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Ashley Smith
Posted on: Jan 20 2021, 03:29 PM


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Please contact support via the BBE Plugins helpdesk with all your details for assistance - http://plugins.bbesound.com/about/contact

Thanks!
  Forum: BBE Sound · Post Preview: #149950 · Replies: 1 · Views: 201

Ashley Smith
Posted on: Dec 29 2020, 04:52 PM


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Hi,

1.0.4 is the latest version, please contact https://help.nomadfactory.com for additional tech support. Thanks!

Should Bitwig be failing to scan, you may need to contact them (also).
  Forum: Nomad Factory · Post Preview: #149948 · Replies: 1 · Views: 1,575

Ashley Smith
Posted on: Dec 23 2020, 12:52 PM


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QUOTE (chrisspyratos @ Dec 11 2020, 04:53 PM) *
Hi Ashley,

thanks for the reply! Great to know that the product is being further developed. It is absolutely great for clean & low gain sounds (jazz, rockcabilly, garage and all that stuff) and the design is simple and effective! Is there a feature request thread?

Hi,

We have fixed support for multichannel selecting for the next update to also include support/compatibility for Big Sur (Intel chip only at this time). We should release this early next year. Please feel free to send any mails through the helpdesk at the new BBE Sound Plugins site - http://plugins.bbesound.com/about/contact

Best,
  Forum: BBE Sound · Post Preview: #149944 · Replies: 4 · Views: 4,097

Ashley Smith
Posted on: Dec 11 2020, 04:03 PM


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Hi chrisspyratos,

As of now the plugin uses input 1 (L) as the source as fixed by stereo pairs for the framework used. Our developer is further investiagting to detail split input view and selection for individual inputs by pairs in the audio settings window, for a future update.

Thanks!
  Forum: BBE Sound · Post Preview: #149942 · Replies: 4 · Views: 4,097

Ashley Smith
Posted on: Dec 1 2020, 12:51 PM


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Thanks for the report and your support tickets, our web team are investigating the issue. In the interim you may use version 4.0.1 fine also under Catalina until we push a fix.
  Forum: BBE Sound · Post Preview: #149938 · Replies: 2 · Views: 1,529

Ashley Smith
Posted on: Dec 1 2020, 12:50 PM


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Please kindly contact our helpdesk for any/all technical assistance - https://help.nomadfactory.com

Thanks!
  Forum: BBE Sound · Post Preview: #149937 · Replies: 1 · Views: 1,552

Ashley Smith
Posted on: Dec 1 2020, 12:37 PM


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QUOTE (wnyhiphop @ Dec 1 2020, 08:33 AM) *
mad.gif mad.gif mad.gif mad.gif Why does this work with Catalina but the other plugins dont? come on.


Hi wnyhiphop, all,

All Nomad Factory plug-ins currently work under macOS Catalina. 80's Spaces is a newer product and built under a new framework having a different activation protocol/system for authorizing the soft also. Our older products in the All Previous Products package utilize a separate Software Activator application that is 32-bit only, hence will not run under Catalina (requiring 64-bit apps). If you are having trouble with authorization thus, please contact support to assist - https://help.nomadfactory.com

Thanks,
  Forum: Nomad Factory · Post Preview: #149936 · Replies: 7 · Views: 17,995

Ashley Smith
Posted on: Nov 23 2020, 03:42 PM


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Please contact tech support through https://help.plugandmix.com for assistance.
Thank you!
  Forum: Plug & Mix · Post Preview: #149930 · Replies: 1 · Views: 7,667

Ashley Smith
Posted on: Nov 23 2020, 02:07 PM


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Replied to support ticket.

There are no current plans as yet for next version release. Our developers are aware of the issue but have had no support from NVidia unfortunately. Hopefully our next release will fix that with new framework version updates.
  Forum: ircamLAB · Post Preview: #149929 · Replies: 1 · Views: 6,116

Ashley Smith
Posted on: Oct 26 2020, 10:25 AM


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Hi,

Not at this time no, we have not subscribed to Apple's development cycle for testing as an expense for unit receipt that will see no benefit for our codebase and framework for suported use on OS's. We will continue supporting the Intel chip-set for the time being, until such time Apple do not support that through Rosetta.
  Forum: Nomad Factory · Post Preview: #149914 · Replies: 3 · Views: 17,613

Ashley Smith
Posted on: Aug 18 2020, 09:37 AM


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Perfect, you're welcome!
  Forum: ircamLAB · Post Preview: #149881 · Replies: 3 · Views: 5,170

Ashley Smith
Posted on: Aug 14 2020, 05:01 PM


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Hi Fred,

You can of course split the audio file with key command/edit process and fade to smooth out any tail for your audio. Ensure start and end are at zero crossing to loop.
  Forum: ircamLAB · Post Preview: #149875 · Replies: 3 · Views: 5,170

Ashley Smith
Posted on: Aug 13 2020, 10:35 AM


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Not as yet. A selection of effect modules have been re-coded from Magma, but lots and lots for our dev's still to do with all plug-ins. First updated plugs are posed to be Blue Tubes from porting to the new framework. No ETA.
  Forum: Nomad Factory · Post Preview: #149873 · Replies: 19 · Views: 59,292

Ashley Smith
Posted on: Jul 17 2020, 10:13 AM


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Not a bug, TS needs to create a document and its respective files. You cannot "open with".
  Forum: TS - Bug Reports · Post Preview: #149806 · Replies: 1 · Views: 1,655

Ashley Smith
Posted on: Jul 16 2020, 09:12 AM


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Thanks for the info Niko, yes a defined "region" or clip is required for edit commands. Have you tried using Ripple mode so whe you create a region then delete, the right-most clip will snap back to the left boundary?

