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Ashley Smith
Posted on: Jun 8 2021, 03:03 PM


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From: Notinghamshire - UK
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Thanks, the team are here to help, monkeys and hamsters are keeping those 1's and 0's ticking...
  Forum: Nomad Factory · Post Preview: #150046 · Replies: 6 · Views: 11,844

Ashley Smith
Posted on: Jun 4 2021, 08:58 AM


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Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Please kindly contact P&M Support with further details of your system and issue for assistance via the helpdesk - https://help.plugandmix.com
  Forum: Plug & Mix · Post Preview: #150043 · Replies: 2 · Views: 1,355

Ashley Smith
Posted on: Jun 2 2021, 11:08 AM


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Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Thank you for noting. Information has been updated by our media team at the product page, you will of course receive the latest as downloadable on account with Sonnox after redeeming. smile.gif
  Forum: Store · Post Preview: #150041 · Replies: 1 · Views: 1,344

Ashley Smith
Posted on: May 20 2021, 11:07 AM


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Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Thanks for contacting us! Our staff member Barry has reached out to you via email to assist.
  Forum: Store · Post Preview: #150028 · Replies: 1 · Views: 1,846

Ashley Smith
Posted on: May 18 2021, 08:57 AM


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Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Please contact the support helpdesk for any/all technical assistance here - https://help.ircamlab.com

Thanks,
  Forum: ircamLAB · Post Preview: #150024 · Replies: 1 · Views: 561

Ashley Smith
Posted on: May 17 2021, 12:39 PM


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Group: Team
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Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Developments are ongoing, sorry this is taking some time as there are 100's of products requiring porting with code to redo and test, add support for updated OS's and new architectures (ARM - M1 Chip) and compile new graphics for retina support etc. It's a big job for a small team so we appreciate your patience, we are working on it. We will soon have a 64-bit authorizer available to support those having issues with not being able to authorize on Catalina and above as the current provided is 32-bit only and will not run - we are working on recompiling our installers and testing.
  Forum: Nomad Factory · Post Preview: #150020 · Replies: 6 · Views: 11,844

Ashley Smith
Posted on: May 17 2021, 11:55 AM


Staff
***

Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Thank you for your requests, we have passed these onto the development team and shall hopefully look to expand the product considerably in the future to include such.
  Forum: BBE Sound · Post Preview: #150019 · Replies: 1 · Views: 4,131

Ashley Smith
Posted on: May 9 2021, 12:55 PM


Staff
***

Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Replied to support tickets. Thanks!
  Forum: Plug & Mix · Post Preview: #150014 · Replies: 1 · Views: 4,096

Ashley Smith
Posted on: Apr 6 2021, 11:10 AM


Staff
***

Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Please contact the https://plugandmix.com helpdesk for all technical support queries.
We do not currently officially support macOS Big Sur (though plug-ins do work) nor M1 (though they should work under Rosetta 2). Native ARM support will come with future update and as DAWs offer support/compatibility, Big Sur notarization shall also come with next update.

Best regards,
  Forum: Plug & Mix · Post Preview: #149976 · Replies: 1 · Views: 6,125

Ashley Smith
Posted on: Mar 29 2021, 03:50 PM


Staff
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Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Please see below...

At this time Nomad Factory does not offically support Catalina, nor Big Sur (or M1 chips on new Mac computers), and advise users to not upgrade should they use plug-ins in sessions but stick with Mojave as the latest compatible and support OS for our plug-ins if possible. Demo versions are available prior to purchase and the website/download page shows support for up-to macOS 10.14.x. The plug-ins however do work!

Newer plug-ins that have an "activation code" can be authorized without issue from the plug-in GUI. For installation, simply ok the installer to run from System Preferences > Security & Privacy and proceed to auth in the plug-in having inserted on an audio track in the DAW.

Nomad Factory are working towards porting all older serial-based plug-ins to a new framework, refactoring code and reskinning GUI, optimizing and supporting macOS Catalina and Big Sur through Apple's notarization requirements. Given the extensive catalogue however, this will take some time with a small development team. A 64-bit activator is in the works as we type!

A workaround method to authorize older serial products, as the Software Activator which is a 32-bit application, is available. The plug-ins do work, it's just the activation app that does not run as it's 32-bit. So...

Please try authorizing on another system with older OS using the same internet connection to get the license file and then transferring to your machine by placing in /Library/Application Support/Nomad Factory/Licenses. This works and you may try a virtual machine to do so instead if tied to an OS by the computer you have...

