P&m Plug-ins Bug Reports, Please report bugs or any kind of problems using DC V.I.P. Plug-ins Options

[patrik@wahlund.n...]

Dear P&M

I recently got the P&M ULTRAMAXIT through your nice free deal and was excited to try it out.

Problem
1) I use Pro Tools 10 on a MacBook Pro with two user accounts setup one for my writing work and second for music. When I try to install the plug-in on the music user it tells me that user does not have admin rights and the activation fails. Interestingly the music user has admin rights. It also seems it does not setup the plug-in presets correctly on the music user as they are lacking from the menu.

2) I erased all files related to the plug-in and installed it on my "work user" since it was the first user created. Installation works fine and so does the activation procedure. During the installation I am told that the program installed the plugin for all users. Great news!!

3) I log back on to use plug-in on my "music user" and find the plugin installed but running as a demo, so I simply click the menu and try to activate but now I get same error message again. The presets are not installed and the plugin cannot be activated and only runs as a demo.

Is there a solution to this problem? I have browsed the forum and read the FAQ. I do want to keep using separate users/accounts for my music and work since I do not want many help programs running in the background I rely on when using my computer for other things than creating music.

Keep up the good work, it is a great plug-in apart from this small problem I encountered.

Running: OSX 10.8.2; ProTools 10.3.2; AVID Eleven Rack

Regards /Patrik


This post has been edited by patrik@wahlund.nu: Mar 28 2013, 02:33 PM

[bisszerk]

It seems that it is actually only the reverb that is causing issues.

Any news on this yet?

I have since upgraded to pro tools 10 and the AAX version of the plugins... Works perfect now.

[DontCrack]

I posted this on FaceBook before I found this forum. PLEASE HELP!

Hi, Not sure how to get help so I'll try here. I received my "free" plug for sharing your page, California Tone, and I've tried to install it, as well as a few others for demo, but I cannot find the California Tone in Pro Tools 10, and the others, like British Tone, give an error dialog when launching, "Couuld not find the PM-British Tone Presets directory." Any ideas?

I have Pro Tools 10, and am attempting to install the AAX version.

Thanks,

Rob

Hello Rob,

We need a bit more information please.

Are you on Mac or PC, what OS version, the exact version of ProTools would be very helpful.

Thanks.

[DontCrack]

Dear P&M

I recently got the P&M ULTRAMAXIT through your nice free deal and was excited to try it out.

Problem
1) I use Pro Tools 10 on a MacBook Pro with two user accounts setup one for my writing work and second for music. When I try to install the plug-in on the music user it tells me that user does not have admin rights and the activation fails. Interestingly the music user has admin rights. It also seems it does not setup the plug-in presets correctly on the music user as they are lacking from the menu.

2) I erased all files related to the plug-in and installed it on my "work user" since it was the first user created. Installation works fine and so does the activation procedure. During the installation I am told that the program installed the plugin for all users. Great news!!

3) I log back on to use plug-in on my "music user" and find the plugin installed but running as a demo, so I simply click the menu and try to activate but now I get same error message again. The presets are not installed and the plugin cannot be activated and only runs as a demo.

Is there a solution to this problem? I have browsed the forum and read the FAQ. I do want to keep using separate users/accounts for my music and work since I do not want many help programs running in the background I rely on when using my computer for other things than creating music.

Keep up the good work, it is a great plug-in apart from this small problem I encountered.

Running: OSX 10.8.2; ProTools 10.3.2; AVID Eleven Rack

Regards /Patrik

Hello Patrik,

I would suggest "repairing permissions" we had some other people who had this and once they "repaired" everything went well.

The latest Mac OS versions have been full of "tricks" as the modifications done by Apple lately have not been well documented.


Best Regards,

[rlwing]

Hello Rob,

We need a bit more information please.

Are you on Mac or PC, what OS version, the exact version of ProTools would be very helpful.

Thanks.

Mac OSX 10.7.5
Pro Tools 10.0.0

[rlwing]

Mac OSX 10.7.5
Pro Tools 10.0.0

Figured it out. It was a permissions problem with the install directory. Might want to add that to the FAQ, or fix the install to set permissions properly. Just a suggestion.

Great amp modelers, can't wait to try the rest of the suite.

[patrik@wahlund.n...]

Hello Patrik,

I would suggest "repairing permissions" we had some other people who had this and once they "repaired" everything went well.

The latest Mac OS versions have been full of "tricks" as the modifications done by Apple lately have not been well documented.


Best Regards,

Hi,

Strangely enough it did not solve the problem (it should have). However, the information helped me to figure out what was the problem. I manually assigned the "music" user rights to write in the library folder containing P&Ms authorization program and it worked like a charm

Thanks /Patrik

[Nick]

Hi,

Strangely enough it did not solve the problem (it should have). However, the information helped me to figure out what was the problem. I manually assigned the "music" user rights to write in the library folder containing P&Ms authorization program and it worked like a charm

Thanks /Patrik

Hello Patrik,

Glad to hear that you are up and running now.

