Running PT HD 10.3.1 on OSX 10.7.4
After booting up PT I get the spinning pizza of death if Shuffling is in the Plug-Ins folder. I spent ages eliminating and narrowing the problem. PT launches but when one expects to see the quick start menu, it fails to appear and the spinning starts, then it's time to force-quit and reboot. Removing that one plug from the folder solves the problem. Plugin version 3.3
Full Version: Shuffling Bug - Pro Tools
Hi,
It seems that the plugins preferences are corrupted.
Delete the DAE Prefs folder in $(HOME)/Library/Preferences/
and launch ProTools. The plugins folder will be scanned, and new preferences will be created.
Best Regards
Emmanuel
It seems that the plugins preferences are corrupted.
Delete the DAE Prefs folder in $(HOME)/Library/Preferences/
and launch ProTools. The plugins folder will be scanned, and new preferences will be created.
Best Regards
Emmanuel
QUOTE (grmtools @ Oct 4 2012, 08:56 AM) 
Hi,
It seems that the plugins preferences are corrupted.
Delete the DAE Prefs folder in $(HOME)/Library/Preferences/
and launch ProTools. The plugins folder will be scanned, and new preferences will be created.
Best Regards
Emmanuel
It seems that the plugins preferences are corrupted.
Delete the DAE Prefs folder in $(HOME)/Library/Preferences/
and launch ProTools. The plugins folder will be scanned, and new preferences will be created.
Best Regards
Emmanuel
Hi Emmanuel
Thanks for your quick response!
Unfortunately I already tried that, several times, to no avail. I also had the same problem with PT 10.2; and I also did a complete clean uninstall of PT and reinstall. Still the same problem.
Regards
George
http://georgeshilling.com
Hi George,
Just a simple thought,
Have you tried trashing all PT library preferences ?
Kind Regards - Peter
Just a simple thought,
Have you tried trashing all PT library preferences ?
Kind Regards - Peter
QUOTE (DontCrack @ Oct 4 2012, 10:20 AM)
Hi George,
Just a simple thought,
Have you tried trashing all PT library preferences ?
Kind Regards - Peter
Just a simple thought,
Have you tried trashing all PT library preferences ?
Kind Regards - Peter
Hi Peter
Yes I have trashed all known PT prefs!
It's only Shuffling that causes the problem, all the other GRM plugs are fine.
Cheers
George
http://georgeshilling.com
Hi George,
We can't reproduce the bug here as we haven't installed Mountain Lion here yet. We will do that and see what happens on our side.
Will also talk to Emmanuel at inaGRM to see if he has reproduced the crash on his side.
We'll keep you posted ASAP.
Thanks - Peter
We can't reproduce the bug here as we haven't installed Mountain Lion here yet. We will do that and see what happens on our side.
Will also talk to Emmanuel at inaGRM to see if he has reproduced the crash on his side.
We'll keep you posted ASAP.
Thanks - Peter
QUOTE (DontCrack @ Oct 5 2012, 09:12 AM)
Hi George,
We can't reproduce the bug here as we haven't installed Mountain Lion here yet. We will do that and see what happens on our side.
Will also talk to Emmanuel at inaGRM to see if he has reproduced the crash on his side.
We'll keep you posted ASAP.
Thanks - Peter
We can't reproduce the bug here as we haven't installed Mountain Lion here yet. We will do that and see what happens on our side.
Will also talk to Emmanuel at inaGRM to see if he has reproduced the crash on his side.
We'll keep you posted ASAP.
Thanks - Peter
I'm not on Mountain Lion, I'm on 10.7.4
Oooops, sorry,
but still we can't reproduce. We are working on it and will try to talk to Emanuel today.
Cheers - Peter
but still we can't reproduce. We are working on it and will try to talk to Emanuel today.
Cheers - Peter
Hi again,
I just talked to Emanuel at inaGRM and he also is not able to reproduce the bug with PT running on 10.7.4 OS. This is strange as we haven't had such report from other users at this time.
We will keep on investigating and let you know if we figure something out. Perhaps will the new version magically fix that issue but that will be sometime before the end of the year with AAX versions.
Kind Regards - Peter
I just talked to Emanuel at inaGRM and he also is not able to reproduce the bug with PT running on 10.7.4 OS. This is strange as we haven't had such report from other users at this time.
We will keep on investigating and let you know if we figure something out. Perhaps will the new version magically fix that issue but that will be sometime before the end of the year with AAX versions.
Kind Regards - Peter
QUOTE (DontCrack @ Oct 5 2012, 09:30 AM)
Hi again,
I just talked to Emanuel at inaGRM and he also is not able to reproduce the bug with PT running on 10.7.4 OS. This is strange as we haven't had such report from other users at this time.
