 |
Verified in Reaper that the demo mode works, but not the authorized version.
Strange, but possibly useful info for the devs. |
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Jan 26 2017, 03:34 AM
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#349
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Member Group: Members Posts: 24 Joined: 14-January 17 Member No.: 22,496 |
As much as I hate to admit anything working better in a Mac environment, seems like the Mac users are having no problem. For us windows diehards, need to find out what crashes the plug in the authorization process. May be harder to find out what is causing Pitch Me to go south, but needs to be addressed as well to get it stable.
John |
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Jan 26 2017, 07:03 AM
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#350
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Newbie Group: Members Posts: 2 Joined: 22-January 17 Member No.: 22,553 |
Hi
Just installed the P&M 3.3.1 update. Basspeg still crashes ProTools 12.4 |
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