A bars and beats grid/timeline has been requested (prior to release). It will surely be seen in an update at some point.

All the best,
  Forum: TS - Feature Requests · Post Preview: #149802 · Replies: 4 · Views: 2,780

Ashley Smith
Posted on: Jul 16 2020, 09:06 AM


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No worries, thanks for confirming! smile.gif
  Forum: TS - Bug Reports · Post Preview: #149801 · Replies: 3 · Views: 1,990

Ashley Smith
Posted on: Jul 15 2020, 10:07 AM


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Thanks, yes, we will add this to the list!
  Forum: TS - Feature Requests · Post Preview: #149793 · Replies: 1 · Views: 1,950

Ashley Smith
Posted on: Jul 15 2020, 10:07 AM


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Please see the edit menu for common region functions such as cut, copy, paste, insert, delete, split region.

You may trim/resize regions by grabbing the left or right portion. How do you envision "crop" to work as split and delete selected region would be the same process?

Please detail your thoughts on save selection and save selection as and how you would utilize such feature?

Insert silence, yes this is a good one and we'll push developers to add to teh list.

Thanks!
  Forum: TS - Feature Requests · Post Preview: #149792 · Replies: 4 · Views: 2,780

Ashley Smith
Posted on: Jul 15 2020, 10:00 AM


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Thanks, noted! Please see the manual for 3 other ways to zoom (click timeline and drag, keyboard shortcuts, and scrollbar).
  Forum: TS - Feature Requests · Post Preview: #149791 · Replies: 2 · Views: 1,997

Ashley Smith
Posted on: Jul 15 2020, 09:59 AM


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Hi lazoo,

Do you mean Ctrl + =, and Ctrl + - for increase and decrease zoom level (as detaled in the manual)? Are you able to click the timeline and drag up and down and/or use the scrollbar handles to zoom also?

Regards,
  Forum: TS - Bug Reports · Post Preview: #149790 · Replies: 3 · Views: 1,990

Ashley Smith
Posted on: Jul 6 2020, 10:13 AM


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QUOTE (supervallo @ Jul 4 2020, 09:26 AM) *
Got myself a new Mac the other day - preinstalled with Catalina. Went to transfer the plugins and failure.... after a day trying to work it out, I eventually found this forum..... and the workarounds suggested don't work for me, which is so frustrating!

Any timescale for when this will get resolved? I'm missing the Blue Tubes so badly - used them on everything since 2006 sad.gif


Please kindly contact help.nomadfactory.com for support through our help-desk with more information, our forums are rarely replied.
Thank you!
  Forum: Nomad Factory · Post Preview: #149753 · Replies: 8 · Views: 9,005

Ashley Smith
Posted on: Jul 6 2020, 10:11 AM


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Hi Meuh Mann,

Thanks for contacting us and your messages through forum and support (replied).

A new build shall be released in the next days to fix this erroneous Authorization pop-up message. Please note that the app remains authorized and you can simply close the message and continue working as normal, the app does not get deauthorized.

Best regards,
  Forum: TS - Bug Reports · Post Preview: #149752 · Replies: 1 · Views: 5,385

Ashley Smith
Posted on: Jul 2 2020, 05:34 PM


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Hi ircamLAB customers,

1) Create a New Topic for your each of your feature requests in the main product related forum, or add you comments to an existing one.

2) Do not post multiple requests in a single topic. Keep each separate !

3) Please be detailed. Be as detailed as possible so we understand your request. You can bullet point, and add any annotated images if you wish...

Thank you !
  Forum: TS - Feature Requests · Post Preview: #149745 · Replies: 0 · Views: 1,515

Ashley Smith
Posted on: Jul 2 2020, 05:33 PM


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Hi ircamLAB customers,

1) Create a New Topic for your each of your feature requests in the main product related forum, or add you comments to an existing one.

2) Do not post multiple requests in a single topic. Keep each separate !

3) Please be detailed. Be as detailed as possible so we understand your request. You can bullet point, and add any annotated images if you wish... wink.gif

Thank you !
  Forum: The Snail - Feature Requests · Post Preview: #149744 · Replies: 0 · Views: 4,054

Ashley Smith
Posted on: Jul 2 2020, 05:10 PM


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Hi ircamLAB customers,

1) Create a "New Topic" for your each Bug Report in the main product related forum HERE, or add your comments to an existing topic.

2) Do not post multiple bugs in a single topic. Keep each report separate !

3) Please utilize the short report template below in your post(s) as a guide for the key/mandatory information we require to replicate an issue in-house and to technically assist you.

覧覧覧覧覧覧覧覧覧覧覧覧覧

Bug Report Template

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Summary:
Give a brief summary of the issue here including importantly the product owned.

Product Version and Format:
Write the product version(s) and formats (Standalone, AAX, AU, Etc.) affected by your issue.

Description:
Write a detailed overview of the bug/issue, using these sub-headings: -

- Steps To Reproduce
- Actual Result
- Expected Result

Reproducibility:
Is the bug reproducible, and has it been checked against any previous version of the product?

- One Time Occurrence
- Random Occurrence
- Always
- Not Reproducible

Your System Information:
Please provide complete details of your system specs, including: -

- Comp Model and Processor
- Operating System
- RAM
- DAW version and build number (where applicable):

Attachments:
Please attach any crash reports or logs, or mini dump files (Windows only) to your support ticket.

Further, for Mac users (specifically), a ".spx" file would be appreciated. You may save, zip, and attach this in your ticket...

How do I save a .spx file?
Click the 'Apple' icon (top left), select About This Mac > More Info > System Report. Then, File > Save.

覧覧覧覧覧覧覧覧覧覧覧覧覧

Thank you !
  Forum: The Snail - Bug Reports · Post Preview: #149743 · Replies: 0 · Views: 3,944

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