We will keep on investigating and let you know if we figure something out. Perhaps will the new version magically fix that issue but that will be sometime before the end of the year with AAX versions.
Kind Regards - Peter
I just talked to Emanuel at inaGRM and he also is not able to reproduce the bug with PT running on 10.7.4 OS. This is strange as we haven't had such report from other users at this time.
We will keep on investigating and let you know if we figure something out. Perhaps will the new version magically fix that issue but that will be sometime before the end of the year with AAX versions.
Kind Regards - Peter
Hi Peter
I just installed the updated bundle released yesterday yet I am still suffering the same problem (now on PT 10.3.4). After several hours of troubleshooting(!!!) I find that if Shuffling is in the RTAS or AAX folder PT hangs after the splash screen just at the point where the Quick Start window should appear. The problem also occurs if Grinder is in the AAX folder. This really is unacceptable! I have never been able to use Shuffling since purchase.
Regards
George
QUOTE (gonzolagonda @ Mar 22 2013, 01:17 PM)
Hi Peter
I just installed the updated bundle released yesterday yet I am still suffering the same problem (now on PT 10.3.4). After several hours of troubleshooting(!!!) I find that if Shuffling is in the RTAS or AAX folder PT hangs after the splash screen just at the point where the Quick Start window should appear. The problem also occurs if Grinder is in the AAX folder. This really is unacceptable! I have never been able to use Shuffling since purchase.
Regards
George
I just installed the updated bundle released yesterday yet I am still suffering the same problem (now on PT 10.3.4). After several hours of troubleshooting(!!!) I find that if Shuffling is in the RTAS or AAX folder PT hangs after the splash screen just at the point where the Quick Start window should appear. The problem also occurs if Grinder is in the AAX folder. This really is unacceptable! I have never been able to use Shuffling since purchase.
Regards
George
Hi George,
Sorry to hear the new version didn't fix the issues you encounter. I will ask Emmanuel at ina/GRM to look into that ASAP. We will also investigate on our side.
Thanks - Peter
QUOTE (DontCrack @ Mar 22 2013, 06:03 PM)
Hi George,
Sorry to hear the new version didn't fix the issues you encounter. I will ask Emmanuel at ina/GRM to look into that ASAP. We will also investigate on our side.
Thanks - Peter
Sorry to hear the new version didn't fix the issues you encounter. I will ask Emmanuel at ina/GRM to look into that ASAP. We will also investigate on our side.
Thanks - Peter
Thank you!
Currently on Mac OS Lion 10.7.5; running PTHD with Core, Accel and Process cards in a Magma chassis; UAD cards also installed in the Mac Pro (Harpertown).
Any progress with this?
QUOTE (gonzolagonda @ Apr 10 2013, 09:36 AM)
Any progress with this?
Hello gonzolagonda,
I am sending a note to GRM right now about this to find out for you.
I'll post as soon as I have some news.
Kind Regards,
Peter
Hello gonzolagonda,
I have heard back from GRM.
They are having a hard time trying to reproduce the bug.
Is it possible to try putting all the plug-ins except those delivered with ProTools and the GRM into a "Plug-ins unused" folder?
The reason being is we want to narrow the possibilities down.
GRM suspects some kind of incompatibility with the other plug-ins in your system.
Could you please try this and see if the shuffling works?
Kind Regards
Peter
I have heard back from GRM.
They are having a hard time trying to reproduce the bug.
Is it possible to try putting all the plug-ins except those delivered with ProTools and the GRM into a "Plug-ins unused" folder?
The reason being is we want to narrow the possibilities down.
GRM suspects some kind of incompatibility with the other plug-ins in your system.
Could you please try this and see if the shuffling works?
Kind Regards
Peter
Yes I've experimented further and it now seems that Shuffling aax is fine as long as Waves Mercury Waveshell DAE 9.2.dpm is removed from the RTAS folder. That's not much help though, as I use Waves plugins quite a bit!
QUOTE (gonzolagonda @ Apr 10 2013, 04:46 PM)
Yes I've experimented further and it now seems that Shuffling aax is fine as long as Waves Mercury Waveshell DAE 9.2.dpm is removed from the RTAS folder. That's not much help though, as I use Waves plugins quite a bit!
Hello gonzolagonda,
I am again sending a note to GRM right now about this to find out for you.
Don't know if there is a more recent Waveshell that could solve this or even the possibility of stepping back one version, are either of those two options realistic?
Don't do it yet until I hear from GRM maybe they have a good idea.
Kind Regards,
Peter
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