P&m Plug-ins Bug Reports, Please report bugs or any kind of problems using DC V.I.P. Plug-ins |
P&m Plug-ins Bug Reports, Please report bugs or any kind of problems using DC V.I.P. Plug-ins |
Sep 18 2011, 10:55 AM
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#1
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DontCrack Staff Group: Team Posts: 563 Joined: 26-May 05 Member No.: 67 |
Dear friends,
If you encounter systematic bugs or any other kind of problems using our DC V.I.P. Series plug-ins, please report them here ! Please visit our Tech Support Pages before you do so. In order to fix bugs, we need to reproduce them in the exact same environment as yours. We therefore ask that you bring as many technical details as possible concerning your computer, DAW and overall studio environment : 1- Platform (Mac or PC) 2- Exact computer OS version 3- DAW sequencer with exact version 4- Which audio interface are you using (internal sound card or external audio interface) 5- Are you using third party software such as VST rappers ? 6- Anything else that can help our team reproduce the problems you encounter. Thanks in advance for your time helping us improve our products. Kind Regards - peter -------------------- Eric Nolot
CEO / President www.DontCrack.com |
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Sep 24 2011, 12:58 AM
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#2
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Newbie Group: Members Posts: 6 Joined: 25-November 10 Member No.: 7,507 |
I purchased the complete DontCrack VIP bundle yesterday.
I downloaded the software, installed it and authorized it. Everything completed successfully. Yet, whenever I load any instance of any plugin, the plugin says it is running in demo mode. I followed the authorization instructions carefully and redid the installation and authorization process several times. Nothing helps. I cannot get the plugins to operate except in demo mode. I am using the 64-bit version of the VIP plugins in Reaper 64-bit under Windows 7 64-bit. I also tried installing and authorizing the 32-bit plugins and then loading them in Chainer. No luck -- same problem! I contacted support and they asked me to send the authorization file, which I did (haven't heard back from them after that). They suggested that I make some changes to the Windows 7 admin permissions, which I did, as well. The plugins all still open in demo mode. I would like to be able to use these plugins over the weekend, if possible. Does anyone have any ideas as to why the plugins might open only in demo mode? Every time that I run the authorization, I get a message saying that the authorization was successful, but the plugins can't seem to respond correctly. Any ideas? Thanks! |
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Sep 24 2011, 05:30 AM
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#3
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DontCrack Staff Group: Team Posts: 563 Joined: 26-May 05 Member No.: 67 |
I purchased the complete DontCrack VIP bundle yesterday. I downloaded the software, installed it and authorized it. Everything completed successfully. Yet, whenever I load any instance of any plugin, the plugin says it is running in demo mode. I followed the authorization instructions carefully and redid the installation and authorization process several times. Nothing helps. I cannot get the plugins to operate except in demo mode. I am using the 64-bit version of the VIP plugins in Reaper 64-bit under Windows 7 64-bit. I also tried installing and authorizing the 32-bit plugins and then loading them in Chainer. No luck -- same problem! I contacted support and they asked me to send the authorization file, which I did (haven't heard back from them after that). They suggested that I make some changes to the Windows 7 admin permissions, which I did, as well. The plugins all still open in demo mode. I would like to be able to use these plugins over the weekend, if possible. Does anyone have any ideas as to why the plugins might open only in demo mode? Every time that I run the authorization, I get a message saying that the authorization was successful, but the plugins can't seem to respond correctly. Any ideas? Thanks! Hi JJ, We are working on it and doing our best to answer as quickly as possible. But some issues can be tricky and we do need to reproduce them if they are to be fixed... One thing that may sound stupid but often works : When you copy/paste your serial when prompt, do you make sure there are no blank spaces before and after the serial ? When entering the serial, the system may say something like "Thank you for registering" while the serial is in fact corrupted... Please confirm as we haven't encountered such reports from other Reaper Users... Thanks for your patience. Kind Regards - Peter -------------------- Eric Nolot
CEO / President www.DontCrack.com |
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Sep 24 2011, 07:31 AM
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#4
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Newbie Group: Members Posts: 6 Joined: 25-November 10 Member No.: 7,507 |
Hi JJ, We are working on it and doing our best to answer as quickly as possible. But some issues can be tricky and we do need to reproduce them if they are to be fixed... One thing that may sound stupid but often works : When you copy/paste your serial when prompt, do you make sure there are no blank spaces before and after the serial ? When entering the serial, the system may say something like "Thank you for registering" while the serial is in fact corrupted... Please confirm as we haven't encountered such reports from other Reaper Users... Thanks for your patience. Kind Regards - Peter Thanks, Peter. I appreciate your response and help. I am a software engineer, myself, so I do understand all the issues and complications. I have been trying to do as many experiments as I can think of to try to help. I did redo the authorization being very careful to make sure there was no extraneous white space, either before or after the serial number. I also tried to authorize using the 32-bit plugins using Chainer instead of Reaper, so I eliminated the variables of Reaper versus Chainer and 64-bit versus 32-bit. I checked the permissions on the authorization file, as well. At this point, I don't know what else to try in order to help. I was hoping that some users might have a similar experience and could provide some insight. Thanks, again, for your response. |
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