Here's a video example on how to create a virtual machine in which you may then run the outdated Activator to generate your license (noting you need a Windows or Mac installer image to create the virtual machine OS) - https://www.youtube.com/watch?v=bQVAT5SntKk

Once done you will need to reboot your computer, launch DAW and rescan plug-ins (where available option).

If you still have issue, please contact the team through the helpdesk - https://help.nomadfactory.com - with details and your MAC Address and they'll generate license for you. You can find that in System Preferences > Network > Advanced > Hardware.

Note: You may view all your license, serial and activation codes at any time via the manufacturer/company help sites below. Simply, login (or re-register to sync account and orders) with your purchase e-mail address, and select the "Licenses" tab.

help.nomadfactory.com
help.dontcrack.com
help.plugandmix.com
help.ircamlab.com
help.plugins.bbesound.com
help.zendaw.com
  Forum: BBE Sound · Post Preview: #149974 · Replies: 1 · Views: 3,728

Ashley Smith
Posted on: Mar 29 2021, 03:48 PM


Staff
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Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Hi,

ircamLab have new developers and are working on an cs fix, hopefully soon for announcement and release, and are forward looking on updates globally for The Snail with new features. Please keep updated at the website.

Regards,
  Forum: ircamLAB · Post Preview: #149973 · Replies: 1 · Views: 6,476

Ashley Smith
Posted on: Mar 23 2021, 12:13 PM


Staff
***

Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Please contact DontCrack via the helpdesk here with your email information to assist - https://help.dontcrack.com
  Forum: Store · Post Preview: #149970 · Replies: 1 · Views: 4,869

Ashley Smith
Posted on: Mar 16 2021, 01:20 PM


Staff
***

Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


There are ample plug-ins; compressors, eq, reverb, modulation, saturation, all such effects available - newly designed and modelled on vintage hardwares. We do not do virtual instruments (as yet). Simply download and demo with links at product page(s). smile.gif
  Forum: Nomad Factory · Post Preview: #149968 · Replies: 3 · Views: 8,681

Ashley Smith
Posted on: Mar 15 2021, 03:37 PM


Staff
***

Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Please see all products available at the store - https://go.nomadfactory.com/
  Forum: Nomad Factory · Post Preview: #149966 · Replies: 3 · Views: 8,681

Ashley Smith
Posted on: Feb 22 2021, 05:05 PM


Staff
***

Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


At this time Nomad Factory does not support Catalina, nor Big Sur (or M1 chips on new Mac computers), and advise users to not upgrade should they use plug-ins in sessions but stick with Mojave as the latest compatible and support OS for our plug-ins if possible. Demo versions are available prior to purchase and the website/download page shows support for up-to macOS 10.14.x.

Newer plug-ins that have an "activation code" can be authorized without issue from the plug-in GUI. For installation, simply ok the installer to run from System Preferences > Security & Privacy and proceed to auth in the plug-in having inserted on an audio track in the DAW.

We're working towards porting all older serial-based plug-ins to a new framework, refactoring code and reskinning GUI, optimizing and supporting macOS Catalina and Big Sur through Apple's notarization requirements. Given the extensive catalogue however, this will take some time with a small development team.

A workaround method to authorize older serial products, as the Software Activator which is a 32-bit application, is available. The plug-ins do work "in Catalina and lower", it's just the activation app that does not run as it's 32-bit. So...

Please try authorizing on another system with older OS using the same internet connection to get the license file and then transferring to your machine by placing in /Library/Application Support/Nomad Factory/Licenses. This works and you may try a virtual machine to do so instead if tied to an OS by the computer you have...

Here's a video example on how to create a virtual machine in which you may then run the outdated Activator to generate your license (noting you need a Windows or Mac installer image to create the virtual machine OS) - https://www.youtube.com/watch?v=bQVAT5SntKk

Once done you will need to reboot your computer, launch DAW and rescan plug-ins (where available option).

If you still have issue, please CONTACT SUPPORT, let us know with your MAC Address and we'll generate license for you. You can find that in System Preferences > Network > Advanced > Hardware.

