Still Waiting On Customer Support...., invalid serial # for Pianoteq 4 Stage |
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Still Waiting On Customer Support...., invalid serial # for Pianoteq 4 Stage |
  Nov 9 2013, 12:19 AM
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#1
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Newbie  Group: Members Posts: 5 Joined: 7-November 13 Member No.: 13,781  |
24 hours after submitting a request for support, Dontcrack still has my $$ and I don't have the software I ordered. I don't understand why it's taking so long to clear up this issue. When I purchased Pianoteq 4 Stage at the special price, I received an email with a serial number for the software, but no download instructions. Furthermore, when I tried to set up an account at Pianoteq using the serial number provided, I kept getting "wrong serial" error mesage.
So I'm stuck and at your mercy. Please, let's get this cleared up! Lee |
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Nov 9 2013, 04:01 PM
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#2
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Newbie Group: Members Posts: 5 Joined: 7-November 13 Member No.: 13,781 |
36 hours later and no resolution. No response from Dontcrack support in the past 12 hours. Pianoteq indicates this is a problem from the Dontcrack, not from Pianoteq.
I'm increasingly dissatisfied with Customer support from Dontcrack and beginning to wonder if I will receive working software, or barring that, a refund on my purchase. |
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Nov 12 2013, 03:45 PM
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#3
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Newbie Group: Members Posts: 5 Joined: 7-November 13 Member No.: 13,781 |
QUOTE (leeskeys @ Nov 9 2013, 04:01 PM)  36 hours later and no resolution. No response from Dontcrack support in the past 12 hours. Pianoteq indicates this is a problem from the Dontcrack, not from Pianoteq. I'm increasingly dissatisfied with Customer support from Dontcrack and beginning to wonder if I will receive working software, or barring that, a refund on my purchase. ISSUE RESOLVED. Took 5 days, but I did receive a valid license key this morning. |
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Nov 12 2013, 05:37 PM
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#4
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 Staff Group: Team Posts: 615 Joined: 19-June 12 From: Montreal - CA Member No.: 11,576 |
QUOTE (leeskeys @ Nov 9 2013, 04:01 PM) 36 hours later and no resolution. No response from Dontcrack support in the past 12 hours. Pianoteq indicates this is a problem from the Dontcrack, not from Pianoteq. I'm increasingly dissatisfied with Customer support from Dontcrack and beginning to wonder if I will receive working software, or barring that, a refund on my purchase. Hello leeskeys, We were able to get a new serial for you today, that you should have already as an email confirmation. Sorry about the delay, your problem occurred on a Friday before a long week-end in Europe and it took far longer than usual to resolve, we are usually a lot quicker getting things solved. Regards, Nick |
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