P&m Plug-ins Bug Reports, Please report bugs or any kind of problems using DC V.I.P. Plug-ins Options

[DontCrack]

Dear friends,

If you encounter systematic bugs or any other kind of problems using our DC V.I.P. Series plug-ins, please report them here !

Please visit our Tech Support Pages before you do so.

In order to fix bugs, we need to reproduce them in the exact same environment as yours. We therefore ask that you bring as many technical details as possible concerning your computer, DAW and overall studio environment :

1- Platform (Mac or PC)
2- Exact computer OS version
3- DAW sequencer with exact version
4- Which audio interface are you using (internal sound card or external audio interface)
5- Are you using third party software such as VST rappers ?
6- Anything else that can help our team reproduce the problems you encounter.

Thanks in advance for your time helping us improve our products.

Kind Regards - peter

[saggesh]

no answer(mail, forum,etc..)...I think you dont care about your clients and his feedback...
is that true??
Or did you run away?

This post has been edited by saggesh: Mar 14 2012, 09:15 PM

[DontCrack]

no answer(mail, forum,etc..)...I think you dont care about your clients and his feedback...
is that true??
Or did you run away?

Hi Saggesh,

I apologies for the slow feedback on that one... We've been crazy busy with the new brand name and site that we still haven't officially announced. We are also working on new plug-ins and specially on a new 2.0 installer that will hopefully fix the unusual issue you encounter.

The latest 1.1.2 installer fixed most issues reported by users. We are monitoring your feedback and will try to reproduce the bug in order to get it fixed ASAP.

The new 2.0 installer should be out very shortly but we faced very tricky issues making it compatible with the previous DC brand name. It is important that the new P&M 2.0 installer removes previous DC plug-ins and renames presets, etc correctly...

Have you tried to simply uninstall and reinstall with the latest 1.1.2 installer. We have lately uploaded new 1.1.2 installers that you should perhaps try installing. It might solve the issue as it did for other users.

Thanks for your patience and your understanding. We truly do care about customers feedback and will work with our tech support team on making sure such feedback gets quicker response.

Thanks and all the best - Peter