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davernoise
post Nov 22 2022, 02:12 AM
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I opened a ticket (November 8th) because I can't authorize software I purchased. Barry got back to me right away (November 9th). What he suggested did not work. I e-mailed him back. Nothing. Opened another ticket a few days ago. Nothing. It's approaching two weeks. Do they always take this long to respond? Or should I contact my CC company to initiate a refund?
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garaudelle
post Nov 25 2022, 10:19 AM
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QUOTE (davernoise @ Nov 22 2022, 03:12 AM) *
I opened a ticket (November 8th) because I can't authorize software I purchased. Barry got back to me right away (November 9th). What he suggested did not work. I e-mailed him back. Nothing. Opened another ticket a few days ago. Nothing. It's approaching two weeks. Do they always take this long to respond? Or should I contact my CC company to initiate a refund?


I think this forum has been abandoned. My topic has been seen 130 times and not a single reply....I have a ticket open for 1 month and they don't answer me anymore...

This post has been edited by garaudelle: Nov 25 2022, 10:21 AM
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