Thanks for investigating the permissions and going even further and figuring out the "music" user rights angle.

I am going to add it to my responses to my list of "trouble-shooting" items for those people having issues on the Mac.

Great input, thanks again.

Best Regards,

Nick

[Notes]

Not sure if anyone has the same issue or pointed this one out yet...

I installed the Pro Tools 10.3.5 update yesterday and when opening a session today containing the Plug & Mix plug-ins I get the following message in the Pro Tools session notes.

"The following plug-ins were made inactive because they could not be found in the plug-ins folder:" followed by the list of course.

I verified that the P&M AAX bundle is actually in the plugins folder and it was. (Avid/Audio/Plug-Ins/Plug and Mix)
So I thought maybe uninstalling & reinstalling might do the trick, yet so far this didn't help me to solve this issue.

Thx for any help, cheers

[Nick]

Not sure if anyone has the same issue or pointed this one out yet...

I installed the Pro Tools 10.3.5 update yesterday and when opening a session today containing the Plug & Mix plug-ins I get the following message in the Pro Tools session notes.

"The following plug-ins were made inactive because they could not be found in the plug-ins folder:" followed by the list of course.

I verified that the P&M AAX bundle is actually in the plugins folder and it was. (Avid/Audio/Plug-Ins/Plug and Mix)
So I thought maybe uninstalling & reinstalling might do the trick, yet so far this didn't help me to solve this issue.

Thx for any help, cheers

Hi Notes,

Thanks for your interest in DontCrack and Plug&Mix.

I would suggest "repairing permissions" we had some other people who had this and once they "repaired" everything went well.

Another thing that has got people up and running is to manually assigned the "music" user rights to write in the library folder containing P&Ms authorization program.

The Mac OS has been full of "tricks" as the modifications done by Apple lately have not been well documented.

Try this then re-install and it should work, some other people had this little problem.

If it doesn't solve the problem get back to me as soon as you can.

Best Regards,

Nick

[Adamnwood]

I'm having the same problem with Digital Reverb crashing Pro Tools that I've seen others posting. I never saw a fix or work around. Can anybody help me out with this? All the other plug ins work fine but Digital Reverb crashes my session every time I try to load it.

Windows 7 64 bit
Pro Tools 8.05
Mbox mini 3rd gen

[Nick]

I'm having the same problem with Digital Reverb crashing Pro Tools that I've seen others posting. I never saw a fix or work around. Can anybody help me out with this? All the other plug ins work fine but Digital Reverb crashes my session every time I try to load it.

Windows 7 64 bit
Pro Tools 8.05
Mbox mini 3rd gen

Hello Adamnwood,

We are aware of the problems with the "Digital Reverb" and a fix is coming in the next release which should be out in the next few days.

Best Regards,

Nick

[Notes]

Hi Notes,

Thanks for your interest in DontCrack and Plug&Mix.

I would suggest "repairing permissions" we had some other people who had this and once they "repaired" everything went well.

Another thing that has got people up and running is to manually assigned the "music" user rights to write in the library folder containing P&Ms authorization program.

The Mac OS has been full of "tricks" as the modifications done by Apple lately have not been well documented.

Try this then re-install and it should work, some other people had this little problem.

If it doesn't solve the problem get back to me as soon as you can.

Best Regards,

Nick

Hi Nick, thanks for the info, though I should have mentioned that I'm on Win 7 Pro 64Bit and not a Mac, my mistake.
What I think has changed since the PT 10.3.5 update is their folder structure. Not sure if you heard of other users on Win 7 who had the same issue? I noticed a few on the DUC but no solution so far.

Cheers

[jordansvoice]

I own the VIP bundle LOVE it so far. But unfortunately it seems like all of the amp simulation plugins don't work correctly on my system. It pretty much sounds like I threw a bitcrusher and killed the track. All distorted, hardly any signal coming through. This problem happens with the American Tweed, British Tone, etc.

My setup:

1. MAC
2. 10.8.3
3. Presonus Studio One 2.5.1.21166 (32-bit)
4. RME Fireface UFX connected via firewire
5. No third party wrappers

Please help! Thanks!

[Nick]

I own the VIP bundle LOVE it so far. But unfortunately it seems like all of the amp simulation plugins don't work correctly on my system. It pretty much sounds like I threw a bitcrusher and killed the track. All distorted, hardly any signal coming through. This problem happens with the American Tweed, British Tone, etc.

My setup:

1. MAC
2. 10.8.3
3. Presonus Studio One 2.5.1.21166 (32-bit)
4. RME Fireface UFX connected via firewire
5. No third party wrappers

Please help! Thanks!

Hello jordansvoice,

Is it only the Amp sims that are not working correctly?

That is very strange, usually it is just one or all of the plug-ins that are exhibiting strange behaviour.

My first suggestion is to reinstall if you haven't already.

Get back to me after that if the situation continues.

Best Regards,

Nick