Note: You may view all your license, serial and activation codes at any time via the manufacturer/company help sites below. Simply, login (or re-register to sync account and orders) with your purchase e-mail address, and select the "Licenses" tab.

help.nomadfactory.com
help.dontcrack.com
help.plugandmix.com
help.ircamlab.com
help.plugins.bbesound.com
help.zendaw.com
  Forum: Nomad Factory · Post Preview: #149963 · Replies: 1 · Views: 3,874

Ashley Smith
Posted on: Feb 10 2021, 01:42 PM


Staff
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Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


"Multi-format VST2, VST3 and AU plug-in insertion" means - You can insert/host such plug-in formats in the application for processing your stereo output in the Master module. Please see the manual for details.
  Forum: ircamLAB · Post Preview: #149956 · Replies: 3 · Views: 9,500

Ashley Smith
Posted on: Jan 28 2021, 11:15 AM


Staff
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Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Hi Magnus,

TS2 and its former TS are standalone applications only, there are no plug-in versions available of this soft (as yet).

Thanks,
  Forum: ircamLAB · Post Preview: #149952 · Replies: 3 · Views: 9,500

Ashley Smith
Posted on: Jan 20 2021, 03:29 PM


Staff
***

Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Please contact support via the BBE Plugins helpdesk with all your details for assistance - http://plugins.bbesound.com/about/contact

Thanks!
  Forum: BBE Sound · Post Preview: #149950 · Replies: 1 · Views: 10,672

Ashley Smith
Posted on: Dec 29 2020, 04:52 PM


Staff
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Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Hi,

1.0.4 is the latest version, please contact https://help.nomadfactory.com for additional tech support. Thanks!

Should Bitwig be failing to scan, you may need to contact them (also).
  Forum: Nomad Factory · Post Preview: #149948 · Replies: 1 · Views: 10,056

Ashley Smith
Posted on: Dec 23 2020, 12:52 PM


Staff
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Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


QUOTE (chrisspyratos @ Dec 11 2020, 04:53 PM) *
Hi Ashley,

thanks for the reply! Great to know that the product is being further developed. It is absolutely great for clean & low gain sounds (jazz, rockcabilly, garage and all that stuff) and the design is simple and effective! Is there a feature request thread?

Hi,

We have fixed support for multichannel selecting for the next update to also include support/compatibility for Big Sur (Intel chip only at this time). We should release this early next year. Please feel free to send any mails through the helpdesk at the new BBE Sound Plugins site - http://plugins.bbesound.com/about/contact

Best,
  Forum: BBE Sound · Post Preview: #149944 · Replies: 4 · Views: 9,058

Ashley Smith
Posted on: Dec 11 2020, 04:03 PM


Staff
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Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Hi chrisspyratos,

As of now the plugin uses input 1 (L) as the source as fixed by stereo pairs for the framework used. Our developer is further investiagting to detail split input view and selection for individual inputs by pairs in the audio settings window, for a future update.

Thanks!
  Forum: BBE Sound · Post Preview: #149942 · Replies: 4 · Views: 9,058

Ashley Smith
Posted on: Dec 1 2020, 12:51 PM


Staff
***

Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Thanks for the report and your support tickets, our web team are investigating the issue. In the interim you may use version 4.0.1 fine also under Catalina until we push a fix.
  Forum: BBE Sound · Post Preview: #149938 · Replies: 2 · Views: 4,862

Ashley Smith
Posted on: Dec 1 2020, 12:50 PM


Staff
***

Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Please kindly contact our helpdesk for any/all technical assistance - https://help.nomadfactory.com

Thanks!
  Forum: BBE Sound · Post Preview: #149937 · Replies: 1 · Views: 4,353

Ashley Smith
Posted on: Dec 1 2020, 12:37 PM


Staff
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Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


QUOTE (wnyhiphop @ Dec 1 2020, 08:33 AM) *
mad.gif mad.gif mad.gif mad.gif Why does this work with Catalina but the other plugins dont? come on.


Hi wnyhiphop, all,

All Nomad Factory plug-ins currently work under macOS Catalina. 80's Spaces is a newer product and built under a new framework having a different activation protocol/system for authorizing the soft also. Our older products in the All Previous Products package utilize a separate Software Activator application that is 32-bit only, hence will not run under Catalina (requiring 64-bit apps). If you are having trouble with authorization thus, please contact support to assist - https://help.nomadfactory.com

Thanks,
  Forum: Nomad Factory · Post Preview: #149936 · Replies: 7 · Views: 22,880

Ashley Smith
Posted on: Nov 23 2020, 03:42 PM


Staff
***

Group: Team
Posts: 229
Joined: 3-December 15
From: Notinghamshire - UK
Member No.: 19,223


Please contact tech support through https://help.plugandmix.com for assistance.
Thank you!
  Forum: Plug & Mix · Post Preview: #149930 · Replies: 1 · Views: 19,450

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Lo-Fi Version Time is now: 24th June 2021 - 11:33 PM