Important: How To Post A Bug Report, Please follow these instructions to log your Bug Report |
Important: How To Post A Bug Report, Please follow these instructions to log your Bug Report |
Jul 2 2020, 05:10 PM
Post
#1
|
|
Advanced Member Group: Members Posts: 239 Joined: 3-December 15 From: Notinghamshire - UK Member No.: 19,223 |
Hi ircamLAB customers,
1) Create a "New Topic" for your each Bug Report in the main product related forum HERE, or add your comments to an existing topic. 2) Do not post multiple bugs in a single topic. Keep each report separate ! 3) Please utilize the short report template below in your post(s) as a guide for the key/mandatory information we require to replicate an issue in-house and to technically assist you. 覧覧覧覧覧覧覧覧覧覧覧覧覧 Bug Report Template 覧覧覧覧覧覧覧覧覧覧覧覧覧 Summary: Give a brief summary of the issue here including importantly the product owned. Product Version and Format: Write the product version(s) and formats (Standalone, AAX, AU, Etc.) affected by your issue. Description: Write a detailed overview of the bug/issue, using these sub-headings: - - Steps To Reproduce - Actual Result - Expected Result Reproducibility: Is the bug reproducible, and has it been checked against any previous version of the product? - One Time Occurrence - Random Occurrence - Always - Not Reproducible Your System Information: Please provide complete details of your system specs, including: - - Comp Model and Processor - Operating System - RAM - DAW version and build number (where applicable): Attachments: Please attach any crash reports or logs, or mini dump files (Windows only) to your support ticket. Further, for Mac users (specifically), a ".spx" file would be appreciated. You may save, zip, and attach this in your ticket... How do I save a .spx file? Click the 'Apple' icon (top left), select About This Mac > More Info > System Report. Then, File > Save. 覧覧覧覧覧覧覧覧覧覧覧覧覧 Thank you ! -------------------- Plugivery
Ashley Smith QA | Creative Development | Product Specialist Website For all support queries, please contact us : DontCrack Support Nomad Factory Support Plug and Mix Support ircamLAB Support BBE Plugins Support |
|
|